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Customer Telephone Support 



No* 



To resolve problems with your printer use the suggestions 
provided in the If You Have a Printing Problem section in this 
user's guide. 

From a touch tone phone, you can reach our automated, 24- 
hour fax retrieval service that allows you to request information 
on HP Products by calling: 

HP FIRST Fax (800) 333-1917 

To reach 24-hour access to pre-recorded messages for common 
printer problems, call: 

HP Audio Tips (800) 333-1917 

If you continue to have problems call the HP Customer Support 
Center to speak with someone for technical assistance or for 
repair information. This service is free during the hardware 
warranty of your printer; however, you are charged a toll for the 
phone call. If your printer is out of warranty, see the If You Have 
a Printing Problem section of this user's guide. 

HP Customer Support Center (208) 323-2551 

(Monday, Tuesday, Thursday, and Friday 7 am to 6 pm [MST]) 
(Wednesday 7 am to 4 pm [MST]; Saturday 9 am to 3 pm [MST]) 



Place any telephone call to the HP Customer Support Center from a telephone 
located near your printer and computer. This helps your support representative 
quickly diagnose any printer problems. 



Before calling, fill in the following information so that you will 
have it ready to help your Customer Support Center 
representative: 

What is the serial number of your 

printer? (The serial number label is on the 

back of the printer.) 



What model of printer do you have? HP DeskWriter 600 

What is the model of your Macintosh 

computer? 



What is the version of software you 
are using, and what driver have you 
selected in the Chooser? 



Eel 



HEWLETT* 
PACKARD 



HP DeskWriter 600 Printer 

USER'SGUIDE 



Manual Part Number 
C2185-90200 



ACKNOWLEDGEMENTS 



Apple, the Apple logo, AppleTalk, ImageWriter, LaserWriter, and Macintosh are registered 
trademarks of Apple Computer, Inc. 

Apple Desktop Bus, TrueType, Finder, LocalTalk, MultiFinder, and QuickDraw are trademarks of 
Apple Computer, Inc. 

Adobe and Adobe Type Manager are trademarks of Adobe Systems Incorporated. 

Monotype® is a U.S. registered trademark of The Monotype Typography Ltd. 

Times® is under license from The Monotype Typography Ltd. 

Milestones™ is a trademark of The Monotype Corporation. 

Lucida® is a U.S. registered trademark of Bigelow & Holmes Inc. 

PL is a trademark of Photoletting Inc. 

Graphite is a trademark of David Siegel. 

ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery Medium Italic and ITC Zapf Dingbats are 
under license from and registered trademarks of International Typeface Corporation. 

Scalable type outlines are licensed from Agfa Division of Miles Inc. 

Helvetica™ is a trademark of Linotype-Hell AG and/or its subsidiaries. 

Apple Computer, Inc. makes no warranties, either express or implied, regarding the enclosed 
computer software package, its merchantability or its fitness for any particular purpose. The 
exclusion of implied warranties is not permitted by some states. The above exclusion may not apply 
to you. This warranty provides you with specific legal rights. There may be other rights that you may 
have which vary from state to state. 

Apple software shall not be copied onto another diskette (except for archival purposes) or into 
memory unless as part of the execution of HP DeskWriter 600 printer installation software. When the 
HP DeskWriter 600 printer installation software has completed execution, Apple software shall not be 
used by any other program. 

The HP DeskWriter 600 printer driver was developed by Hewlett-Packard Company using the 

Palomar Imaging Kernel developed by Palomar Software, Inc. The HP Background Startup, 

HP Background, and HP PrintMonitor are copyrighted programs of Palomar Software, Inc. They are 

licensed to Hewlett-Packard Company to distribute for use in combination with the 

HP DeskWriter 600 printer. 

n?J.!£. e .......... ............ . ..................... ............ ..................... , ............ ........ ....... 

The information contained in this document is subject to change without notice. 



Hewlett-Packard makes no warranty of any kind with regard to this material, including, but 
not limited to, the implied warranties of merchantability and fitness for a particular purpose. 

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential 
damages in connection with the furnishing, performance, or use of this material. 

No part of this document may be photocopied, reproduced, or translated to another language without 
the prior written consent of Hewlett-Packard Company. 

P.R. , .K.T. l . l M.9..!l l . , .?.I9J?y. 

