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Customer Telephone Support

No*

To resolve problems with your printer use the suggestions
provided in the If You Have a Printing Problem section in this
user's guide.

From a touch tone phone, you can reach our automated, 24-
hour fax retrieval service that allows you to request information
on HP Products by calling:

HP FIRST Fax (800) 333-1917

To reach 24-hour access to pre-recorded messages for common
printer problems, call:

HP Audio Tips (800) 333-1917

If you continue to have problems call the HP Customer Support
Center to speak with someone for technical assistance or for
repair information. This service is free during the hardware
warranty of your printer; however, you are charged a toll for the
phone call. If your printer is out of warranty, see the If You Have
a Printing Problem section of this user's guide.

HP Customer Support Center (208) 323-2551

(Monday, Tuesday, Thursday, and Friday 7 am to 6 pm [MST])
(Wednesday 7 am to 4 pm [MST]; Saturday 9 am to 3 pm [MST])

Place any telephone call to the HP Customer Support Center from a telephone
located near your printer and computer. This helps your support representative
quickly diagnose any printer problems.

Before calling, fill in the following information so that you will
have it ready to help your Customer Support Center
representative:

What is the serial number of your

printer? (The serial number label is on the

back of the printer.)

What model of printer do you have? HP DeskWriter 600

What is the model of your Macintosh

computer?

What is the version of software you
are using, and what driver have you
selected in the Chooser?

Eel

HEWLETT*
PACKARD

HP DeskWriter 600 Printer

USER'SGUIDE

Manual Part Number
C2185-90200

ACKNOWLEDGEMENTS

Apple, the Apple logo, AppleTalk, ImageWriter, LaserWriter, and Macintosh are registered
trademarks of Apple Computer, Inc.

Apple Desktop Bus, TrueType, Finder, LocalTalk, MultiFinder, and QuickDraw are trademarks of
Apple Computer, Inc.

Adobe and Adobe Type Manager are trademarks of Adobe Systems Incorporated.

Monotype® is a U.S. registered trademark of The Monotype Typography Ltd.

Times® is under license from The Monotype Typography Ltd.

Milestones™ is a trademark of The Monotype Corporation.

Lucida® is a U.S. registered trademark of Bigelow & Holmes Inc.

PL is a trademark of Photoletting Inc.

Graphite is a trademark of David Siegel.

ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery Medium Italic and ITC Zapf Dingbats are
under license from and registered trademarks of International Typeface Corporation.

Scalable type outlines are licensed from Agfa Division of Miles Inc.

Helvetica™ is a trademark of Linotype-Hell AG and/or its subsidiaries.

Apple Computer, Inc. makes no warranties, either express or implied, regarding the enclosed
computer software package, its merchantability or its fitness for any particular purpose. The
exclusion of implied warranties is not permitted by some states. The above exclusion may not apply
to you. This warranty provides you with specific legal rights. There may be other rights that you may
have which vary from state to state.

Apple software shall not be copied onto another diskette (except for archival purposes) or into
memory unless as part of the execution of HP DeskWriter 600 printer installation software. When the
HP DeskWriter 600 printer installation software has completed execution, Apple software shall not be
used by any other program.

The HP DeskWriter 600 printer driver was developed by Hewlett-Packard Company using the

Palomar Imaging Kernel developed by Palomar Software, Inc. The HP Background Startup,

HP Background, and HP PrintMonitor are copyrighted programs of Palomar Software, Inc. They are

licensed to Hewlett-Packard Company to distribute for use in combination with the

HP DeskWriter 600 printer.

n?J.!£. e .......... ............ . ..................... ............ ..................... , ............ ........ .......

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without
the prior written consent of Hewlett-Packard Company.

P.R. , .K.T. l . l M.9..!l l . , .?.I9J?y.

Edition 1, March 1995

TABLE OF CONTENTS

SECTION 1

FIRST TIME SETUP

Unpacking Your Printer 2

Identifying the Parts of Your Printer 4

What the Buttons and Lights Do 5

Connecting the Printer Cable 6

Connecting the Power Module 8

Loading Standard Size Paper 9

Installing the Print Cartridge 11

Verifying the Printer is Working 13

Installing the Printer Software 14

SECTION 2

USING THE PRINTER SOFTWARE

The Software Provided for Your Printer 19

Printing Features 20

Other Printing Options 21

Using the HP PrintMonitor 22

*•**" Using the Online Help 23

Updating the Printer Software 23

SECTION 3

USING PAPER, CARDS, ENVELOPES,
_ LABELS, AND TRANSPARENCIES

Determining the Print Side of Paper 25

Guidelines for Using Paper 26

_^P Selecting and Storing Paper, Envelopes

--.:*

:: '%Kv, SECTION 4

Cards, Labels, and Transparencies 27

Using Standard Size Paper 29

Using Index Cards and Postcards 31

Using Envelopes 33

Using Avery Paper Labels 37

Tip: Using Non-Standard Size Paper 39

Adding Paper, Envelopes, Cards, or

Transparencies 42

Removing Paper, Envelopes, Cards, or
Transparencies 42

USING PRINT CARTRIDGES

Storing and Using Print Cartridges 43

Removing the Print Cartridge 44

Cleaning the Print Cartridge 45

TABLE OF CONTENTS

SECTION 5

1 IF YOU HAVE A PRINTING PROBLEM

How You Can Find the Solution 47

If Nothing Prints 48

If Paper, Envelopes, Cards, Labels, or Transparencies

1 Don't Pass Through the Printer 52

■ If You Get a Message at the Computer 55

Printing the Self-Test Pattern 57

If Print Quality is Poor 58

If Margins are Printed Wrong 60

If Text or Pictures are Printed Wrong 63

Contacting Customer Support 65

SECTION 6

REFERENCE, SPECIFICATIONS, AND
ORDERING INFORMATION

Maintaining Your Printer 67

Increasing Printer Performance 68

Ink Drying Times 70

The Printable Area 71

Specifications 73

Regulatory Notices 75

Available Supplies and Accessories 77

Ordering Information 79

SECTION 7

USING THE HP COLOR KIT

How to Print in Color 81

How to Resume Printing in Black 81

About Composite Black 82

About ColorSmart 82

Using Grayscale for Draft Copies 82

Storing the Unused Print Cartridge 83

If Colors are Printed Wrong 84

SECTION 8

INDEX 87

ECTION ONE

FIRST TIME SETUP

Congratulations on the purchase of your new HP DeskWriter
600 printer!

First Time Setup includes all the information you need to get
your printer set up and ready to print. Setting up your
HP DeskWriter 600 printer includes the following steps:

D Unpacking your printer

□ Connecting your printer to your computer

□ Loading paper in your printer

□ Installing a print cartridge

[] Verifying the printer is working

□ Installing the printer software

The remainder of this User's Guide includes important
information on using and maintaining your HP DeskWriter 600
printer.

SECTION ONE

Unpacking Your Printer

1. Unpack the accessories, packing material, and printer from the
carton. Set the printer on a flat, stable surface.

2. Make sure the following items were shipped with your printer. If
any of these items are missing or damaged, contact the dealer
from whom you purchased your printer.

Printer

Power Module

User's Guide

Printer Software

Black

Print Cartridge

Save the carton and packing material so you can use it to move
or ship your printer later.

FIRST TIME SETUP

3. Remove the packing tape securing the left side of the top cover,
securing both sides of the OUT tray packing material, and
securing the paper length adjuster to the printer.

4. Remove the packing material.

Packing Material

5. Open the top cover and remove the tape securing the packing
material inside the printer.

Tape and
Packing Material

6. Lift the packing material up and out of the printer.

SECTION ONE

Identifying the Parts of Your Printer

Top Cover

Resume [^Button
and Light

Power (^Button
and Light

Print Cartridge
Cradle

Card Guide

Paper Width
Adjuster

OUT Tray

IN Tray

Single Envelope
Slot

^K^

Paper Length
Adjuster

FIRST TIME SETUP

What the Buttons and Lights Do

The resume Q and power (J) buttons and lights are on the front
of the printer. In general, the lights indicate when the printer is
operating correctly and when it needs attention from you; the
buttons are used to control the printer.

Resume Lj] Light
and Button

Power O Light
and Button

This table summarizes what the lights indicate:

When the Lights are..,

(J) Turned off and M Turned off
(J) Steadily lit and M Turned off

Q Steadily lit and Q Blinking

(|) Blinking and M Turned off

(J) Blinking and M Blinking
(|) Steadily lit and |7| Steadily lit

You Need to...

Press the power button to turn on the printer.

Send a document to the printer. The printer is in the ready-to-
print state.

If you just installed a print cartridge, make sure the print
cartridge is securely snapped into the printer with the arrow
aligned with the dot on the top of the print cartridge cradle.

Close the top cover of the printer if it is open.

Check the IN tray to be sure it contains paper and that the
paper is correctly loaded in the tray.

Press the resume button to clear the error condition. Then
check your computer screen for any reported error message
and corrective action instructions.

No action required. This indicates that either the computer is
sending a document to the printer or that the printer is
currently busy printing a document.

Press the power button to turn off the printer. At the computer,
cancel any documents awaiting printing. Then press the power
button again to turn the printer back on. If the lights continue
to blink alternately, see the troubleshooting information in
Section 5 of this User's Guide.

See the troubleshooting information in Section 5 of this User's
Guide.

SECTION ONE

Connecting the Printer Cable

A shielded network connector kit or a shielded serial printer
cable are not supplied with your printer, allowing you to
purchase the kit or cable of your choice. If you use PhoneNET
connectors in your network, you'll need to purchase an
AppleTalk Connector kit; if you use LocalTalk connectors in
your network, you'll need to purchase an Apple LocalTalk
Locking Connector kit. If you connect your printer directly to
your Macintosh computer, you'll need to purchase a serial
printer cable. See your local computer dealer or Available
Supplies and Accessories on page 77 for details.

1 . Position the printer with the back toward you.

2. Perform the steps in either the procedure Connecting
Directly to a Macintosh Computer (below) or in the
procedure Connecting to an AppleTalk Network (on

page 7).

Connecting Directly to a Macintosh Computer

1 . Connect one end of the serial printer cable firmly to the printer's
interface port.

Printer's Interface
Port

NOTE

A serial printer cable resembles a "switch box" extension cable; however, do not
use a switch box extension cable because it will not work properly.

jgt <^* 2. Connect the other end of the printer cable to either the modem
port or printer port (whichever is available) on the back of the
computer.

FIRST TIME SETUP

Connecting to an AppleTalk Network

Use the following steps to connect your printer to the computer
using an AppleTalk network. (If your computer is already
connected to a network, refer to the documentation provided
with your network for appropriate connection procedures.)

Connect a connector box firmly to the printer's interface port.

Printer's Interface
Port

Connect a second connector box to the printer port on the
back of the computer. Do not connect to the modem (phone)
port.

Connect the two connector boxes with a network interface
cable. You may use either connector on the connector box.

If necessary, terminate the AppleTalk network as described in
the documentation provided with the connector boxes.

SECTION ONE

Connecting the Power Module

Be sure the electrical outlet you intend to use to power your
printer is located near the equipment and is easily accessible.

1 . Plug the power module connector firmly into the printer's power
socket

Power Socket on
Back of Printer

1. Plug the other end of the power module cord into an electrical
outlet.

NOTE

Place the power module at least 1 inch (approximately 3 cm) away from your
computer, disk drive, or hard disk to avoid magnetic interference.

FIRST TIME SETUP

Loading Standard Size Paper

The HP DeskWriter 600 printer prints on plain, premium, and
glossy paper; envelopes; cards; transparencies; and Avery paper
labels. Most bond paper yields good results. Use this procedure
to load standard size paper into the printer. See Section 3 for
more information on using paper, envelopes, cards,
transparencies, and Avery paper labels.

1 . Slide the paper width adjuster to its leftmost position.

2. Pull out the paper length adjuster.

Paper Width
Adjuster

Paper Length
Adjuster

3. Remove up to a % inch (approximately 1 cm) stack of paper
from the packaging. Fan the edges of the paper stack to
separate the pages. Then tap the short edge of the stack on a
flat surface to even the stack.