Edition 1, March 1995 

© Copyright 1995 by Hewlett-Packard Company 



TABLE OF CONTENTS 




SECTION 1 



FIRST TIME SETUP 

Unpacking Your Printer 2 

Identifying the Parts of Your Printer 4 

What the Buttons and Lights Do 5 

Connecting the Printer Cable 6 

Connecting the Power Module 8 

Loading Standard Size Paper 9 

Installing the Print Cartridge 11 

Verifying the Printer is Working 13 

Installing the Printer Software 14 




SECTION 2 




USING THE PRINTER SOFTWARE 

The Software Provided for Your Printer 19 

Printing Features 20 

Other Printing Options 21 

Using the HP PrintMonitor 22 

*•**" Using the Online Help 23 

Updating the Printer Software 23 

SECTION 3 

USING PAPER, CARDS, ENVELOPES, 
_ LABELS, AND TRANSPARENCIES 

Determining the Print Side of Paper 25 

Guidelines for Using Paper 26 



m^ 



<# 



_^P Selecting and Storing Paper, Envelopes 



--.:* 




:: '%Kv, SECTION 4 



J* 



Cards, Labels, and Transparencies 27 

Using Standard Size Paper 29 

Using Index Cards and Postcards 31 

Using Envelopes 33 

Using Avery Paper Labels 37 

Tip: Using Non-Standard Size Paper 39 

Adding Paper, Envelopes, Cards, or 

Transparencies 42 

Removing Paper, Envelopes, Cards, or 
Transparencies 42 



USING PRINT CARTRIDGES 

Storing and Using Print Cartridges 43 

Removing the Print Cartridge 44 

Cleaning the Print Cartridge 45 



in 





TABLE OF CONTENTS 



SECTION 5 

1 IF YOU HAVE A PRINTING PROBLEM 

How You Can Find the Solution 47 

If Nothing Prints 48 

If Paper, Envelopes, Cards, Labels, or Transparencies 

1 Don't Pass Through the Printer 52 

■ If You Get a Message at the Computer 55 

Printing the Self-Test Pattern 57 

If Print Quality is Poor 58 

If Margins are Printed Wrong 60 

If Text or Pictures are Printed Wrong 63 

Contacting Customer Support 65 

SECTION 6 

REFERENCE, SPECIFICATIONS, AND 
ORDERING INFORMATION 

Maintaining Your Printer 67 

Increasing Printer Performance 68 

Ink Drying Times 70 

The Printable Area 71 

Specifications 73 

Regulatory Notices 75 

Available Supplies and Accessories 77 

Ordering Information 79 

SECTION 7 



USING THE HP COLOR KIT 

How to Print in Color 81 

How to Resume Printing in Black 81 

About Composite Black 82 

About ColorSmart 82 

Using Grayscale for Draft Copies 82 

Storing the Unused Print Cartridge 83 

If Colors are Printed Wrong 84 



SECTION 8 



INDEX 87 



IV 




ECTION ONE 



m 




FIRST TIME SETUP 



m* 



(m 



^ 



Congratulations on the purchase of your new HP DeskWriter 
600 printer! 

First Time Setup includes all the information you need to get 
your printer set up and ready to print. Setting up your 
HP DeskWriter 600 printer includes the following steps: 

D Unpacking your printer 

□ Connecting your printer to your computer 

□ Loading paper in your printer 

□ Installing a print cartridge 

[] Verifying the printer is working 

□ Installing the printer software 

The remainder of this User's Guide includes important 
information on using and maintaining your HP DeskWriter 600 
printer. 




SECTION ONE 



Unpacking Your Printer 



1. Unpack the accessories, packing material, and printer from the 
carton. Set the printer on a flat, stable surface. 

2. Make sure the following items were shipped with your printer. If 
any of these items are missing or damaged, contact the dealer 
from whom you purchased your printer. 



Printer 



Power Module 



User's Guide 



Printer Software 

Black 

Print Cartridge 




Save the carton and packing material so you can use it to move 
or ship your printer later. 



FIRST TIME SETUP 




3. Remove the packing tape securing the left side of the top cover, 
securing both sides of the OUT tray packing material, and 
securing the paper length adjuster to the printer. 

4. Remove the packing material. 



Packing Material 




5. Open the top cover and remove the tape securing the packing 
material inside the printer. 



Tape and 
Packing Material 




6. Lift the packing material up and out of the printer. 




SECTION ONE 



Identifying the Parts of Your Printer 



Top Cover 

Resume [^Button 
and Light 

Power (^Button 
and Light 



Print Cartridge 
Cradle 



Card Guide 



Paper Width 
Adjuster 



OUT Tray 

IN Tray 

Single Envelope 
Slot 




^K^ 



Paper Length 
Adjuster 



FIRST TIME SETUP 




What the Buttons and Lights Do 



The resume Q and power (J) buttons and lights are on the front 
of the printer. In general, the lights indicate when the printer is 
operating correctly and when it needs attention from you; the 
buttons are used to control the printer. 



Resume Lj] Light 
and Button 



Power O Light 
and Button 



QO 




This table summarizes what the lights indicate: 



When the Lights are.., 



(J) Turned off and M Turned off 
(J) Steadily lit and M Turned off 



Q Steadily lit and Q Blinking 



(|) Blinking and M Turned off 

(J) Blinking and M Blinking 
(|) Steadily lit and |7| Steadily lit 



You Need to... 



Press the power button to turn on the printer. 

Send a document to the printer. The printer is in the ready-to- 
print state. 

If you just installed a print cartridge, make sure the print 
cartridge is securely snapped into the printer with the arrow 
aligned with the dot on the top of the print cartridge cradle. 

Close the top cover of the printer if it is open. 

Check the IN tray to be sure it contains paper and that the 
paper is correctly loaded in the tray. 

Press the resume button to clear the error condition. Then 
check your computer screen for any reported error message 
and corrective action instructions. 

No action required. This indicates that either the computer is 
sending a document to the printer or that the printer is 
currently busy printing a document. 

Press the power button to turn off the printer. At the computer, 
cancel any documents awaiting printing. Then press the power 
button again to turn the printer back on. If the lights continue 
to blink alternately, see the troubleshooting information in 
Section 5 of this User's Guide. 

See the troubleshooting information in Section 5 of this User's 
Guide. 




SECTION ONE 



Connecting the Printer Cable 



A shielded network connector kit or a shielded serial printer 
cable are not supplied with your printer, allowing you to 
purchase the kit or cable of your choice. If you use PhoneNET 
connectors in your network, you'll need to purchase an 
AppleTalk Connector kit; if you use LocalTalk connectors in 
your network, you'll need to purchase an Apple LocalTalk 
Locking Connector kit. If you connect your printer directly to 
your Macintosh computer, you'll need to purchase a serial 
printer cable. See your local computer dealer or Available 
Supplies and Accessories on page 77 for details. 

1 . Position the printer with the back toward you. 

2. Perform the steps in either the procedure Connecting 
Directly to a Macintosh Computer (below) or in the 
procedure Connecting to an AppleTalk Network (on 

page 7). 




Connecting Directly to a Macintosh Computer 

1 . Connect one end of the serial printer cable firmly to the printer's 
interface port. 



Printer's Interface 
Port 




NOTE 



A serial printer cable resembles a "switch box" extension cable; however, do not 
use a switch box extension cable because it will not work properly. 



jgt <^* 2. Connect the other end of the printer cable to either the modem 
port or printer port (whichever is available) on the back of the 
computer. 



FIRST TIME SETUP 





Connecting to an AppleTalk Network 

Use the following steps to connect your printer to the computer 
using an AppleTalk network. (If your computer is already 
connected to a network, refer to the documentation provided 
with your network for appropriate connection procedures.) 

Connect a connector box firmly to the printer's interface port. 



Printer's Interface 
Port 




s 



Connect a second connector box to the printer port on the 
back of the computer. Do not connect to the modem (phone) 
port. 

Connect the two connector boxes with a network interface 
cable. You may use either connector on the connector box. 

If necessary, terminate the AppleTalk network as described in 
the documentation provided with the connector boxes. 




SECTION ONE 



Connecting the Power Module 



Be sure the electrical outlet you intend to use to power your 
printer is located near the equipment and is easily accessible. 

1 . Plug the power module connector firmly into the printer's power 
socket 



Power Socket on 
Back of Printer 




1. Plug the other end of the power module cord into an electrical 
outlet. 



NOTE 



Place the power module at least 1 inch (approximately 3 cm) away from your 
computer, disk drive, or hard disk to avoid magnetic interference. 



FIRST TIME SETUP 




Loading Standard Size Paper 



The HP DeskWriter 600 printer prints on plain, premium, and 
glossy paper; envelopes; cards; transparencies; and Avery paper 
labels. Most bond paper yields good results. Use this procedure 
to load standard size paper into the printer. See Section 3 for 
more information on using paper, envelopes, cards, 
transparencies, and Avery paper labels. 

1 . Slide the paper width adjuster to its leftmost position. 

2. Pull out the paper length adjuster. 



Paper Width 
Adjuster 



Paper Length 
Adjuster 




3. Remove up to a % inch (approximately 1 cm) stack of paper 
from the packaging. Fan the edges of the paper stack to 
separate the pages. Then tap the short edge of the stack on a 
flat surface to even the stack. 





SECTION ONE 



4. Insert the paper evenly into the IN tray, print side down, until it 
stops. (For plain paper, the print side is identified by a word or 
symbol on the paper's packaging. See Determining the Print 
Side of Paper on page 25 for more details.) Align the right edge 
of the stack with the right edge of the IN tray. 




5. Push the paper length adjuster in toward the paper until it 
stops. 



Paper Length 
Adjuster 




Make sure the paper does not bend in the IN tray. 



10 



FIRST TIME SETUP 




Installing the Print Cartridge 



1 . Turn on the computer, then turn on the printer by pressing and 
releasing the power Q button. 

The very first time you turn on the printer, the printer 
performs a startup procedure. 

1. Open the top cover of the printer. In a few moments the empty 
print cartridge cradle automatically moves to the center of the 
printer and the resume [7] light flashes. 



Top Cover 




3. Open the print cartridge packaging. Grasp the print cartridge by 
the top and remove the cartridge from the package. 



NOTE 



Be careful not to touch the ink nozzles or the copper contacts. 



4. Remove both pieces of tape covering the ink nozzles and the 
vent hole on the print cartridge. 



Tape 




11 




SECTION ONE 



5. Drop the print cartridge into the cradle, making sure that the 
print cartridge is in front of the movable cartridge guide. Align 
the arrow on the cartridge top with the dot on top of the cradle. 



Movable Cartridge 
Guide 



Print Cartridge 




6. Push the arrow toward the dot until the cartridge snaps into 
place. (Rocking of the cradle is normal.) When using the black 
print cartridge, be sure that the movable cartridge guide is 
behind the print cartridge. 



Print Cartridge 




7. Close the printer's top cover. The print cradle returns to its 
"home" position on the right side of the printer and the 
resume Q light turns off. 



NOTE 



If the resume \7\ light continues to blink and if the cradle does not move back to 
the right side ot the printer, remove and reinstall the print cartridge. Make sure the 
print cartridge is pressed down into the cradle before you snap it forward into 
position. Also be sure the cartridge guide is behind the black print cartridge. 



FOR COLOR KIT USERS 



A color kit is available for use with your HP DeskWriter 600 printer. See 
Using the HP Color Kit on page 81 for more information. 



12 



FIRST TIME SETUP 




Verifying the Printer is Working 



Before installing the printer software, make sure your printer is 
set up and working properly by performing a printer self-test. 

1 . To print a one-page self-test pattern, with the computer turned 
on and printer's power O light lit, press and hold down the 
resume M button for a few seconds. 

2. When the printer begins to print, release the resume [7| button. 



HP DeskWriter 600 


[abcL __, 




to^utlrw.M 


il-~ 


!::_. 


""""«-' 



NOTE 



The self-test pattern may vary slightly from the example shown. If you cannot print 
a self-test pattern, see the troubleshooting information in Section 5. 

To fully use all the features of your HP DeskWriter 600 printer, 
install the printer software supplied with the printer by 
following the instructions given next. 



13 




SECTION ONE 



Installing the Printer Software 



Unless you install the software supplied with your printer, you 
will not be able to print to your new HP DeskWriter 600 printer. 
For more information about the software provided with your 
printer, see Section 2. 

System Requirements 

To install your HP DeskWriter Series printer software, you need: 

A computer with a 68020 (or faster) processor with a hard disk 
drive with at least 7.5 MB of free disk space (1.5 MB for the 
printer drivers and 6.0 MB for the fonts). If you have less than 
7.5 MB of free disk space, your software may not install 
properly. 

Macintosh system software version 7 or later. 

At least 4 MB of system memory. 



NOTE 



The standard printer software supplied with the HP DeskWriter 600 printer is 
QuickDraw compatible, but not compatible with QuickDraw GX. However, in 
some countries, HP provides additional printer software for use with QuickDraw 
GX. Check the software diskettes shipped with your printer to see if the Quick- 
Draw GX printer software is provided. If the QuickDraw GX printer software is not 
provided with your printer, see the information card enclosed with your printer for 
instructions on how to obtain printer software for use with QuickDraw GX. 