SECTION ONE

4. Insert the paper evenly into the IN tray, print side down, until it
stops. (For plain paper, the print side is identified by a word or
symbol on the paper's packaging. See Determining the Print
Side of Paper on page 25 for more details.) Align the right edge
of the stack with the right edge of the IN tray.

5. Push the paper length adjuster in toward the paper until it
stops.

Paper Length
Adjuster

Make sure the paper does not bend in the IN tray.

FIRST TIME SETUP

Installing the Print Cartridge

1 . Turn on the computer, then turn on the printer by pressing and
releasing the power Q button.

The very first time you turn on the printer, the printer
performs a startup procedure.

1. Open the top cover of the printer. In a few moments the empty
print cartridge cradle automatically moves to the center of the
printer and the resume [7] light flashes.

Top Cover

3. Open the print cartridge packaging. Grasp the print cartridge by
the top and remove the cartridge from the package.

NOTE

Be careful not to touch the ink nozzles or the copper contacts.

4. Remove both pieces of tape covering the ink nozzles and the
vent hole on the print cartridge.

Tape

SECTION ONE

5. Drop the print cartridge into the cradle, making sure that the
print cartridge is in front of the movable cartridge guide. Align
the arrow on the cartridge top with the dot on top of the cradle.

Movable Cartridge
Guide

Print Cartridge

6. Push the arrow toward the dot until the cartridge snaps into
place. (Rocking of the cradle is normal.) When using the black
print cartridge, be sure that the movable cartridge guide is
behind the print cartridge.

Print Cartridge

7. Close the printer's top cover. The print cradle returns to its
"home" position on the right side of the printer and the
resume Q light turns off.

NOTE

If the resume \7\ light continues to blink and if the cradle does not move back to
the right side ot the printer, remove and reinstall the print cartridge. Make sure the
print cartridge is pressed down into the cradle before you snap it forward into
position. Also be sure the cartridge guide is behind the black print cartridge.

FOR COLOR KIT USERS

A color kit is available for use with your HP DeskWriter 600 printer. See
Using the HP Color Kit on page 81 for more information.

FIRST TIME SETUP

Verifying the Printer is Working

Before installing the printer software, make sure your printer is
set up and working properly by performing a printer self-test.

1 . To print a one-page self-test pattern, with the computer turned
on and printer's power O light lit, press and hold down the
resume M button for a few seconds.

2. When the printer begins to print, release the resume [7| button.

HP DeskWriter 600

[abcL __,

to^utlrw.M

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NOTE

The self-test pattern may vary slightly from the example shown. If you cannot print
a self-test pattern, see the troubleshooting information in Section 5.

To fully use all the features of your HP DeskWriter 600 printer,
install the printer software supplied with the printer by
following the instructions given next.

SECTION ONE

Installing the Printer Software

Unless you install the software supplied with your printer, you
will not be able to print to your new HP DeskWriter 600 printer.
For more information about the software provided with your
printer, see Section 2.

System Requirements

To install your HP DeskWriter Series printer software, you need:

A computer with a 68020 (or faster) processor with a hard disk
drive with at least 7.5 MB of free disk space (1.5 MB for the
printer drivers and 6.0 MB for the fonts). If you have less than
7.5 MB of free disk space, your software may not install
properly.

Macintosh system software version 7 or later.

At least 4 MB of system memory.

NOTE

The standard printer software supplied with the HP DeskWriter 600 printer is
QuickDraw compatible, but not compatible with QuickDraw GX. However, in
some countries, HP provides additional printer software for use with QuickDraw
GX. Check the software diskettes shipped with your printer to see if the Quick-
Draw GX printer software is provided. If the QuickDraw GX printer software is not
provided with your printer, see the information card enclosed with your printer for
instructions on how to obtain printer software for use with QuickDraw GX.

Before you install the printer software:

1. Make a copy of the Installation Disks. Use the copy for
installation and keep the original disks in a safe place.

2. Turn off any virus protection applications.

3. Quit any open applications.

NOTE

If the printer software is damaged or missing from the package, contact your
authorized Hewlett-Packard dealer as described under Contacting Customer
Support on page 65.

FIRST TIME SETUP

Installing the printer software:

The driver installer provides two options: Easy Install and
Customize. Use the Easy Install option to install all of the
printer software in the correct locations on your hard disk. Use
the Customize option to install only selected portions of the
printer software as described in the ReadMe file on the Driver
Installation disk.

1 . Make sure your computer is turned on.

2. Insert the Driver Installation disk and double-click the Installer
icon.

3. Follow the instructions on the screen.

NOTE

If the Installer finds a file that has the same name as one it is installing, it replaces
that file with the most current version.

4. Optionally, perform the steps in the procedure Installing the
TrueType fonts (given below) if you want to use the TrueType
fonts in your printed documents.

5. You must select your printer in the Chooser as described in the
procedure Choosing Your Printer (on page 16) before you
can start printing.

Installing the TrueType fonts:

Perform this optional procedure only if you want to use the
TrueType fonts provided with your printer in your printed
documents. To install all of the TrueType fonts in the correct
locations on your hard disk:

1 . Insert the Fonts Installation disk and double-click the Installer
icon.

2. Follow the instructions on the screen.

NOTE

If you need more detailed instructions for installing fonts on your system, see the
ReadMe file on the Fonts Installation disk.

SECTION ONE

Setting the Disk Cache

To enhance the performance of your printer, you need to set the
disk cache of the computer.

1. From the Finder's Control Panels, double-click to open the
Memory control panel.

1. Set the size of the Disk Cache to at least 256K by clicking on the
up-arrow of the Disk Size box.

3. Close the Memory control panel by clicking on the close box in
the upper left corner.

Choosing your printer:

Use the Chooser to select the printer driver, printer, and port.

Printer

Modem

When your printer is connected directly to your
computer with a serial printer cable, follow these steps to
choose a printer:

1. Select the Chooser from the Apple menu.

2. Select the DW 600 Series icon (on the left side of the Chooser).

3. Then select either the printer or modem port on the right side of
the Chooser. If you select the printer port and if your computer
is also connected to an EtherTalk network, make AppleTalk
inactive by clicking the Inactive button.

The driver automatically selects the model of printer you are
using. However, to verify that the correct printer has been
selected, click the Setup button and check that
DeskWriter 600 is highlighted in the pop-up menu.

4. If you want to print in background mode, select Background
Printing by clicking the On button.

NOTE

If the Background Printing buttons are grayed out, background printing is unavail-
able. See If You Get a Message at the Computer on page 55.

5. Close the Chooser by clicking the close box in the upper left
corner. You are alerted that you have changed printers.

FIRST TIME SETUP

When your printer is connected to an AppleTalk network,

follow these steps to choose a printer:

1. Select the Chooser from the Apple menu.

1. Make AppleTalk active by clicking the Active button.

3. Select Restart from the Finder's Special menu to activate
AppleTalk. Then reselect the Chooser from the Apple menu.

4. Select the DW 600 Series (AT) icon (on the left of the Chooser).

5. If you are on a large network, select your AppleTalk zone from
the window in the lower left corner.

6. Select your printer from the window on the right.

7. If you want to print in background mode, select Background
Printing by clicking the On button.

NOTE

If the Background Printing buttons are grayed out, background printing is unavail-
able. See If You Get a Message at the Computer on page 55.

8. Close the Chooser by clicking the close box in the upper left
corner. You are alerted that you have changed printers.

SECTION ONE

Naming Your Printer

If your DeskWriter Series printer is connected to an AppleTalk
network that has multiple HP DeskWriter series printers
connected to it, you may want to name your printer to
distinguish it from other printers listed in the Chooser. This
ensures that you can select the desired printer on the network.

Before you name your printer, make sure the printer is turned
on and connected to the network. Then follow these steps:

1. Select the Chooser from the Apple menu.

2. Select the DW 600 Series (AT) icon (on the left of the Chooser).

3. If you are on a large network, select your AppleTalk zone from
the window in the lower left corner.

4. Select your printer from the window on the right, then click
Setup. (By default, the unnamed printer is named
DeskWriter 600 in the list of printers.)

5. Type in a new name for your printer. Click Rename, then click
OK.

6. Close the Chooser by clicking the close box in the upper left
corner. You are alerted that you have changed printers.

SECTION TWO

USING THE PRINTER
SOFTWARE

The Software Provided for Your Printer

The features provided with your printer software include:

Laser-quality text and graphics printing in portrait and
landscape orientations

A printer driver for the HP DeskWriter 600 printer

TrueType and Adobe Type Manager scalable typeface support

Many TrueType fonts

ColorSmart technology

SECTION TWO

Printing Features

After installing the printer software and choosing the

HP DeskWriter 600 printer as described in Section 1, you are

ready to start printing from your software applications.

You select general print settings, such as the paper size and
type, the page orientation, and so forth, from within the
software application by choosing Page Setup from the File
menu to display the Page Setup dialog box.

You select specific print settings, such as intensity, halftoning
patterns, and color matching, from within the software
application by choosing Options from either the Page Setup or
the Print dialog box to display the Options dialog box. Typically,
you will want to leave these Options settings at Auto, allowing
ColorSmart to provide the best printing of your files.

You can print documents in either of the following two ways:

• From within a software application — Choose Print from
the File menu.

• From the Finder — Select the document(s) you want to print
by clicking on the document icon(s) and choosing Print from the
File menu.

You can select multiple documents for printing in succession.
These documents need not have the same specifications nor do
they need to have been created with the same software
application. The printing specifications for each document are
used when that document is printed. However, the printer does
not notify you if the documents require different sizes or types
of paper.

USING THE PRINTER SOFTWARE

Other Printing Options

Printing in the Background

Background Printing allows you to work on other documents
while printing. When Background Printing is on, the information
needed to print the document is saved in the PrintMonitor
Documents folder, a temporary folder in the System Folder on
your hard disk. This copy of the document is then sent to the
printer. Because processing a document to disk takes
significantly less time than printing a document, you regain
control of your computer sooner. However, the actual printing of
the document is slower.

If you send several documents to the printer, the spooled copies
are placed in the PrintMonitor Documents folder. Each
document is printed in the order in which it was received.

To use Background Printing, select the Chooser from the Apple
menu, select the DeskWriter 600 printer, and click the On
button under Background Printing.

Printing Back to Front

Click the Print Back to Front box in the Print dialog box to print
your document in reverse order so that the document is in the
correct order in the printer's OUT tray when printing is
complete.

If your software application offers the option of printing back to
front and you select both back to front options, the document
prints from front to back.

Previewing a Document

Click the Preview button in the Print dialog box to see how your
document will be positioned on the page when printed.

SECTION TWO

Using the HP PrintMonitor

You can use the HP PrintMonitor during Background Printing to:

• See which file is currently printing

• View and re-arrange the order of files waiting to be printed

• Cancel a file from printing

• Remove a file from the print queue

• Establish preferences for the level of notification used when the
printer needs attention

However, you cannot directly print a file from the

HP PrintMonitor. The HP PrintMonitor prints in the background

until the PrintMonitor Documents folder is empty.

To open the HP PrintMonitor during Background
Printing, select HP PrintMonitor from the Application menu in
the upper-right corner of the menu bar.

To open the HP PrintMonitor when the printer is
inactive, double-click on the HP PrintMonitor icon in the
Extensions folder.

NOTE

By default, the HP PrintMonitor is not displayed during printing. To automatically
display the HP PrintMonitor during printing, change the setting in the Preferences
dialog box.

To change your preferences settings for the
HP PrintMonitor: Once the HP PrintMonitor is displayed,
choose Preferences from the File menu. Make the desired
changes in the Preferences dialog box.

USING THE PRINTER SOFTWARE

Using the Online Help

The HP DeskWriter Series printer software offers online Balloon
help. Use the Balloon Help to get information about options in
the dialog boxes.

Choose Show Balloons from the Help menu in the upper right
corner of the menu bar. If Show Balloons is not an option in the
menu, Balloon Help is already on. Balloon Help provides pop-up
help when you move the mouse cursor over certain parts of the
screen. To turn off Balloon Help, choose Hide Balloons from the
Help menu.

Using the ReadMe Files

There are two ReadMe files that came with your printer
software: one on the Driver Installation disk, and one on the
Fonts Installation disk. See these files to get late breaking
information on your printer software and for more detailed
information that is not included in this booklet. These files can
be printed.