Before you install the printer software: 

1. Make a copy of the Installation Disks. Use the copy for 
installation and keep the original disks in a safe place. 

2. Turn off any virus protection applications. 

3. Quit any open applications. 



NOTE 



If the printer software is damaged or missing from the package, contact your 
authorized Hewlett-Packard dealer as described under Contacting Customer 
Support on page 65. 



14 



FIRST TIME SETUP 



Installing the printer software: 

The driver installer provides two options: Easy Install and 
Customize. Use the Easy Install option to install all of the 
printer software in the correct locations on your hard disk. Use 
the Customize option to install only selected portions of the 
printer software as described in the ReadMe file on the Driver 
Installation disk. 

1 . Make sure your computer is turned on. 

2. Insert the Driver Installation disk and double-click the Installer 
icon. 

3. Follow the instructions on the screen. 




NOTE 



If the Installer finds a file that has the same name as one it is installing, it replaces 
that file with the most current version. 



4. Optionally, perform the steps in the procedure Installing the 
TrueType fonts (given below) if you want to use the TrueType 
fonts in your printed documents. 

5. You must select your printer in the Chooser as described in the 
procedure Choosing Your Printer (on page 16) before you 
can start printing. 

Installing the TrueType fonts: 

Perform this optional procedure only if you want to use the 
TrueType fonts provided with your printer in your printed 
documents. To install all of the TrueType fonts in the correct 
locations on your hard disk: 

1 . Insert the Fonts Installation disk and double-click the Installer 
icon. 

2. Follow the instructions on the screen. 



NOTE 



If you need more detailed instructions for installing fonts on your system, see the 
ReadMe file on the Fonts Installation disk. 



15 




SECTION ONE 



Setting the Disk Cache 

To enhance the performance of your printer, you need to set the 
disk cache of the computer. 

1. From the Finder's Control Panels, double-click to open the 
Memory control panel. 

1. Set the size of the Disk Cache to at least 256K by clicking on the 
up-arrow of the Disk Size box. 

3. Close the Memory control panel by clicking on the close box in 
the upper left corner. 



Choosing your printer: 

Use the Chooser to select the printer driver, printer, and port. 



Cb 



Q, 



Printer 



Modem 



When your printer is connected directly to your 
computer with a serial printer cable, follow these steps to 
choose a printer: 

1. Select the Chooser from the Apple menu. 

2. Select the DW 600 Series icon (on the left side of the Chooser). 

3. Then select either the printer or modem port on the right side of 
the Chooser. If you select the printer port and if your computer 
is also connected to an EtherTalk network, make AppleTalk 
inactive by clicking the Inactive button. 

The driver automatically selects the model of printer you are 
using. However, to verify that the correct printer has been 
selected, click the Setup button and check that 
DeskWriter 600 is highlighted in the pop-up menu. 

4. If you want to print in background mode, select Background 
Printing by clicking the On button. 



NOTE 



If the Background Printing buttons are grayed out, background printing is unavail- 
able. See If You Get a Message at the Computer on page 55. 



5. Close the Chooser by clicking the close box in the upper left 
corner. You are alerted that you have changed printers. 



16 



FIRST TIME SETUP 



When your printer is connected to an AppleTalk network, 

follow these steps to choose a printer: 

1. Select the Chooser from the Apple menu. 

1. Make AppleTalk active by clicking the Active button. 

3. Select Restart from the Finder's Special menu to activate 
AppleTalk. Then reselect the Chooser from the Apple menu. 

4. Select the DW 600 Series (AT) icon (on the left of the Chooser). 

5. If you are on a large network, select your AppleTalk zone from 
the window in the lower left corner. 

6. Select your printer from the window on the right. 

The driver automatically selects the model of printer you are 
using. However, to verify that the correct printer has been 
selected, click the Setup button and check that 
DeskWriter 600 is highlighted in the pop-up menu. 

7. If you want to print in background mode, select Background 
Printing by clicking the On button. 





NOTE 



If the Background Printing buttons are grayed out, background printing is unavail- 
able. See If You Get a Message at the Computer on page 55. 



8. Close the Chooser by clicking the close box in the upper left 
corner. You are alerted that you have changed printers. 



17 





SECTION ONE 



Naming Your Printer 

If your DeskWriter Series printer is connected to an AppleTalk 
network that has multiple HP DeskWriter series printers 
connected to it, you may want to name your printer to 
distinguish it from other printers listed in the Chooser. This 
ensures that you can select the desired printer on the network. 

Before you name your printer, make sure the printer is turned 
on and connected to the network. Then follow these steps: 

1. Select the Chooser from the Apple menu. 

2. Select the DW 600 Series (AT) icon (on the left of the Chooser). 

3. If you are on a large network, select your AppleTalk zone from 
the window in the lower left corner. 

4. Select your printer from the window on the right, then click 
Setup. (By default, the unnamed printer is named 
DeskWriter 600 in the list of printers.) 

5. Type in a new name for your printer. Click Rename, then click 
OK. 

6. Close the Chooser by clicking the close box in the upper left 
corner. You are alerted that you have changed printers. 



18 




SECTION TWO 



USING THE PRINTER 
SOFTWARE 



The Software Provided for Your Printer 



The features provided with your printer software include: 

Laser-quality text and graphics printing in portrait and 
landscape orientations 

A printer driver for the HP DeskWriter 600 printer 

TrueType and Adobe Type Manager scalable typeface support 

Many TrueType fonts 

ColorSmart technology 



19 



SECTION TWO 



.m 



Printing Features 



After installing the printer software and choosing the 

HP DeskWriter 600 printer as described in Section 1, you are 

ready to start printing from your software applications. 

You select general print settings, such as the paper size and 
type, the page orientation, and so forth, from within the 
software application by choosing Page Setup from the File 
menu to display the Page Setup dialog box. 

You select specific print settings, such as intensity, halftoning 
patterns, and color matching, from within the software 
application by choosing Options from either the Page Setup or 
the Print dialog box to display the Options dialog box. Typically, 
you will want to leave these Options settings at Auto, allowing 
ColorSmart to provide the best printing of your files. 

You can print documents in either of the following two ways: 

• From within a software application — Choose Print from 
the File menu. 

• From the Finder — Select the document(s) you want to print 
by clicking on the document icon(s) and choosing Print from the 
File menu. 

You can select multiple documents for printing in succession. 
These documents need not have the same specifications nor do 
they need to have been created with the same software 
application. The printing specifications for each document are 
used when that document is printed. However, the printer does 
not notify you if the documents require different sizes or types 
of paper. 



20 



USING THE PRINTER SOFTWARE 



Other Printing Options 



Printing in the Background 

Background Printing allows you to work on other documents 
while printing. When Background Printing is on, the information 
needed to print the document is saved in the PrintMonitor 
Documents folder, a temporary folder in the System Folder on 
your hard disk. This copy of the document is then sent to the 
printer. Because processing a document to disk takes 
significantly less time than printing a document, you regain 
control of your computer sooner. However, the actual printing of 
the document is slower. 

If you send several documents to the printer, the spooled copies 
are placed in the PrintMonitor Documents folder. Each 
document is printed in the order in which it was received. 

To use Background Printing, select the Chooser from the Apple 
menu, select the DeskWriter 600 printer, and click the On 
button under Background Printing. 



Printing Back to Front 

Click the Print Back to Front box in the Print dialog box to print 
your document in reverse order so that the document is in the 
correct order in the printer's OUT tray when printing is 
complete. 

If your software application offers the option of printing back to 
front and you select both back to front options, the document 
prints from front to back. 



Previewing a Document 

Click the Preview button in the Print dialog box to see how your 
document will be positioned on the page when printed. 



21 



SECTION TWO 



.m 



Using the HP PrintMonitor 



You can use the HP PrintMonitor during Background Printing to: 

• See which file is currently printing 

• View and re-arrange the order of files waiting to be printed 

• Cancel a file from printing 

• Remove a file from the print queue 

• Establish preferences for the level of notification used when the 
printer needs attention 

However, you cannot directly print a file from the 

HP PrintMonitor. The HP PrintMonitor prints in the background 

until the PrintMonitor Documents folder is empty. 

To open the HP PrintMonitor during Background 
Printing, select HP PrintMonitor from the Application menu in 
the upper-right corner of the menu bar. 

To open the HP PrintMonitor when the printer is 
inactive, double-click on the HP PrintMonitor icon in the 
Extensions folder. 



NOTE 



By default, the HP PrintMonitor is not displayed during printing. To automatically 
display the HP PrintMonitor during printing, change the setting in the Preferences 
dialog box. 



To change your preferences settings for the 
HP PrintMonitor: Once the HP PrintMonitor is displayed, 
choose Preferences from the File menu. Make the desired 
changes in the Preferences dialog box. 



22 



USING THE PRINTER SOFTWARE 



Using the Online Help 



The HP DeskWriter Series printer software offers online Balloon 
help. Use the Balloon Help to get information about options in 
the dialog boxes. 

Choose Show Balloons from the Help menu in the upper right 
corner of the menu bar. If Show Balloons is not an option in the 
menu, Balloon Help is already on. Balloon Help provides pop-up 
help when you move the mouse cursor over certain parts of the 
screen. To turn off Balloon Help, choose Hide Balloons from the 
Help menu. 

Using the ReadMe Files 

There are two ReadMe files that came with your printer 
software: one on the Driver Installation disk, and one on the 
Fonts Installation disk. See these files to get late breaking 
information on your printer software and for more detailed 
information that is not included in this booklet. These files can 
be printed. 



Updating the Printer Software 



HP periodically provides updates of the printer software. These 
updates may include enhancements that improve the 
performance of your printer. See Contacting Customer 
Support on page 65 for detailed instructions on obtaining 
updated printer software. 



23 



SECTION THREE 




USING PAPER, 

CARDS, ENVELOPES, 

LABELS, AND 

TRANSPARENCIES 



Determining the Print Side of Paper 



Be sure to insert all paper, transparencies, cards, Avery paper 
labels, and envelopes print side down into the IN tray of the 
printer. For plain paper, the print side is identified by a symbol 
or word on the packaging. 

• For letterhead paper, load the letterhead side down and 
forward. 

• For HP Premium Transparency Film, load the rough side down 
with the adhesive strip forward. 

• For HP Premium InkJet Paper, load the print side down with 
the corner arrow pointed forward. 

• For HP Premium Glossy Paper, load the glossy side down. 

• For Avery Paper Labels, load the label side down. 



Letterhead Paper 

HP Premium 
Transparency Film 

HP Premium 
InkJet Paper 

Avery Paper 
Labels 




NOTE 



Be sure the settings in the software match the type of paper loaded in your printer. 



25 






SECTION THREE 



Guidelines for Using Paper 



To obtain the best print quality and to avoid getting paper 
jammed in the paper feed rollers of the printer, always use 
paper, envelopes, index cards, postcards, Avery paper labels, 
and transparency films that conform in weight, type, and size 
with those listed in the Specifications on page 73. 

Load only one type of paper, envelope, or transparency at a time 
in the IN tray, making sure the right edge of the stack is aligned 
with the right edge of the IN tray. 

When using index cards or postcards, make sure the right edge 
of the card stack is aligned with the left side of the raised card 
guide. 

Never load more than '/ s inch (1 cm) of paper or transparencies, 
% inch (V 2 cm) of cards or Avery paper labels, or 20 envelopes 
into the IN tray at one time. 

Always load index cards and postcards where the paper is 
longer than wide when placed in the IN tray. 

When using the single envelope slot, always lower the card 
guide in the IN tray, be sure that paper is loaded in the IN tray, 
and be sure to push the envelope all the way into the slot. 

Only use Avery paper labels that are specifically designed for 
use with HP InkJet printers. Do not use plastic or clear labels. 