Updating the Printer Software

HP periodically provides updates of the printer software. These
updates may include enhancements that improve the
performance of your printer. See Contacting Customer
Support on page 65 for detailed instructions on obtaining
updated printer software.

SECTION THREE

USING PAPER,

CARDS, ENVELOPES,

LABELS, AND

TRANSPARENCIES

Determining the Print Side of Paper

Be sure to insert all paper, transparencies, cards, Avery paper
labels, and envelopes print side down into the IN tray of the
printer. For plain paper, the print side is identified by a symbol
or word on the packaging.

• For letterhead paper, load the letterhead side down and
forward.

• For HP Premium Transparency Film, load the rough side down
with the adhesive strip forward.

• For HP Premium InkJet Paper, load the print side down with
the corner arrow pointed forward.

• For HP Premium Glossy Paper, load the glossy side down.

• For Avery Paper Labels, load the label side down.

Letterhead Paper

HP Premium
Transparency Film

HP Premium
InkJet Paper

Avery Paper
Labels

NOTE

Be sure the settings in the software match the type of paper loaded in your printer.

SECTION THREE

Guidelines for Using Paper

To obtain the best print quality and to avoid getting paper
jammed in the paper feed rollers of the printer, always use
paper, envelopes, index cards, postcards, Avery paper labels,
and transparency films that conform in weight, type, and size
with those listed in the Specifications on page 73.

Load only one type of paper, envelope, or transparency at a time
in the IN tray, making sure the right edge of the stack is aligned
with the right edge of the IN tray.

When using index cards or postcards, make sure the right edge
of the card stack is aligned with the left side of the raised card
guide.

Never load more than '/ s inch (1 cm) of paper or transparencies,
% inch (V 2 cm) of cards or Avery paper labels, or 20 envelopes
into the IN tray at one time.

Always load index cards and postcards where the paper is
longer than wide when placed in the IN tray.

When using the single envelope slot, always lower the card
guide in the IN tray, be sure that paper is loaded in the IN tray,
and be sure to push the envelope all the way into the slot.

Only use Avery paper labels that are specifically designed for
use with HP InkJet printers. Do not use plastic or clear labels.

Always use software settings that match the type and size of the
paper, envelopes, transparencies, or cards in the printer.

Some types of paper, such as transparencies, glossy paper, and
coated cards, need longer drying times. The printer software
automatically provides the appropriate drying time for each
printed page based on the paper type, print quality, and inks
printed.

2(5

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Selecting and Storing Paper, Envelopes,
Cards, Labels, and Transparencies

NOTE

Always use paper, envelopes, index cards, post cards, and other paper stock that
conforms in weight, type, and size with that listed in the Specifications on page
73.

Selecting Paper

The HP DeskWriter 600 printer prints on plain paper,

HP Premium Glossy Paper, HP Premium InkJet Paper, and

HP Premium Transparency Film. Most bond paper yields

excellent printing results and is appropriate for your letterhead

stationery.

Use these guidelines to select paper:

• Most papers have a side conditioned for printing and a side not
conditioned for printing. Before you purchase large quantities of
a paper, print on both sides of a few sheets of the paper to
determine if it produces acceptable quality printing on its
"print" side.

• Be sure that your paper does not have tears, dust, wrinkles, or
curled or bent edges.

• Only load one type, size, and weight of paper in the printer at
one time.

• For color printing, most bond paper produces good results.
However, choose HP Premium InkJet Paper or HP Premium
Glossy Paper to produce intense, high quality color results.

Selecting Envelopes

• Print on a few envelopes before you purchase large quantities.

• Use high-quality envelopes that are thin and sharply creased.

• Do not use envelopes with thick or crooked edges, or envelopes
that are damaged, curled, wrinkled, or irregularly shaped.

• Do not use envelopes that are shiny or embossed, or envelopes
with clasps or windows.

SECTION THREE

Selecting Transparencies, Labels, and Other Paper

• To achieve best color print quality, use only the recommended
HP Premium Transparency film for printing transparency slides.
This transparency film was designed specifically for use with
your printer.

• Only use Avery paper labels that are specifically designed for
use with HP InkJet printers.

• Do not use plastic or clear labels. The ink formulated for use
with this printer does not dry when used with plastic or clear
labels.

• Do not use paper or Avery paper labels that are damaged,
folded, curled, or wrinkled.

• Do not use Avery paper labels that are over two years old.

• Do not print on partially used sheets of Avery paper labels.

• Do not use paper with cutouts or perforations, except HP
approved Avery paper labels.

• Do not use multiple-part forms.

• Do not use paper that is heavily textured or embossed.

Storing Paper, Envelopes, Cards, Labels, and
Transparencies

Store your paper in its packaging until you use it. Protect the
paper from temperature and humidity extremes by wrapping it
tightly in plastic.

Always store Avery paper labels flat in the original package to
avoid wrinkling or bending.

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Using Standard Size Paper

Use this procedure to print on standard size paper or
transparencies with your HP DeskWriter 600 printer. Paper and
transparency sizes that are considered standard are:
U.S. Letter (8.5 x 11 inches) and U.S. Legal (8.5 x 14 inches).

1 . Slide the paper width adjuster to its leftmost position.

2. Pull out the paper length adjuster.

Paper Width
Adjuster

Paper Length
Adjuster

NOTE

Make sure the card guide (used when printing on index cards and postcards) is in
the down position. (See the drawing on page 31 in the procedure Using Index
Cards and Postcards for the location of the card guide.)

3. Remove up to a J /.> inch (approximately 1 cm) stack of paper
from the packaging. Fan the edges of the paper stack to
separate the pages. Then tap the short edge of the stack on a
flat surface to even the stack.

■^

SECTION THREE

#•

4. Insert the paper evenly into the IN tray, print side down, until it
stops. Align the right edge of the stack with the right edge of the
IN tray.

5. Push the paper length adjuster in toward the paper until it
stops.

Paper Length
Adjuster

Make sure the paper does not bend in the IN tray.

6. Set the software to print on the size and type of paper now in
the printer.

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Using Index Cards and Postcards

Use this procedure to print on index cards or postcards with
your HP DeskWriter 600 printer. Make sure the index cards or
postcards that you use with your printer conform in size and
weight to those listed in the Specifications on page 73.

1 . Remove the OUT tray.

OUT Tray

2. Raise the card guide.

Card Guide

3. Remove up to a % inch Q/ s cm) stack of cards from their

packaging and tap the short edge of the stack on a flat surface to
even the stack.

SECTION THREE

#•

4. Insert the cards into the IN tray. Align the right edge of the card
stack with the card guide.

Card Stack

5. Slide the paper width adjuster to the right until it aligns with the
left edge of the card stack.

6. Press the inside of the paper length adjuster handle to release
and lower it.

Paper Width
Adjuster

Paper Length
Adjuster Handle

■)2

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

7. Push the paper length adjuster in toward the card stack until it
stops.

Paper Length \ '

Adjuster with \

Handle Released

8. Replace the OUT tray. If you encounter difficulty replacing the
OUT tray, lift the top cover, wait a few moments for the print
cartridge cradle to move to its center position, replace the OUT
tray, then lower the top cover.

Make sure the cards do not bend in the IN tray.

9. Set the software to print on the size and type of cards now in the
printer.

Using Envelopes

The HP DeskWriter 600 printer allows you to load up to 20
envelopes at a time in the IN tray or to feed a single envelope
through the printer (without first removing the paper from the
IN tray) by using the single envelope slot.

NOTE

Using loosely creased or thick envelopes reduces the capacity of the IN tray.
Because of these variations in envelope styles, the IN tray might accommodate
less than 20 envelopes.

Always use envelopes that conform in weight, type, and size
with those listed in the Specifications on page 73.

NOTE

For more information about using envelopes, see the ReadMe file.

:]:)

SECTION THREE

#•

Using the Single Envelope Slot

The single envelope slot allows you to print on either a No. 10 or
a DL size envelope. Other envelope sizes are not supported with
the single envelope slot.

NOTE

Do not remove the paper from the IN tray, and be sure the card guide is in the
down position, before using the single envelope slot.

1. Remove a No. 10 or a DL size envelope from its packaging.

2. Slide the envelope evenly into the single envelope slot, address
side down (flap side up).

3. Make sure the creased flap edge of the envelope aligns with the
right side of the single envelope slot.

4. Slide the envelope through the slot until it stops.

Make sure the envelope is inserted all the way into the slot and
that it is not skewed or bent.

5. Set the software to print on the size and type of envelope now in
the printer.

6. Be sure to reset the software for the paper in the IN tray after
printing on the envelope is completed.

■U

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Loading Envelopes in the IN Tray

1 . Slide the paper width adjuster to its leftmost position.

2. Pull out the paper length adjuster and remove any paper from
the IN tray.

Paper Width
Adjuster

Paper Length
Adjuster

NOTE

/lake sure the card guide (used when printing on index cards and postcards) is in
the down position. (See the drawing on page 31 in the procedure Using Index
Cards and Postcards for the location of the card guide.)

3. Remove a stack of up to 20 envelopes from their packaging and
tap the short edge of the envelopes on a flat surface to even the
stack.

4. Slide the envelopes evenly into the IN tray, address side down
(flap side up).

:J5

SECTION THREE

5. Make sure the creased flap edge of the stack aligns with the
right side of the IN tray.

6. Slide the paper width adjuster to the right until it aligns with the
left edge of the envelope stack.

7. For size Invitation A2 and C6 envelopes, press the inside of
the paper length adjuster handle to release and lower it.
Lowering the paper length adjuster handle reduces the capacity
of the IN tray to no more than 10 envelopes.

8. For all sizes of envelopes, push the paper length adjuster in
toward the envelopes until it stops.

Paper Length
Adjuster

Make sure the envelopes do not bend in the IN tray.

9. Set the software to print on the size and type of envelopes now
in the printer.

:}(i

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Using Avery Paper Labels

Use this procedure to print on sheets of Avery paper labels.

NOTE

Before printing on Avery paper labels, make sure that the label package states the
labels are paper labels designed specifically for use with HP InkJet printers. Also,
inspect the labels to make sure that they are not sticky, wrinkled, or pulling away
from their protective backing. Only use full sheets of Avery paper labels.

1 . Slide the paper width adjuster to its leftmost position.

2. Pull out the paper length adjuster.

Paper Width
Adjuster

Paper Length
Adjuster

NOTE

3. Remove a stack of up to 25 sheets (U.S. letter or A4 size sheets)
of Avery paper labels from their packaging. Fan the edges of the
label stack to separate the pages.

4. Place the sheets of Avery paper labels, print side down, on top
of approximately 25 sheets of plain paper. Be sure the combined
stack of labels and paper does not exceed % inch
(approximately 'u cm) in height. Tap the short edge of the stack
on a flat surface to even the stack.

■^

SECTION THREE

#•

5. Insert the combined stack of Avery paper labels and paper
evenly into the IN tray, print side down, until it stops. Align the
right edge of the stack with the right edge of the IN tray.

6. Push the paper length adjuster in toward the printer until it
stops.

Paper Length
Adjuster

If you are using A4 size sheets of Avery paper labels, slide
the paper width adjuster to the right until it aligns with the left
edge of the label stack.

Make sure the sheets do not bend in the IN tray.

7. Set the software to print on the size, type, and orientation of
labels now in the printer. Typically, use the Normal print mode
and a plain paper type when printing on Avery paper labels.

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

Tip: Using Non-Standard Size Paper

The printer driver provided with the HP DeskWriter 600 printer
does not provide settings for non-standard paper sizes. Paper
sizes that are considered non-standard are those with a width
between 5 and 8.5 inches (127 and 215 mm) and a length
between 5.83 and 14 inches (148 and 356 mm).

In general, to use non-standard paper sizes, first set up your
software application for a page size that is the same as or
smaller than the paper now in the printer. Then, in Page Setup,
select the paper size that is one size larger in both directions
than the paper now in the printer. For more precise control of
printing on non-standard size papers, use the following steps.

1 . Slide the paper width adjuster to its leftmost position.

2. Pull out the paper length adjuster and remove any paper from
the IN tray.

Paper Width
Adjuster

Paper Length
Adjuster

NOTE

3. Remove up to a 1 i l inch (1 cm) stack of paper from its package
and tap the short edge of the stack on a flat surface to even the
stack.