Always use software settings that match the type and size of the 
paper, envelopes, transparencies, or cards in the printer. 

Some types of paper, such as transparencies, glossy paper, and 
coated cards, need longer drying times. The printer software 
automatically provides the appropriate drying time for each 
printed page based on the paper type, print quality, and inks 
printed. 



2(5 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Selecting and Storing Paper, Envelopes, 
Cards, Labels, and Transparencies 



NOTE 



Always use paper, envelopes, index cards, post cards, and other paper stock that 
conforms in weight, type, and size with that listed in the Specifications on page 
73. 

Selecting Paper 

The HP DeskWriter 600 printer prints on plain paper, 

HP Premium Glossy Paper, HP Premium InkJet Paper, and 

HP Premium Transparency Film. Most bond paper yields 

excellent printing results and is appropriate for your letterhead 

stationery. 

Use these guidelines to select paper: 

• Most papers have a side conditioned for printing and a side not 
conditioned for printing. Before you purchase large quantities of 
a paper, print on both sides of a few sheets of the paper to 
determine if it produces acceptable quality printing on its 
"print" side. 

• Be sure that your paper does not have tears, dust, wrinkles, or 
curled or bent edges. 

• Only load one type, size, and weight of paper in the printer at 
one time. 

• For color printing, most bond paper produces good results. 
However, choose HP Premium InkJet Paper or HP Premium 
Glossy Paper to produce intense, high quality color results. 

Selecting Envelopes 

• Print on a few envelopes before you purchase large quantities. 

• Use high-quality envelopes that are thin and sharply creased. 

• Do not use envelopes with thick or crooked edges, or envelopes 
that are damaged, curled, wrinkled, or irregularly shaped. 

• Do not use envelopes that are shiny or embossed, or envelopes 
with clasps or windows. 



27 






SECTION THREE 



Selecting Transparencies, Labels, and Other Paper 

• To achieve best color print quality, use only the recommended 
HP Premium Transparency film for printing transparency slides. 
This transparency film was designed specifically for use with 
your printer. 

• Only use Avery paper labels that are specifically designed for 
use with HP InkJet printers. 

• Do not use plastic or clear labels. The ink formulated for use 
with this printer does not dry when used with plastic or clear 
labels. 

• Do not use paper or Avery paper labels that are damaged, 
folded, curled, or wrinkled. 

• Do not use Avery paper labels that are over two years old. 

• Do not print on partially used sheets of Avery paper labels. 

• Do not use paper with cutouts or perforations, except HP 
approved Avery paper labels. 

• Do not use multiple-part forms. 

• Do not use paper that is heavily textured or embossed. 

Storing Paper, Envelopes, Cards, Labels, and 
Transparencies 

Store your paper in its packaging until you use it. Protect the 
paper from temperature and humidity extremes by wrapping it 
tightly in plastic. 

Always store Avery paper labels flat in the original package to 
avoid wrinkling or bending. 



28 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Using Standard Size Paper 



Use this procedure to print on standard size paper or 
transparencies with your HP DeskWriter 600 printer. Paper and 
transparency sizes that are considered standard are: 
U.S. Letter (8.5 x 11 inches) and U.S. Legal (8.5 x 14 inches). 

1 . Slide the paper width adjuster to its leftmost position. 

2. Pull out the paper length adjuster. 



Paper Width 
Adjuster 



Paper Length 
Adjuster 




NOTE 



Make sure the card guide (used when printing on index cards and postcards) is in 
the down position. (See the drawing on page 31 in the procedure Using Index 
Cards and Postcards for the location of the card guide.) 

3. Remove up to a J /.> inch (approximately 1 cm) stack of paper 
from the packaging. Fan the edges of the paper stack to 
separate the pages. Then tap the short edge of the stack on a 
flat surface to even the stack. 




29 



■^ 



SECTION THREE 



#• 



4. Insert the paper evenly into the IN tray, print side down, until it 
stops. Align the right edge of the stack with the right edge of the 
IN tray. 




5. Push the paper length adjuster in toward the paper until it 
stops. 



Paper Length 
Adjuster 




Make sure the paper does not bend in the IN tray. 

6. Set the software to print on the size and type of paper now in 
the printer. 



30 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Using Index Cards and Postcards 



Use this procedure to print on index cards or postcards with 
your HP DeskWriter 600 printer. Make sure the index cards or 
postcards that you use with your printer conform in size and 
weight to those listed in the Specifications on page 73. 

1 . Remove the OUT tray. 



OUT Tray 




2. Raise the card guide. 



Card Guide 




3. Remove up to a % inch Q/ s cm) stack of cards from their 

packaging and tap the short edge of the stack on a flat surface to 
even the stack. 



31 



V" 



SECTION THREE 



#• 



4. Insert the cards into the IN tray. Align the right edge of the card 
stack with the card guide. 



Card Stack 




5. Slide the paper width adjuster to the right until it aligns with the 
left edge of the card stack. 

6. Press the inside of the paper length adjuster handle to release 
and lower it. 



Paper Width 
Adjuster 



Paper Length 
Adjuster Handle 




■)2 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



7. Push the paper length adjuster in toward the card stack until it 
stops. 



Paper Length \ ' 

Adjuster with \ 

Handle Released 




8. Replace the OUT tray. If you encounter difficulty replacing the 
OUT tray, lift the top cover, wait a few moments for the print 
cartridge cradle to move to its center position, replace the OUT 
tray, then lower the top cover. 

Make sure the cards do not bend in the IN tray. 

9. Set the software to print on the size and type of cards now in the 
printer. 



Using Envelopes 



The HP DeskWriter 600 printer allows you to load up to 20 
envelopes at a time in the IN tray or to feed a single envelope 
through the printer (without first removing the paper from the 
IN tray) by using the single envelope slot. 



NOTE 



Using loosely creased or thick envelopes reduces the capacity of the IN tray. 
Because of these variations in envelope styles, the IN tray might accommodate 
less than 20 envelopes. 