■^

SECTION THREE

#•

Be sure the width of the paper is between 5.0 and 8.5 inches
(127 and 216 mm) and be sure the length of the paper is
between 5.83 and 14 inches (148 and 356 mm).

4. Note the width and length dimensions of the non-standard size
paper. (These measurements are used later in the procedure to
determine the correct paper size settings for the non-standard
size paper) .

Width (X)

Length (Y)

5. Insert the non-standard size paper evenly into the IN tray, print
side down, until it stops.

6. Align the right edge of the paper stack with the right side of the
IN tray.

7. Slide the paper width adjuster to the right until it aligns with the
left edge of the paper stack.

Paper Width
Adjuster

Make sure the paper does not bend in the IN tray.

USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES

NOTE

When the paper is shorter in length than 8 2 / 3 inches (approximately 22 cm),
release the handle of the paper length adjuster as shown on page 33 before you
push in the paper length adjuster. Lowering the paper length adjuster handle
reduces the paper capacity of the IN tray to a maximum stack height of 5 /, 6 inch
(0.8 cm).

8. Push the paper length adjuster in toward the paper until it
stops.

Paper Length
Adjuster

Make sure the paper does not bend in the IN tray.

9. Determine the sizes of your document's margins. Record them
using the following identifiers:

Left (L) = Right (R) =

Top (T) = Bottom (B) =

10. In the Page Setup dialog box, select a paper size that is larger in
both the width (M) and the length (N) than the paper now in
the printer.

1 1 . Within your software application, account for the differences by
setting the printing margins as follows:

Left = (L) Right = (M - X + R)

Top = (T) Bottom = (N - Y + B)

■^

SECTION THREE

#•

Adding Paper, Envelopes, Cards, or
Transparencies

If the printer runs out of paper, envelopes, cards, or
transparencies while it is printing, the resume [7) light flashes
and an alert box appears on your computer screen prompting
you to add in more paper. To add items to the IN tray, remove all
remaining paper from the IN tray and combine it with a new
stack of the same paper. Tap the stack on a flat surface to even
the stack. The stack should not exceed 'A, inch (1 cm) for paper,
envelopes, or transparencies and should not exceed '/ 4 inch
Q/ s cm) for cards or Avery paper labels. Push the resume [7|
button to continue printing.

Removing Paper, Envelopes, Cards, or
Transparencies

1 . Remove the OUT tray.

2. Remove the paper, envelopes, cards, or transparencies.

3. Replace the OUT tray. If you encounter difficulty replacing the
OUT tray, lift the top cover, wait a few moments for the print
cartridge cradle to move to its center position, replace the OUT
tray, then lower the top cover.

NOTE

Except when printing on index cards and postcards, make sure the card guide is in
the down position. (See the drawing on page 31 in the procedure Using Index
Cards and Postcards for the location of the card guide.)

If you have any problems while loading or removing items from
the IN tray, see the troubleshooting information in Section 5.

SECTION FOUR

USING
PRINT CARTRIDGES

Storing and Using Print Cartridges

To maintain excellent print quality from your print cartridges:

Keep print cartridges in their sealed packages, at room
temperature (60°- 78°F or 15.6°- 26.6°C), until you are ready to
use them.

Turn off the printer and allow the print cartridge to return to the
right side of the printer for proper capping of the nozzles before
unplugging the power module or turning off any attached power
strip.

FOR COLOR KIT USERS

See Storing the Unused Print Cartridge on page 83 for information on
storing the print cartridges when the HP Color Kit is being used.

CAUTQN

The ink in the cartridges has been carefully formulated by Hewlett-Packard to
ensure superior print quality and compatibility with the printer. Do not attempt to
refill the print cartridge; damage to the printer or print cartridge resulting from
modifying or refilling a print cartridge is not the responsibility of Hewlett-Packard.

To install the print cartridges in your printer, follow the
procedure Installing the Print Cartridge on page 1 1 .

NOTE

Be careful not to touch the ink nozzles or the copper contacts.

i'3

SECTION FOUR

Removing the Print Cartridge

1 . With the printer turned on, open the top cover.

In a few moments the print cartridge cradle automatically moves
to the center of the printer and the resume D light flashes.

Top Cover

Print Cartridge
Cradle

2. Grasp the top of the print cartridge and pull it toward you until
the cartridge pops loose.

Print Cartridge

3. Lift the print cartridge out of the cradle.

4. Discard the cartridge if it is empty.

FOR COLOR KIT USERS

See Storing the Unused Print Cartridge on page 83 for information on
storing the print cartridges when the HP Color Kit is being used.

CAUTQN

Keep new and used cartridges out of the reach of children.

USING PRINT CARTRIDGES

Cleaning the Print Cartridge

UUiUi oil iiii Clean the print cartridge when you notice that lines or dots are

™,! .!:...*.. .. missing from your printed text and graphics, as shown to the

* * i„u~. , ^ e ^- ^he P™^ cartridge can be cleaned from the Service dialog

mi ui lowa b ox or from the buttons on the front of the printer.

NOTE

Do not clean the print cartridges unnecessarily, as this wastes ink and shortens the
print cartridge life. If you suspect that dried ink is clogging a print cartridge, refer to
page 64.

From the Service dialog box:

1 . From within your software application, choose Page Setup...

from the File menu to display the Page Setup dialog box.

2. Choose Service to display the Service dialog box.

3. Click the Start button next to Clean Print Cartridges, then
choose Clean.

From the printer buttons:

1 . With the printer turned on, press and hold down the power (J)
button.

2. While still holding down the power Q button, press and release
the resume M button seven times.

3. Release the power (J) button.

SECTION

IF YOU HAVE A
PRINTING PROBLEM

How You Can Find the Solution

When printing from software applications, many printer
problems and the corrective actions you should take are
reported in dialog boxes on your computer screen. When you
receive such a message, follow the instructions given. If you
don't receive an error message, but you suspect a problem with
the printer, find the problem in this section and try the given
solution (s).

If your printer does not print, go directly to If Nothing
Prints on page 48. Otherwise, find the symptom that most
closely matches your printer's problem in the troubleshooting
tables in this section. For each listed symptom, more than one
solution is usually possible. The first solution given is the most
probable corrective action for the symptom. However, if that
solution does not solve the problem, perform the other solutions
in the order they appear until the problem is solved.

If you are unable to solve a problem using the
troubleshooting tables in this section, refer to Contacting
Customer Support on page 65 for a listing of resources available
to you for the support and maintenance of your printer.

SECTION FIVE

If Nothing Prints

When the printer is in the ready-to-print state, the power ©
light is lit and the resume [J light is off. When the computer is
sending a file to the printer, and when the printer is printing a
file, the power © light blinks and the resume [J light is off.
When the printer needs attention or when a printer error
occurs, either the resume [J light blinks or both lights blink
alternately.

If paper, envelopes, cards, or transparencies are loaded in the
printer, and if the printer does not print, observe the state of the
printer's power © and resume [J lights, and then find the
symptom in the following table that best matches the observed
condition of your printer.

For each listed symptom, more than one solution is usually
possible. The first solution given is the most probable corrective
action for the symptom. However, if that solution does not solve
the problem, perform the other solutions in the order they
appear until the problem is solved.

Symptom Solution

Both lights on the The printer is not turned on or is improperly connected to the power
front of the source. Make sure the power module plug is firmly inserted in the

printer are off, printer's power socket and the other end of the cord is plugged into an

and nothing outlet. Make sure any attached power strip is turned on and plugged

P nr >ts- into an outlet. If possible, try using a different power outlet. Then turn

on the printer by pressing the power © button.

The printer is in an undefined state. If open, close the top cover on the
printer. Cycle the power to the printer by pressing the power © button.
You may need to press the power Q button a second time.

IF YOU HAVE A PRINTING PROBLEM

Symptom

The power (J)
light is on, but
nothing prints.

Both lights are
on, and nothing
prints.

Solution

The printer driver is still preparing the data to send to your printer. Wait
a few more minutes for the printer to respond. Some computers take
several minutes of processing time before sending any data to the
printer.

The printer is not in the ready-to-print state. Press the resume [J button
on the front of the printer. If the resume Q light is blinking, check the
error message displayed on your computer screen for additional
instructions. Resend the document. If the document still doesn't print,
cycle the power to the printer off and back on by pressing the power Q
button twice. Then resend the document.

The printer is improperly connected to the computer. Make sure the
printer cable is firmly connected to the printer and the computer.

Your software is not properly set up for the printer. Follow the
instructions in your software application's manual for setting up the
software to work with the printer.

The printer is not selected in the Chooser. Select the printer in the
Chooser as described on page 16.

Tape is covering the ink nozzles or vent hole of the print cartridge.
Remove the print cartridge and remove any pieces of tape. Reinstall the
print cartridge.

The print cartridge is improperly installed in the printer. Make sure the
print cartridge snaps into place with the arrow aligned with the dot on
the cradle top.

The print cartridge is clogged. Print a self-test as described on page 57.
If this does not clear the ink nozzles, clean the print cartridge as
described on page 58.

The print cartridge is out of ink. Install a new print cartridge.

The printer failed. Turn off the printer and turn it on again. If the lights
stay on, see Contacting Customer Support on page 65.

SECTION FIVE

Symptom

The resume [J
and power Q
lights blink
alternately, and
nothing prints.

The printer
appears to be
printing, but the
paper is blank
when ejected.

Solution

The print cartridge is missing. Install a print cartridge.

The printer is in an unknown state. Turn the printer off by pressing the
power (I) button. Cancel the print job at the computer and turn the
printer back on. Resend the document to the printer.

The paper is jammed in the printer. Clear the paper jam as described
for the symptom "Paper does not fully eject from the printer and the
resume and power lights blink alternately" on page 53.

Something is blocking the movement of the print cartridge cradle. Open
the top cover and allow the print cartridge to move to the center
position. Then pull the power module connector from the power socket
on the back of the printer. Remove any object blocking the print
cartridge cradle. Move the print cartridge cradle to the left and right with
your hand. Close the top cover, reconnect the power module connector
to the printer's power socket, and cycle power to the printer by pressing
the power Q button twice.

The printer failed or the computer-to-printer connection failed. Turn off
the printer, disconnect the printer cable from the back of the printer, and
turn the printer on again. If the lights continue to blink, the printer failed:
see Contacting Customer Support on page 65. If the printer is not the
problem, reconnect the printer cable. If the lights continue to blink, the
problem may be with the printer cable, the cable connections, or the
computer port.

Tape is covering the ink nozzles or vent hole of the print cartridge.
Remove the print cartridge and remove any pieces of tape. Reinstall the
print cartridge.

The print cartridge is improperly installed in the printer. Make sure the
print cartridge snaps into place with the arrow aligned with the dot on
the cradle top.

The print cartridge is clogged. Print a self-test as described on page 57.
If this does not clear the ink nozzles, clean the print cartridge as
described on page 58.

The print cartridge is out of ink. Install a new print cartridge.

IF YOU HAVE A PRINTING PROBLEM

Symptom

The resume [J
light is blinking
and nothing
prints.

Solution

The top cover of the printer is open. Close the top cover.

The print cartridge is improperly installed in the printer. Open the top
cover. Make sure the print cartridge snaps into place with the arrow
aligned with the dot on the cradle top. Then close the top cover.

The printer is out of paper. Load paper as described in Section 3. Press
the resume \7\ button on the front of the printer.

The paper is improperly loaded. Remove paper and reload it. Press the
resume \7\ button on the front of the printer.

SECTION FIVE

If Paper, Envelopes, Cards, Labels, or
Transparencies Don't Pass Through
the Printer

During normal printing, the printer picks up the top sheet,
envelope, card, or transparency from the stack in the IN tray,
prints on it, passes it to the OUT tray, and picks up the next top
sheet from the stack in the IN tray. The exception to this
process is when you use the single envelope slot. If the printer is
not printing a single sheet at a time, or if the paper does not
pass into or through the printer as expected, hnd the symptom
in the following table that best matches the observed condition
of your printer.

NOTE

For more information about using envelopes, see the ReadMe file.

Symptom Solution

Paper does not The paper in the IN tray is not pressed against the paper feeder of the
get picked up printer. Move the paper stack toward the printer until it presses against

from the IN tray. the paper feeder.

The paper path in the printer is blocked. Remove the OUT tray, remove
any paper from the IN tray, and lower the card guide if it is in the up
position. Make sure the paper width adjuster is not preventing paper
from loading. Reinstall the OUT tray and load paper.

Too much paper is in the IN tray at one time. Remove a few sheets of
paper.

IF YOU HAVE A PRINTING PROBLEM

Symptom

Solution

Paper does not You are printing on a transparency or special paper and the automatic
advance into the dry timer is operating correctly. Wait for the page to drop into the OUT
printer. tray.

Paper is improperly loaded. Remove the paper stack from the IN tray.
Make sure the stack is even and does not contain curled or damaged
paper. Reload the stack evenly in the IN tray so the stack's right side
aligns with the printer's right side. If the paper is less than 8 2 / 3 inches
(22 cm) in length, release the handle of the paper length adjuster. (This
reduces the paper capacity of the IN tray to a maximum stack height of
5 /ie |nc h (0.8 cm).) Push the paper length adjuster toward the printer
until it stops. Do not bend the paper.

The OUT tray is improperly installed in the printer. Make sure the OUT
tray is fully installed into the printer and rests evenly on the IN tray. If
necessary, lift the top cover, insert the OUT tray, and lower the top cover.

Different paper types, sizes, or weights are loaded in the IN tray at the
same time. Remove the stack and reload paper of only one type, size,
and weight. The exception to this is when you are printing on Avery
paper labels: be sure the stack of Avery paper labels is placed print side
down on top of 25 sheets of paper before the combined stack is
inserted into the IN tray.

The paper in the printer is damaged, wrinkled, or curled. Remove
damaged paper from the IN tray. Always store paper in its packaging.

Paper does not You are printing on a transparency or special paper and the automatic
eject from the dry timer is operating correctly. Wait for the page to drop into the OUT

printer. tray.

The computer was turned off while the printer was printing. Turn off the
printer. Turn on the computer and printer in the sequence described in
your computer manual.

Paper does not
fully eject from
the printer and
the resume Q
and power ,-n
lights blink
alternately.

The paper is jammed in the printer. Turn off the printer, open the top
cover, and remove the OUT tray. Pull the jammed paper out of the
printer. Remove all torn pieces of paper from the printer. Small scraps
of paper left within the printer can cause further paper jams. Remove
wrinkled or torn paper from the IN tray. Reload the paper stack. Replace
the OUT tray and close the top cover. Turn on the printer.

SECTION FIVE

Symptom

Printer advances
multiple sheets of
paper.

Envelopes do not
advance into the
printer from the
IN tray or the
single envelope
slot.

Solution

The paper is stuck together. Remove the paper, separate stuck paper,
and reload it. Make sure the paper is appropriate for use with the printer.
See Section 6.

Too much paper is in the IN tray at one time. Remove a few sheets of
paper.

Paper was incorrectly added to the stack. To add paper, remove any
paper from the IN tray and combine it with a new stack of the same
type, size, and weight of paper. Make sure the stack is at least V 8 inch
(3 mm) thick; not more than V 2 inch (1 cm) thick for paper, envelopes,
and transparencies; and not more than '/ 4 inch (0.5 cm) thick for cards
and Avery paper labels. Tap the stack on a table to make it even. Align
the stack against the right side of the printer and reload the paper.

The paper in the IN tray is bent. Remove the paper and reload it. Push
the paper length adjuster toward the paper until it stops. Do not bend
the paper.

The envelopes are improperly loaded. Slide the paper width adjuster to
the appropriate envelope setting. For size A2 and C6 envelopes, release
and lower the paper length adjuster handle. Push the paper length
adjuster toward the envelopes until it stops. Do not bend the envelopes.

The envelopes in the IN tray are bent or damaged. Do not use
envelopes with bent or curled corners.

Too many or too few envelopes are loaded in the IN tray. Adjust the
number of envelopes in the IN tray.

Too many envelopes are loaded in the single envelope slot. Only load
one envelope at a time in the single envelope slot.

The envelope was not fully inserted into the single envelope slot. Be
sure the envelope is inserted fully in the slot.

Paper is improperly loaded in the IN tray when trying to use the single
envelope slot. Be sure the IN tray is properly loaded with paper and that
the card guide is in the lowered position.

IF YOU HAVE A PRINTING PROBLEM

Symptom Solution

Cards do not The cards are incorrectly loaded in the IN tray. Remove the OUT tray,

advance into the make sure the card guide is flipped up and the cards are aligned against

printer. the left side of the guide. Slide the paper width adjuster to the right until

it presses against the left edge of the card stack. Release and lower the

paper length adjuster handle. Push the paper length adjuster toward the

cards until it stops. Do not bend the cards. Reinstall the OUT tray.

An unsupported type of card is loaded in the IN tray. Use cards that
meet the recommendations in Section 6.

If You Get a Message at the Computer

When printing from software applications, most printing
problems are explained with messages on your computer
screen. Follow the on-screen instructions or see the on-line help
(see Section 2). Also, be sure the print settings in your software
are set as desired. For additional assistance see the ReadMe file
and your software application's manual. Also review the
troubleshooting tables throughout this section.

The following table describes solutions to common problems
you may encounter after the printer software installation
process and the solutions to problems identified for you with
error messages.

Symptom

Solution

Background printing is not
working.

Background printing is not activated. Turn on Background
printing in the Chooser.

The printer software did not install correctly. Make sure the
files HP Background and HP PrintMonitor are installed
within the Extensions folder in the System Folder.
Background printing must be selected from the Chooser.
Make sure you restart your computer after installing the
printer software.

A conflict has occurred with an extension or control panel.
You may need to make sure that HP Background is turned
on.

SECTION FIVE

Symptom

The printer name does not
appear in the page setup dialog
box.

Solution

The printer is not selected in the Chooser. Select the
printer in the Chooser as described on page 1 6.

The installation of the printer software was unsuccessful.
Close any screen saver or other software applications that
are open and running in the background. Restart the
computer. Reinstall the printer software using the
installation instructions in Section 1 .

The printer icon does not
appear in the Chooser.

The network printer icon
appears in the Chooser, but no
names appear.

The printer software did not install correctly. Make sure the
printer driver is installed within the Extensions folder in the
System Folder.

AppleTalk is inactive. Turn on AppleTalk by clicking the
Active button in the Chooser.

The network is improperly connected. Make sure that you
are using the proper network cables and that they are
connected properly to each device. See the discussion
Connecting the Printer Cable on page 6.

"Please bring HP PrintMonitor to
the front." is displayed in a
dialog box.

'The printer is not responding.
Make sure it is properly
connected and turned on. Click
OK to continue or Cancel to
terminate printing." is displayed
in a dialog box.

'The serial port is already open
or in use." is displayed in a
dialog box. After about five
seconds, this message
disappears and an application-
dependent message such as
'Teach Text is unable to print this
document. Make sure you've
selected a printer." appears.

The HP PrintMonitor is obscured. Select the HP
PrintMonitor from the Application menu at the right side of
the menu bar. When the HP PrintMonitor appears, another
dialog box appears that describes the current printing
problem and how to fix it. Follow the instructions given.

The printer is not communicating with the computer.
Check that the printer is properly connected to the
computer as described in Section 1 . Also make sure the
printer is turned on. Then click OK to continue with the
prior printing instruction. If the problem persists, check that
the printer is selected in the Chooser. Then check the cable
between the printer and the computer. To cancel the prior
printing instruction, click Cancel.

The port is currently being used by a device (such as a
modem) other than the printer. Check that you have
selected the correct port and that the printer is attached to
the port selected in the Chooser. Restart the computer.
Then resend the document.

IF YOU HAVE A PRINTING PROBLEM

Symptom

"Please make sure that a
DeskWriter is connected to this
port and powered on. After you
have done this, you can either
select the printer in the Chooser,
or use the "Setup..." button to
configure your DeskWriter." is
displayed in a dialog box.

Solution

The printer is not responding to the computer. Check that
the printer is properly connected to the computer as
described in Section I . Make sure you are using the correct
printer driver for the type of connection established
between the printer and the computer. Also make sure the
printer is turned on. Check that you have selected the
correct port and that the printer is attached to the port
selected in the Chooser. Then resend the document.

III'IX'IM >«<■' bint

m —
■ —

s— ■

HK-

s- _

■-=._

Printing the Self-Test Pattern

To test the print cartridge operation, print a one-page
self-test pattern: With the power © light on, press and hold
down the resume Q button. After the printer begins printing,
release the button.

To print a diagnostic test of technical information about
your printer: With the printer turned on, hold down the power
O button while you press and release the resume [J button five
times. Release the power © button to print the test.

To print the pen cartridge cleaning test to check the
operation of the print cartridge nozzles: With the printer
turned on, hold down the power © button while you press and
release the resume [J button seven times. Release the power ©
button to clean the print cartridge and print the test.

If any of these tests do not print, try the solution given next.

Symptom

The printer self-
test pattern will
not print when
initiated from the
resume Q and
power Q
buttons.

Solution

Tape is covering the ink nozzles or vent hole of the print cartridge.
Remove the print cartridge and remove any pieces of tape as shown on
page 1 1 . Reinstall the print cartridge.

The print cartridge is improperly installed. Make sure the print cartridge
snaps into place with the arrow aligned with the dot on the cradle top.
Close the top cover, then press the resume [7] button on the front of
the printer.

SECTION FIVE

If Print Quality is Poor

Symptom

Lines or dots are
missing from the
characters in the
printout, making
the ink coverage
inconsistent. For
example:

UUJ.IS1 Oil

f •

} kJWV*

w mi ■ ■ xi

Mil

lauuiv.

»4.

ITx

v tnuirriL.

i;l

Use the printed self-test pattern to help you diagnose the
quality of text and pictures being printed. Print quality
problems are often indicated by broken or missing lines and dots
in the printout. You can often solve print quality problems by using
only the print side of the paper, envelopes, cards, or
transparencies, or by loading a different paper type. (See Section 3
for more details on using paper.)

If you observe a print quality problem, find the symptom in the
following table that most closely matches your problem, then
perform the possible solution(s). For each listed symptom,
more than one solution is possible. The first solution given is the
most probable corrective action for the symptom. However, if
that solution does not solve the problem, perform the other
solutions in the order they appear until the problem is solved.

Solution

The connection between the print cartridge and cradle is intermittent.
Remove the print cartridge and reinstall it.

The paper is inappropriate. Try another type of paper. See Section 6.

The copper contacts of the print cartridge may be dirty. If the problem
persists after you cleaned the cartridge as described on page 45,
remove the print cartridge. Use a lint-free water-damp cloth to gently
clean the copper contacts on the print cartridge and the print cartridge
cradle. Do not wipe the ink nozzles. Reinstall the print cartridge, close
the top cover, and perform a self-test.

Do not clean the print cartridge unnecessarily, because this shortens the
print cartridge life. If the print quality remains poor after cleaning, install
a new print cartridge. If the problem persists, see Contacting Customer
Support on page 65.

IF YOU HAVE A PRINTING PROBLEM

Symptom Solution

Print is fuzzy. The paper is inappropriate. Try another type of paper. See Section 6.

The print side of the paper was not used. Turn over the paper in the IN
tray.

The print settings are inappropriate. Make sure you select the
appropriate paper type and intensity settings.

The print cartridge is drying out or clogging. Print a self-test as described
on page 57. If this does not clear the ink nozzles, clean the print
cartridge as described on page 58.

Ink is smearing or
paper is
wrinkling.

The paper was not dry before you handled it. Let the ink dry before you
handle the printed pages.

The wrong paper type setting is selected. Make sure the paper type
setting matches the type of paper, cards, envelopes, or transparency
film in the printer.

Too much ink was used on the page. Darker intensity settings print more
ink; lighter intensity settings print less ink. Reduce the amount of ink
printed by manually reducing the intensity setting.

The paper is inappropriate. Try another type of paper. See Section 6.

The wrong type of labels were used or the Avery paper labels were
loaded incorrectly in the IN tray. Use only Avery paper labels. The ink
does not dry on plastic and clear labels. Be sure to load the Avery paper
labels in the IN tray as described on page 37.

Print is faded. The print cartridge is drying out or clogging. Print a self-test as described

on page 57 If this does not clear the ink nozzles, clean the print
cartridge as described on page 58.