Always use envelopes that conform in weight, type, and size 
with those listed in the Specifications on page 73. 



NOTE 



For more information about using envelopes, see the ReadMe file. 



:]:) 



V" 



SECTION THREE 



#• 



Using the Single Envelope Slot 

The single envelope slot allows you to print on either a No. 10 or 
a DL size envelope. Other envelope sizes are not supported with 
the single envelope slot. 



NOTE 



Do not remove the paper from the IN tray, and be sure the card guide is in the 
down position, before using the single envelope slot. 

1. Remove a No. 10 or a DL size envelope from its packaging. 

2. Slide the envelope evenly into the single envelope slot, address 
side down (flap side up). 




3. Make sure the creased flap edge of the envelope aligns with the 
right side of the single envelope slot. 

4. Slide the envelope through the slot until it stops. 

Make sure the envelope is inserted all the way into the slot and 
that it is not skewed or bent. 

5. Set the software to print on the size and type of envelope now in 
the printer. 

6. Be sure to reset the software for the paper in the IN tray after 
printing on the envelope is completed. 



■U 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Loading Envelopes in the IN Tray 

1 . Slide the paper width adjuster to its leftmost position. 

2. Pull out the paper length adjuster and remove any paper from 
the IN tray. 



Paper Width 
Adjuster 



Paper Length 
Adjuster 




NOTE 



/lake sure the card guide (used when printing on index cards and postcards) is in 
the down position. (See the drawing on page 31 in the procedure Using Index 
Cards and Postcards for the location of the card guide.) 

3. Remove a stack of up to 20 envelopes from their packaging and 
tap the short edge of the envelopes on a flat surface to even the 
stack. 

4. Slide the envelopes evenly into the IN tray, address side down 
(flap side up). 




:J5 






SECTION THREE 



5. Make sure the creased flap edge of the stack aligns with the 
right side of the IN tray. 

6. Slide the paper width adjuster to the right until it aligns with the 
left edge of the envelope stack. 




7. For size Invitation A2 and C6 envelopes, press the inside of 
the paper length adjuster handle to release and lower it. 
Lowering the paper length adjuster handle reduces the capacity 
of the IN tray to no more than 10 envelopes. 

8. For all sizes of envelopes, push the paper length adjuster in 
toward the envelopes until it stops. 



Paper Length 
Adjuster 




Make sure the envelopes do not bend in the IN tray. 

9. Set the software to print on the size and type of envelopes now 
in the printer. 



:}(i 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Using Avery Paper Labels 



Use this procedure to print on sheets of Avery paper labels. 



NOTE 



Before printing on Avery paper labels, make sure that the label package states the 
labels are paper labels designed specifically for use with HP InkJet printers. Also, 
inspect the labels to make sure that they are not sticky, wrinkled, or pulling away 
from their protective backing. Only use full sheets of Avery paper labels. 

1 . Slide the paper width adjuster to its leftmost position. 

2. Pull out the paper length adjuster. 



Paper Width 
Adjuster 



Paper Length 
Adjuster 




NOTE 



Make sure the card guide (used when printing on index cards and postcards) is in 
the down position. (See the drawing on page 31 in the procedure Using Index 
Cards and Postcards for the location of the card guide.) 

3. Remove a stack of up to 25 sheets (U.S. letter or A4 size sheets) 
of Avery paper labels from their packaging. Fan the edges of the 
label stack to separate the pages. 

4. Place the sheets of Avery paper labels, print side down, on top 
of approximately 25 sheets of plain paper. Be sure the combined 
stack of labels and paper does not exceed % inch 
(approximately 'u cm) in height. Tap the short edge of the stack 
on a flat surface to even the stack. 



37 



■^ 



SECTION THREE 



#• 



5. Insert the combined stack of Avery paper labels and paper 
evenly into the IN tray, print side down, until it stops. Align the 
right edge of the stack with the right edge of the IN tray. 




6. Push the paper length adjuster in toward the printer until it 
stops. 



Paper Length 
Adjuster 




If you are using A4 size sheets of Avery paper labels, slide 
the paper width adjuster to the right until it aligns with the left 
edge of the label stack. 

Make sure the sheets do not bend in the IN tray. 

7. Set the software to print on the size, type, and orientation of 
labels now in the printer. Typically, use the Normal print mode 
and a plain paper type when printing on Avery paper labels. 



38 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



Tip: Using Non-Standard Size Paper 



The printer driver provided with the HP DeskWriter 600 printer 
does not provide settings for non-standard paper sizes. Paper 
sizes that are considered non-standard are those with a width 
between 5 and 8.5 inches (127 and 215 mm) and a length 
between 5.83 and 14 inches (148 and 356 mm). 

In general, to use non-standard paper sizes, first set up your 
software application for a page size that is the same as or 
smaller than the paper now in the printer. Then, in Page Setup, 
select the paper size that is one size larger in both directions 
than the paper now in the printer. For more precise control of 
printing on non-standard size papers, use the following steps. 

1 . Slide the paper width adjuster to its leftmost position. 

2. Pull out the paper length adjuster and remove any paper from 
the IN tray. 



Paper Width 
Adjuster 



Paper Length 
Adjuster 




NOTE 



/lake sure the card guide (used when printing on index cards and postcards) is in 
the down position. (See the drawing on page 31 in the procedure Using Index 
Cards and Postcards for the location of the card guide.) 



3. Remove up to a 1 i l inch (1 cm) stack of paper from its package 
and tap the short edge of the stack on a flat surface to even the 
stack. 



39 



■^ 



SECTION THREE 



#• 



Be sure the width of the paper is between 5.0 and 8.5 inches 
(127 and 216 mm) and be sure the length of the paper is 
between 5.83 and 14 inches (148 and 356 mm). 

4. Note the width and length dimensions of the non-standard size 
paper. (These measurements are used later in the procedure to 
determine the correct paper size settings for the non-standard 
size paper) . 