The print cartridge is running out of ink. Install a new print cartridge.

SECTION FIVE

If Margins are Printed Wrong

If you observe that the placement of text and pictures on your
printed pages is not what you expected, first be sure that you
have set your software to print within the printable area for the
size and orientation of paper, envelopes, or cards loaded in the
printer.

If your software is set correctly and you still experience
problems in the placement of text and pictures, find the
symptom in the following table that most closely matches your
problem, then perform the possible solution(s). For each listed
symptom, more than one solution is usually possible. The first
solution given is the most probable corrective action for the
symptom. However, if that solution does not solve the problem,
perform the other solutions in the order they appear until the
problem is solved.

Symptom

Margins on
paper are not
printing as
expected.

Margins on index
cards and
postcards are not
printing as
expected.

Solution

The margins are incorrectly set. Check your margin settings in the
software application. Check that the margins are in accordance with
those in Section 6.

The page orientation is incorrectly set. Check the page orientation in the
software program. Make sure the paper is loaded in the correct
orientation.

The paper was improperly loaded. Align the paper stack against the right
side of the printer. Make sure no paper is over the paper width adjuster.
Make sure the paper does not bend in the IN tray.

The margins are incorrectly set. Check that cards are selected as the
media size in the page setup for your software application. Check the
margin settings in the software application. Check that the margins are
in accordance with those listed in Section 6.

The cards are incorrectly loaded into the printer. Make sure the card
guide is raised and align the right edge of the card stack against the card
guide.

IF YOU HAVE A PRINTING PROBLEM

Symptom

Solution

Margins on
envelopes are
not printing as
expected.

The left margin of the envelope is always at least 0.84 inch (21 mm).

The margins are incorrectly set. Check that envelopes are selected as
the media size in the page setup for your software application. Check
the margin settings in the software application. Check that the margins
are in accordance with those listed in Section 6.

The envelopes are incorrectly loaded into the printer. Align the envelope
stack against the right side of the IN tray. Make sure the card guide is
down.

When printing on an individual envelope inserted into the single
envelope slot, make sure the right side of the envelope presses evenly
against the right side of the single envelope slot.

Printing is slanted The paper is improperly loaded. Remove and reload the paper as
on paper. described in Section 3. Make sure to align the stack evenly against the

right side of the printer. Slide the paper width adjuster to the right until

it presses against the left edge of the stack.

Unsupported or different paper types, sizes, or weights are loaded in the
printer. Remove the stack and reload paper of only one type, size, and
weight. See Section 6. When using preprinted forms, make sure they
were printed straight. When you are printing on Avery paper labels: be
sure the stack of Avery paper labels is placed print side down on top of
25 sheets of paper before the combined stack is inserted into the IN
tray.

Paper was incorrectly added to the stack. To add paper, remove the
stack from the IN tray and combine it with a new stack of the same type,
size, and weight of paper. Make sure the stack is at least '/e inch (3 mm)
thick; not more than '/ 2 inch (1 cm) thick for paper, envelopes, and
transparencies; and not more than V 4 inch (0.5 cm) thick for cards and
Avery paper labels. Tap to even the stack, and reload the stack.

The OUT tray is improperly installed in the printer. Make sure the OUT
tray is fully installed into the printer and rests evenly on the IN tray. If
necessary, lift the top cover, let the print cartridge cradle move to the
center position, insert the OUT tray, and lower the top cover.

SECTION FIVE

Symptom Solution

Printing is slanted The envelopes are improperly loaded. Remove the OUT tray, make sure
on envelopes. the stack of envelopes is at least V 8 inch (3 mm) thick but not more

than '/ 2 inch (1 cm) thick. Tap the stack on a table to make it even. Align
the stack against the right side of the printer. Make sure the paper width
adjuster is in the correct position for the size of envelopes you are
printing. Reinstall the OUT tray.

Unsupported or different envelope types, sizes, or weights are loaded
into the printer 's IN tray at the same time. Remove the envelopes and
reload envelopes of only one type, size, and weight. Use envelopes that
meet the recommendations in Section 6.

Envelopes were incorrectly added to the stack in the IN tray. To add
envelopes, remove any envelopes from the IN tray and combine them
with a new stack of the same type, size, and weight. Make sure the stack
of envelopes is at least '/ 8 inch (3 mm) thick but not more than >/ 2 inch
(1 cm) thick. Tap the stack on a table to make it even and reload the
envelopes.

When printing on an individual envelope inserted into the single
envelope slot, make sure the right side of the envelope presses evenly
against the right side of the single envelope slot.

Printing is slanted The cards are unevenly or incorrectly loaded in the printer. Remove and

on cards. reload the cards as described in Section 3. Make sure the card guide is

in the raised position and that the card stack presses against it. Slide the

paper width adjuster to the right until it presses against the left edge of

the cards.

Unsupported or different card types, sizes, or weights are in the printer
at the same time. Remove the cards and reload cards of only one type,
size, and weight. Use cards that meet the recommendations in
Section 6.

Cards were incorrectly added to the stack. To add cards, remove any
cards from the IN tray and combine them with a new stack of the same
type, size, and weight of cards. Make sure the stack is at least '/ 8 inch
(3 mm) thick but not more than '/ 4 inch (>/ 2 cm), tap to even the stack,
and reload the cards.

IF YOU HAVE A PRINTING PROBLEM

If Text or Pictures are Printed Wrong

If you observe that the text or pictures of your documents are
printed incorrectly on the pages, first be sure that you have set
your software to print within the printable area of the paper
loaded in the printer. Then make sure that you have used the
formatting features of your software to create the design or
layout as you intended.

If you still experience problems with the printing of text or
pictures, find the symptom in the following table that most
closely matches your problem, then perform the possible
solution(s). For each listed symptom, more than one solution is
usually possible. The first solution given is the most probable
corrective action for the symptom. However, if that solution
does not solve the problem, perform the other solutions in the
order they appear until the problem is solved.

Symptom

First printout after
turning on the
printer contains
garbled text.

Font selections
are not printing.

The printer
appears to be
printing, but the
paper is blank
when ejected

Solution

The printer and the computer were turned on in the wrong sequence.
Turn on the computer before turning on the printer.

The fonts are not installed or are selected improperly. See your software
application manual for selecting fonts within the application. Also make
sure that the selected fonts are installed on your computer.

Tape is covering the ink nozzles or vent hole of the print cartridge.
Remove the print cartridge and remove any pieces of tape. Reinstall the
print cartridge.

The print cartridge is improperly installed in the printer. Make sure the
print cartridge snaps into place with the arrow aligned with the dot on
the cradle top.

The print cartridge is clogged. Print a self-test as described on page 57.
If this does not clear the ink nozzles, clean the print cartridge as
described on page 58.

The print cartridge is out of ink. Install a new print cartridge.

SECTION FIVE

Symptom

Characters, dots,
or lines are
incomplete or
missing.

The printout is
illegible.

Solution

See If Print Quality is Poor on page 58.

The wrong printer driver is selected. Select the correct printer driver in
the Chooser as described on page 16. If necessary, reinstall the printer
driver using the installation instructions in Section I .

The print settings in your software application are incorrect. Make sure
the print settings in your software application are set as desired.

The printer failed or the computer-to-printer connection failed. Turn off
the printer, disconnect the printer cable from the back of the printer, and
turn the printer on again. Print a self-test as described on page 57. If the
self-test doesn't print, the printer failed: see Contacting Customer
Support on page 65. If the printer is not the problem, reconnect the
printer cable and resend the file to the printer. If the printout is still
garbled, the problem may be with the printer cable, the cable
connections, or the computer port. Try another printer cable. If the
interface cable is not the problem, see Contacting Customer Support
on page 65.

Black and white See If Colors are Printed Wrong on page 84.
instead of color,
or wrong colors
are printed.

Printout contains
garbled or
strange text
characters or
contains distorted
graphic images.

IF YOU HAVE A PRINTING PROBLEM

Contacting Customer Support

The information presented earlier in this section suggests
solutions to common problems. If your printer is not operating
properly and these suggestions do not solve your problem, try
using the following support services to obtain assistance.

24 Hour Support Information

Phone (800) 333-1917 to access either HP Audio-Tips or HP
FIRST Fax, our 24-hour automated support services. Audio-Tips
provides pre-recorded help messages on common questions, as
well as information on other resources within HP to get you the
help you need. Selected messages can be faxed to you for future
reference.

HP FIRST Fax will deliver detailed support information on
common software applications, and troubleshooting tips for
your HP product. You may access this service from any touch
tone phone and request up to three documents per call. These
documents will be sent to the fax of your choice within minutes.

Electronic Information Services

For 24-hour access to information over your modem:

HP Download Service — Our electronic download service is
available 7 days a week, 24 hours a day for your convenient
access to HP printer drivers, product information, and
troubleshooting hints. Call (208) 344-1691. Set your
communications software to N,8,l.

CompuServe — Printer drivers and interactive sharing of
technical information are available on CompuServe's HP
Peripherals forum (GO HPPER). To subscribe, call
CompuServe, Inc., (800) 524-3388 and ask for representative
#51. (This is not operated by HP.)

Internet — Printer drivers, product and support information can
be obtained via HP's anonymous FTP site at 192.6.71.2 or
ftp-boi. external.hp.com which is available to anyone with FTP
access to the Internet. Access through the World-Wide Web is
at:

URL http://www.hp.com/home.html

SECTION FIVE

Printer Drivers by Mail

HP's Distribution Center provides printer drivers and printer
driver updates. You can order by calling (970) 339-7009,
Monday through Saturday, 24 hours a day.

Telephone Assistance — In Warranty

Our highly responsive support staff is dedicated to helping you
get your new product up and running. Our support staff is
available Saturday 9 am to 3 pm MST and Monday-Friday 7 am
to 6 pm MST (except Wednesday; 7 am to 4 pm MST). This
service is free during the warranty of your product; however,
you are charged a toll for the phone call. Please have your serial
number ready when calling (208) 323-2551.

Telephone Assistance — Post Warranty

Post warranty telephone assistance is available to you to answer
your product questions as well as to offer insight on how to use
your product with the most common software applications. We
want to help you get the right information the first time you call.
Available Saturday 9 am to 3 pm MST and Monday-Friday 7 am
to 6 pm MST (except Wednesday; 7 am to 4 pm MST). Call
(900) 555-1500 ($2.50 per minute, U.S.A. only). Charges begin
only when you connect with a support technician. Or call
(800) 999-1148 ($25 per call VISA or Master Card, U.S. and
Canada). Prices are subject to change without notice.

Hardware Repair Services

To speak with someone for technical assistance or repair
information, call (208) 323-2551. This service is free during the
warranty of your printer; however, you will be charged a toll for
the phone call.

If a service contract would better meet your needs, HP offers a
variety of service contract options to compliment the standard
warranty. Call (800) 633-3600 (U.S.A.) or (800) 268-1221
(Canada).

HP's SupportPack

Your three year protection plan in a box is available on your local
reseller's shelves. Simply fill out the form included in the
SupportPack box, mail it to HP, and your protection plan is in
motion. HP helps you avoid down-time and lost productivity by
providing fast and convenient next-day express exchange
replacement for your HP DeskWriter 600 printer from our
skilled service technicians. Purchase SupportPack from your
local reseller.

E C T I O N SIX

REFERENCE,

SPECIFICATIONS,

AND ORDERING

INFORMATION

Maintaining Your Printer

• Use a soft cloth moistened with water to wipe dust, smudges,
and stains off.

• Keep print cartridges in their sealed containers, at room
temperature, until you are ready to use them.

• Keep the print cartridge in the print cartridge cradle at all times
to keep it from drying out or becoming clogged.

• Do not unplug the printer before printing is complete and the
print cartridge cradle has returned to the "home" position on the
right side of the printer; doing so can dry out the print cartridge.

• The interior of the printer does not require cleaning. Keep fluids
away from the interior of the printer.

k SECTION SIX
*

Increasing Printer Performance

The printing speed of the HP DeskWriter 600 printer can
be affected by:

• Amount of system memory available in your computer, which
depends on many factors:

- The number of extensions and control panels you are
currently running.

- The amount of system memory reserved in the disk cache.

- The degree of system memory fragmentation.

• Amount of space available on your hard disk.

Most techniques for maximizing printer performance require
freeing computer memory for the printer driver. See your
computer documentation for information on memory
management.

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

To enhance the printer's performance:

Increase the amount of RAM in your computer. If you typically
work with more than one large application open at a time, more
than 4 MB of RAM may be required to ensure satisfactory
printer performance.

Limit the number of applications or documents you open at one
time.

You may receive a message indicating that not enough memory
is available to print your document. If this occurs, try the
following:

If several applications are open, close some and try printing
again.

If you still cannot print, adjust the size of the application
memory. See your Macintosh computer documentation for how
to adjust application memory size.

If you are trying to print several documents at once, reduce the
number of documents and try printing again.

When you work on your computer for several hours, opening
and closing several applications, your computer's system
memory becomes fragmented — broken into small blocks. To
understand memory fragmentation, see the appropriate sections
of your Macintosh computer documentation. To create an
unfragmented block of memory, close all applications you are
currently using, restart the computer, then restart the
application you want to print from. This gathers fragmented
system memory to make one large, contiguous block available
for your printer driver.

SECTION SIX

Ink Drying Times

The HP DeskWriter 600 printer automatically sets the drying
time for each printed page (based on paper type, print quality,
and inks printed) to ensure that the ink does not smear on the
page before the page is ejected into the OUT tray. You can
override the automatic timer and force the page to be ejected
into the OUT tray by pressing the resume D button. The
standard times allotted for ink drying are listed in the following
table.

Standard Drying Times

Paper Type

Black

EconoFast
Color

Black

Normal
Color

Black

Best

Color

Plain Paper

sec.

1 5 sec.

25 sec.

1 5 sec.

Special Paper

sec.

1 5 sec.

25 sec.

1 5 sec.

Transparency

60 sec.

120 sec.

1 80 sec.

360 sec.

240 sec.

360 sec.

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

The Printable Area

The HP DeskWriter 600 printer can print within the area shown
below. Most software programs allow you to specify where print
appears on the page with margin settings or column width
settings. When you set margins or columns in your software, be
sure to set them within the printer's printable area.

Printable Area
For Sheet Paper:

Printable Area
For Cards:

-^- Printable Area

"►

U.S. 4x6 Cards

3.5 X 4.9 in.

(88.9 x 124.5 mm)

U.S. 5x8 Cards

4.5 x 6.9 in.

(114.3 x 175.3

mm)

A6 Cards

3.6 x 4.7 in.

(92.2 x 120.1 j

mm)

Hagaki Postcards

3.4 x 4.7 in.

(87.2 x 120.1

mm)

Printable Area

U.S. letter size paper

8.0 x 10.1 in. (203.2 x 257.8 mm)
U.S. legal size paper

8.0 x 13.1 in. (203.2 x 334 mm)
A4 size paper

7.76 x 10.8 in. (197.2 x 275.5 mm)
A5 size paper

5.3 x 7.1 in. (135.2 x 182.1 mm)
B5 size paper

6.6 x 9.2 in. (169.2 x 235.5 mm)
Executive size paper

6.7 x 9.6 in. (171.5 x 245.1 mm)

Printable Area
For Envelopes:

^ Printable Area — ^

U.S. No. 10 3.8 x 8.4 inch (98.4 x 213.4 mm;

DL 4 x 7.5 inch (103.6 x 191.1 mm)

C6 4.2 x 5.2 inch (107.6 x 134.1 mm)

A2 4.37 x 5.75 inch (111 x 146 mm)

SECTION SIX
"

Minimum Margins* for Paper and Cards in Portrait Orientation

Paper Size

U.S. letter 8.5 x 1 1 in. (216 x 279 mm)
U.S. legal 8.5 x 14 in. (216 x 356 mm)
A4 size 8.27 x 1 1 .7 in. (210 x 297 mm)

Left and Right
Margins

Bottom Margin

0.25
0.25
0.25

n. (6.4 mm)
n. (6.4 mm)
n. (6.4 mm)

0.59 in
0.59 in
0.59 in

(14.9 mm)
(14.9 mm)

(14.9 mm)

A5size 5.8x8.3 in. (148 x210 mm)

0.25

n. (6.4 mm)

0.84 in. (21.3 mm)

B5 size 7.2 x 10.1 in. (182 x 257 mm)

0.25

n. (6.4 mm)

0.59 in. (14.9 mm)

Executive 7.25 x 10.5 in. (184 x 267 mm) 0.25

U.S. cards 4x6 in. (102 x 152 mm) 0.25

US. cards 5x8 in. (127x203 mm) 0.25

n. (6.4 mm)
n. (6.4 mm)
n. (6.4 mm)

0.59 in
0.84 in
0.84 in

(14.9 mm)
(21.3 mm)
(21.3 mm)

A6 cards 4.1 x 5.83 in. (105 x 148 mm)

0.25

n. (6.4 mm)

0.84 in. (21.3 mm)

Hagaki postcards 3.9 x 5.8 in. (100 x 148 mm)
*Note: The top margin is 0.26 inch (6.6 mm) for all

Minimum Margins* for Envelopes

Envelope Size

U.S. No. 10 4.12x9.5 in. (105x241 mm)
DL 4.33 x 8.66 in. (1 10 x 220 mm)
C6 4.48 x 6.37 (1 14 x 162 mm)

0.25 in. (6.4 mm)
paper sizes.

0.84 in. (21.3 mm)

Left Margin Right Margin

0.84 in. (21 mm)
0.84 in. (21 mm)
0.84 in. (21 mm)

0.29 in. (6.6 mm)
0.29 in. (6.6 mm)
0.29 in. (6.6 mm)

\nvitation A2 4.37 x 5.75 in. (1 1 1 x 146 mm)

0.84 in. (21 mm)

0.29 in. (6.6 mm)

*Note: The top and bottom margins are 0.125 inch (3.2 mm) for all envelope sizes.

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

Specifications

Print Method

Plain paper drop-on-demand thermal inkjet
printing

Black Print Speed*

Best mode: 1 page per minute
Normal mode: 2.5 pages per minute
EconoFast: 4 pages per minute

Color Print Speed*

Best mode: 4 min. per page
Normal mode: 2 min. per page
EconoFast: 1 min. per page

Black Resolution

Best mode: 600 x 600 dpi
Normal mode: 600 x 300 dpi
EconoFast: 300 x 300 dpi

Color Resolution

300 x 300 dpi on plain and premium paper

Resolution on glossy paper and
transparency film:

600 x 300 dpi black and color

Vertical Alignment

± 0.002 in.

Dimensions

436 mm (17.2 in.) W x 199 mm (7.9 in.) H x
405 mm (16 in.) D

Weight

5.3 kg (11.6 lb)

Reliability

60,000 page Me. 20,000 hours MTBF

2000 hours power-on and 12,000 printed pages

per year

1000 total black pages per month max.

160 total color pages per month max.

TrueType Fonts

ITC Avant Garde Gothic Book, ITC Avant Garde
Gothic Demi, ITC Bookman Light, ITC Bookman
Light Italic, ITC Bookman Demi, ITC Bookman
Demi Italic, Helvetica™ Narrow, Helvetica™
Narrow Bold, New Century Schoolbook, New
Century Schoolbook Italic, New Century
Schoolbook Bold, New Century Schoolbook Bold
Italic, ITC Zapf Chancery Medium Italic, ITC Zapf
Dingbats, Bernhard Modern, Cooper Black, Dom
Casual, PL Torino Outline, CG Poster Bodoni,
Graphite Light, Graphite Light Narrow, Lucida®
Casual, Lucida® Casual Italic, PL Benguiat
Frisky, Phyllis, Signet Roundhand, Milestones™.

Recommended Media Weight

Paper: 60 to 135 g/m 2 (16 to 36 lb)
Envelopes: 75 to 90 g/m 2 (20 to 24 lb)
Cards: 110 to 200 g/m2 (110 lb index max.;
8.5 pt max. thickness)

Media Size

US letter 216 x 279 mm (8.5 x 11 in.)

US legal 216 x 356 mm (8.5 x 14 in.)

Executive 184 x 267 mm (7.25 x 10.5 in.)

European A4 210 x 297 mm

European A5 148.5 x 210 mm

B5-JIS 182 x 257 mm

US No. 10 envelope 104.7 x 241.3 mm

(4.12x9.5 in.)

European DL envelope 220 x 110 mm

European C6 envelope 114 x 162 mm

Invitation AS envelope (5.5) 4 3 / s x 5 % in.

Index card 101.6 x 152.4 mm (4x6 in.)

Index card 127 x 203.2 mm (5x8 in.)

European A6 card 105 x 148.5 mm

Japanese Hagaki Postcard 100 x 148 mm

US HP Premium Transparency Film 216 x279 mm

(8.5x11 in.)

European A4 HP Premium Transparency Film

210 x297 mm

US HP Premium Glossy Paper 216 x 279 mm

(8.5x11 in.)

European A4 HP Premium Glossy Paper

210 x297 mm

US HP Premium InkJet Paper 216 x 279 mm

(8.5x11 in.)

European A4 HP Premium InkJet Paper

210 x297 mm

Media Handling (Built-in Feeders)

Sheets: up to 100 sheets

Multiple envelopes: up to 20 envelopes

Single envelope: only 1 envelope

Cards: up to 30 cards

Labels: up to 25 sheets of Avery paper labels. Use

only U.S. letter or A4 size sheets. Use only Avery

paper labels specifically designed for use with HP

InkJet printers.

OUT tray capacity: up to 50 sheets

Buttons/Lights

Resume and power

I/O Interface

AppleTalk

High-speed Serial (RS-422-A)

*Approximate figures. Exact speed will vary depending on the
system configuration, software program, and document
complexity.

SECTION SIX

Product Certifications Operating Environment

Safety Certifications - Power Module: UL, CSA, Maximum operating temperature:

TUV SEMKO, NEMKO, SEV, SECV, FIMKO, 5°C (41°F) to 40°C (104°F)

DEMKO, NOM Humidity: 10-80% RH non-condensing

Safety Certifications - Printer with Power Recommended operating conditions for best

Module: UL, CSA, TUV, ETL. Others not required print quality: 15°C (59°F) to 35°C (95°F), 20 to

EMI Certifications - Printer with Power Module: 80% RH non-condensing

FCC Class B when used with a Class B computing Storage temperature: -40°C (-40°F) to 60°C

device (USA) , EMC Directive 89/336/EEC (140°F)

(European Community), VCCI (Japan), SABS Noise Levels per ISO 9296:

(South Africa) Econo-

n.:_i_. ■«____. Best Normal Fast

Printer Memory Mo de Mode Mode

512 Kbyte built-in RAM sound Power, L^: 6.0 B(A) 6.3 B (A) 6.5 B(A)

32 Kbyte receive buffer 'Sound Pressure, L pAm : 46 dB(A) 50 dB (A) 51 dB(A)

Power Requirements Bystander positions

Power modules:

Input Voltage (depends on power module

ordered): 100, 120, 127, 220, 230, or 240 VAC

(+10%, -10%)

Frequency:

100 VAC 50/60 Hz (+3 Hz, -3 Hz)

120 VAC 60 Hz (+3 Hz, -3 Hz)

127 VAC 60 Hz (+3 Hz, -3 Hz)

220 VAC 50 Hz (+3 Hz, -3 Hz)

230 VAC 50 Hz (+3Hz, -3 Hz)

240 VAC 50 Hz (+3 Hz, -3 Hz)

Power consumption:

2 watts maximum when off

4.5 watts maximum non-printing

12 watts maximum printing

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

Regulatory Notices

FCC Statement (USA)

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interferences by one or more of the following
measures:

• reorient or relocate the receiving antenna

• increase the separation between the equipment and the receiver

• connect the equipment into an outlet on a circuit different from that to which the receiver is
connected

• consult the dealer or an experienced radio/TV technician for help

The user may find the following booklet, prepared by the Federal Communications Commission,
helpful: How to Identify and Resolve Radio/TV Interference Problems. This booklet is available
from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00345-4.

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not
expressly approved by Hewlett-Packard Company may cause harmful interference and void the FCC
authorization to operate this equipment.

Power Module Statement

The power module cannot be repaired. If it is
defective it should be discarded or returned to the
supplier.

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SECTION SIX

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Co.
Vancouver Division
181 10S.E. 34th Street
Camas, WA 98607

Hewlett-Packard Espanola, S.A.
Barcelona Division
Avenida Craells, 501
08190 Sant Cugat del Valles
Barcelona, Spain

declares, that the product(s):
Product Name:
Model Number(s):

Product Options:

Hewlett-Packard Company

Hewlett-Packard Singapore (PTE) Ltd.
Asia Peripherals Division
20 Gul Way
Singapore 2262

DeskJet and DeskWriter Printers

C2 1 68A, C2 1 69A, C2 1 70A, C2 1 7 1 A,
C2 1 62A, C2 1 63A, C2 1 64A, C2 1 65A,
C2184A, and C2185A

All

conforms to the following Product Specifications:

Safety: IEC 950 (1991) Second Edition without amendments/EN 60950 (1

EMC: EN55022 (1 988) Class B/CISPR 22 (1 985) Class B

IEC 801-2 (1991) Second Edition/prEN 55204-2 (1992):4 kV CD, 8 kV AD

IEC 801-3 (1984)/prEN 55024-3 (1992): 3 V/m

IEC 801-4 (1 988)/prEN 55024-4 (1 992): 1 kV Power lines, 0.5kV Signal lines

Supplementary Information:

The products herewith comply with the requirements of the Low Voltage Directive 73/23/EEC
and the EMC Directive 89/336/EEC The products were tested in a typical configuration.

Camas, WA, March 3, 1 995 J^o?/-*^

Kathy Smith
Customer Assurance Manager

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard

GmbH, Department ZQ/ Standards Europe, Herrenberger StraBe 1 30,

D-71034 Boblingen FAX:+49-7031-143143

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

Available Supplies and Accessories

Supply/Accessories

HP Serial Printer Cable

HP AppleTalk Connector

HP Color Kit
U.S.A.

Europe, China
Asia
Japan, Latin America

Print Cartridge
Black Print Cartridge
Color Print Cartridge

Media
HP Premium Transparency Film (U.S. letter, 50 sheets)
HP Premium Transparency Film (U.S. letter, 20 sheets)
HP Premium Transparency Film (European A4, 50 sheets)
HP Premium Transparency Film (European A4, 20 sheets)
HP Premium Glossy Paper (U.S. Letter, 50 sheets)
HP Premium Glossy Paper (U.S. Letter, 10 sheets)
HP Premium Glossy Paper (European A4, 50 sheets)
HP Premium Glossy Paper (European A4, 10 sheets)
HP Premium InkJet Paper (U.S. Letter, 200 sheets)
HP Premium InkJet Paper (European A4, 200 sheets)

HP Reorder Number

92215S
92215N

C4533A
C4534A
C4535A
C4536A

51629A
51649A

C3834A
C3828A
C3835A
C3832A
C3836A
C3833A
C3837A
C3831A
51634Y
51634Z

SECTION SIX

Replaceable Parts

Power Module

U.S.A., Canada, Mexico 120V/60Hz

Europe (except U.K.), 230V/50Hz

Japan, 100V/50/60 Hz

U.K., 240V/50Hz

South Africa, 220V/50Hz

Australia, 240V/50Hz

China, Argentina, 220V/50Hz

Korea, 220V/60Hz
HP DeskWriter 600 Printer User's Guide Kits

US English User's Guide Kit

Asian English User's Guide Kit

Spanish User's Guide Kit

Korean User's Guide Kit

Japanese User's Guide Kit
Access Door (Top Cover) Assembly
Base Foot Assembly (4 ea.)
Paper Tray Assembly

HP Reorder Number

9100-5124
9100-5132
9100-5130
9100-5131
9100-5128
9100-5127
9100-5129
9100-5126

(C2175A)
(C2176A)
(C2178A)
(C2177A)
(C2180A)
(C2181A)
(C2179A)
(C2182A)

C2185-60200
C2185-60201
C2185-60218
C2185-60214
C2185-60213
C2164-67816
C2162-60098
C2 164-67807

REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION

Ordering Information

To order printer supplies or accessories, call your nearest HP
dealer. If your dealer does not have the supplies, call HP
DIRECT for fast shipping service:

• Within the U.S.: 1 (800) 538-8787

To order replaceable parts within the U.S.: 1 (800) 227-8164

For information on HP Service Agreements within the U.S.:
1 (800) 835-4747 (Monday-Friday: 7:30 am to 12 noon PST and
1:00 pm to 4:00 pmPST).

• Toronto: (416) 671-8383

• Other Canadian Provinces: 1 (800) 387-3154

• Australia/ New Zealand: (03) 895-2895, China Resources
Bldg., 26 Harbour Road, Wanchai, Hong Kong

• Latin America: (525)326-40-00, Latin American Region
Headquarters, Monte Pelvoux 111 Colonia Lomas de
Chapultepec, Codigo Postal 11000, Mexico, D.F.

• Japan: (03) 331-6111, Yokogawa-Hewlett-Packard Ltd. 29-21,
Takaido-Higashi 3-chome, Suginami-ku, Tokyo 168

• Elsewhere in the World: Hewlett-Packard Company,
Intercontinental Headquarters, 3495 Deer Creek Road, Palo
Alto, CA 94304, U.S.A.

SECTION SEVEN

USING THE HP COLOR KIT

How to Print in Color

Other than installing a color print cartridge, no physical
modifications to the printer are necessary to print in color. Be
sure you have created colored text or pictures within your
document.

1 . Remove the black print cartridge from the printer as described
in Removing the Print Cartridge on page 44 of the User's
Guide.

2. Install the color print cartridge in the printer as described in
Installing the Print Cartridge on page 1 1 of the User's Guide.
When you install the color print cartridge, the movable cartridge
guide is pushed to the left of the color print cartridge; this is its
proper position when using the color print cartridge.

3. From your application, select Print from the File menu to open
the Print dialog box.

4. If checked, click to uncheck the Print in Grayscale option.

5. Print the document.

If the document contains intermixed pages of all black and
others of all color, the color pages are printed first, followed by
the black pages. You are prompted when it is appropriate to
reinstall the black print cartridge.

NOTE

Always store the print cartridge that you are not currently using in the print car-
tridge storage container. The print cartridge storage container is uniquely designed
to protect the ink nozzles from damage and to prevent the ink from evaporating
and drying out while the print cartridge is not being used. This prolongs the life of
the print cartridge, protecting your investment.

How to Resume Printing in Black

To resume printing in black, simply exchange the black and
color print cartridges again, placing the color print cartridge
back into the print cartridge storage container and re-installing
the black print cartridge in the print cartridge cradle of the
printer.

SECTION SEVEN

About Composite Black

When printing black with the color print cartridge, the black
that is printed, called "composite black," is a mixture of the
cyan, yellow, and magenta inks. The darkness of the composite
black depends on the intensity and print quality settings
selected through your printer software, and on the quality of the
paper used.

NOTE

Unless your document contains color, do not extensively use the color print
cartridge to print. Because each "dot" of composite black is made from a dot each
of cyan, yellow, and magenta ink, using composite black in your output means
using a large amount of color ink.

About ColorSmart

The quality of your color printing depends partly on how the
three color inks — cyan, yellow, and magenta — are placed on
the printed page. Your HP DeskWriter 600 printer uses HP's
ColorSmart technology to intelligently analyze your documents
at the time of printing to provide the best color output.
ColorSmart identifies each element on a page — text, simple
graphics, or complex graphics such as photographic images —
and automatically applies the appropriate color settings to each
element as the page is printed.

Using Grayscale for Draft Copies

To economize on the use of the color print cartridge, print draft
copies of your color documents in grayscale using the black
print cartridge. Grayscale printing is significantly faster than
color printing, and it gives you a good approximation of your
final output. To print in grayscale, install the black print
cartridge and select the Print in Grayscale setting in the Print
dialog box.

USING THE HP COLOR KIT

Storing the Unused Print Cartridge

To avoid mixing black and color inks on the nozzles of the print
cartridges during storage in the print cartridge storage
container, always store the print cartridges as shown here:

Color Print Cartridge

Black Print Cartridge

Point the arrow on the top of the color

print cartridge toward the cartridge

clip at the back of the print cartridge

storage container.

Point the arrow on the top of the black

print cartridge toward the cartridge

clip on the left of the print cartridge

storage container.

To remove a print cartridge from the print cartridge storage
container, lift the print cartridge up and out of the print
cartridge storage container.

1&S 1

SECTION SEVEN

If Colors are Printed Wrong

NOTE

See Available Supplies and Accessories on page 77 for the part number of the
HP Color Kit.

If you observe that the colors in your documents are printed
incorrectly on the pages, first be sure that you have set your
software for color printing.

If you still experience problems with the printing of colors, find
the symptom in the following table that most closely matches
your problem, then perform the possible solution(s). For each
listed symptom, more than one solution is usually possible. The
first solution given is the most probable corrective action for the
symptom. However, if that solution does not solve the problem,
perform the other solutions in the order they appear until the
problem is solved.

Symptom Solution

Missing colors. Color printing is not selected in your software. Check your software

application's manual for how to select color.

The black print cartridge is installed in the printer. Remove the black
print cartridge and install the color print cartridge. Store the black print
cartridge in the print cartridge storage container.

Grayscale printing is selected in the Print dialog box. Turn off the Print
in Grayscale setting.

The print cartridge is drying out or clogging. Print a self-test as described
on page 57. If this does not clear the ink nozzles, clean the print
cartridge as described on page 58.

The color print cartridge has run out of one or more inks. Install a new
color print cartridge.

Your computer does not support color printing. Print from a color-
capable computer.

USING THE HP COLOR KIT

Symptom

Printed colors
don't match
screen colors.

Colors appear
washed out.

When using the
color print
cartridge, vertical
lines of color are
jagged.

Composite black
is mixing with the
colors along the
print boundaries.

Solution

The print settings are inappropriate. Check your software application's
manual for information on selecting colors. Make sure the appropriate
settings are made in the Options dialog box (of the Page Setup or Print
dialog boxes).

The color print cartridge has run out of one or more inks. Install a new
color print cartridge.

The paper is inappropriate. Try another type of paper. See Section 6. For
high-quality color printing results, use HP Premium Glossy Paper.

The print cartridge is drying out or clogging. Print a self-test as described
on page 57. If this does not clear the ink nozzles, clean the print
cartridge as described on page 58.

The paper is inappropriate. Try another type of paper. See Section 6. For
high-quality color printing results, use HP Premium Glossy Paper.

The intensity setting is set too low. Increase the Intensity setting in the
Options dialog box (of the Page Setup or Print dialog boxes).

The color print cartridge needs to be aligned. Click the Service button to
open the Service dialog box from the Page Setup dialog box. Choose
Start next to Align Print Cartridge. Click Align and follow the on-
screen instructions.

The transparency was moved or placed in a protective sleeve while still
wet. Allow 1 to 15 minutes for the ink to dry before moving it or placing
it in a protective sleeve.

The print settings are inappropriate. See your software application's
manual for the correct print settings. Try printing in Best mode.

The paper is inappropriate. Try another type of paper. See Section 6.

The color print cartridge is misaligned. Click the Service button to open
the Service dialog box from the Page Setup dialog box. Choose Start
next to Align Print Cartridge. Click Align and follow the on-screen
instructions.

1&S 1

SECTION SEVEN

Symptom

Black and white
output instead of
color.

Solution

Grayscale printing is selected in the Print dialog box. Turn off the Print
in Grayscale setting.

Color printing is not selected in your software. Check your software
application's manual for how to select color.

The color settings are inappropriate. Adjust the color settings in the
software.

Your computer does not support color printing. Print from a color-
capable computer.

INDEX

A4/A5/A6 paper sizes 73
access door

See top cover
accessories 2, 77, 79
adding media 42
adhesive labels

See labels
advance/eject errors 52-55
AppleTalk

choosing printer 17

connecting to 7

connector kit 7

ordering 79
ATM fonts 19

B5-JIS paper sizes 73
back-to-front printing 21
background printing 16, 21, 22

problems 55
Balloon Help 23
Best print mode 73
black (composite) 82
black printing

print speed 73

resolution 73
blank paper ejected 50, 63
blinking lights 5,50,51,53
bold fonts 73
bond paper 27
buffer size 74
buttons