Width (X) 



Length (Y) 



5. Insert the non-standard size paper evenly into the IN tray, print 
side down, until it stops. 

6. Align the right edge of the paper stack with the right side of the 
IN tray. 




7. Slide the paper width adjuster to the right until it aligns with the 
left edge of the paper stack. 



Paper Width 
Adjuster 




Make sure the paper does not bend in the IN tray. 



40 



USING PAPER, CARDS, ENVELOPES, LABELS, AND TRANSPARENCIES 



NOTE 



When the paper is shorter in length than 8 2 / 3 inches (approximately 22 cm), 
release the handle of the paper length adjuster as shown on page 33 before you 
push in the paper length adjuster. Lowering the paper length adjuster handle 
reduces the paper capacity of the IN tray to a maximum stack height of 5 /, 6 inch 
(0.8 cm). 

8. Push the paper length adjuster in toward the paper until it 
stops. 



Paper Length 
Adjuster 




Make sure the paper does not bend in the IN tray. 

9. Determine the sizes of your document's margins. Record them 
using the following identifiers: 

Left (L) = Right (R) = 

Top (T) = Bottom (B) = 

10. In the Page Setup dialog box, select a paper size that is larger in 
both the width (M) and the length (N) than the paper now in 
the printer. 

1 1 . Within your software application, account for the differences by 
setting the printing margins as follows: 

Left = (L) Right = (M - X + R) 

Top = (T) Bottom = (N - Y + B) 



41 



■^ 



SECTION THREE 



#• 



Adding Paper, Envelopes, Cards, or 
Transparencies 



If the printer runs out of paper, envelopes, cards, or 
transparencies while it is printing, the resume [7) light flashes 
and an alert box appears on your computer screen prompting 
you to add in more paper. To add items to the IN tray, remove all 
remaining paper from the IN tray and combine it with a new 
stack of the same paper. Tap the stack on a flat surface to even 
the stack. The stack should not exceed 'A, inch (1 cm) for paper, 
envelopes, or transparencies and should not exceed '/ 4 inch 
Q/ s cm) for cards or Avery paper labels. Push the resume [7| 
button to continue printing. 



Removing Paper, Envelopes, Cards, or 
Transparencies 



1 . Remove the OUT tray. 

2. Remove the paper, envelopes, cards, or transparencies. 

3. Replace the OUT tray. If you encounter difficulty replacing the 
OUT tray, lift the top cover, wait a few moments for the print 
cartridge cradle to move to its center position, replace the OUT 
tray, then lower the top cover. 




NOTE 



Except when printing on index cards and postcards, make sure the card guide is in 
the down position. (See the drawing on page 31 in the procedure Using Index 
Cards and Postcards for the location of the card guide.) 

If you have any problems while loading or removing items from 
the IN tray, see the troubleshooting information in Section 5. 



42 




SECTION FOUR 



USING 
PRINT CARTRIDGES 



Storing and Using Print Cartridges 



To maintain excellent print quality from your print cartridges: 

Keep print cartridges in their sealed packages, at room 
temperature (60°- 78°F or 15.6°- 26.6°C), until you are ready to 
use them. 

Turn off the printer and allow the print cartridge to return to the 
right side of the printer for proper capping of the nozzles before 
unplugging the power module or turning off any attached power 
strip. 



FOR COLOR KIT USERS 



See Storing the Unused Print Cartridge on page 83 for information on 
storing the print cartridges when the HP Color Kit is being used. 



CAUTQN 



The ink in the cartridges has been carefully formulated by Hewlett-Packard to 
ensure superior print quality and compatibility with the printer. Do not attempt to 
refill the print cartridge; damage to the printer or print cartridge resulting from 
modifying or refilling a print cartridge is not the responsibility of Hewlett-Packard. 

To install the print cartridges in your printer, follow the 
procedure Installing the Print Cartridge on page 1 1 . 



NOTE 



Be careful not to touch the ink nozzles or the copper contacts. 



i'3 



& 



SECTION FOUR 



Removing the Print Cartridge 



1 . With the printer turned on, open the top cover. 

In a few moments the print cartridge cradle automatically moves 
to the center of the printer and the resume D light flashes. 



Top Cover 



Print Cartridge 
Cradle 




2. Grasp the top of the print cartridge and pull it toward you until 
the cartridge pops loose. 



Print Cartridge 




3. Lift the print cartridge out of the cradle. 

4. Discard the cartridge if it is empty. 



FOR COLOR KIT USERS 



See Storing the Unused Print Cartridge on page 83 for information on 
storing the print cartridges when the HP Color Kit is being used. 



CAUTQN 



Keep new and used cartridges out of the reach of children. 



44 



USING PRINT CARTRIDGES 



Cleaning the Print Cartridge 



UUiUi oil iiii Clean the print cartridge when you notice that lines or dots are 

™,! .!:...*.. .. missing from your printed text and graphics, as shown to the 

* * i„u~. , ^ e ^- ^he P™^ cartridge can be cleaned from the Service dialog 

mi ui lowa b ox or from the buttons on the front of the printer. 

NOTE 

Do not clean the print cartridges unnecessarily, as this wastes ink and shortens the 
print cartridge life. If you suspect that dried ink is clogging a print cartridge, refer to 
page 64. 

From the Service dialog box: 

1 . From within your software application, choose Page Setup... 

from the File menu to display the Page Setup dialog box. 

2. Choose Service to display the Service dialog box. 

3. Click the Start button next to Clean Print Cartridges, then 
choose Clean. 

From the printer buttons: 

1 . With the printer turned on, press and hold down the power (J) 
button. 

2. While still holding down the power Q button, press and release 
the resume M button seven times. 

3. Release the power (J) button. 



15 




SECTION 



IF YOU HAVE A 
PRINTING PROBLEM 



How You Can Find the Solution 



When printing from software applications, many printer 
problems and the corrective actions you should take are 
reported in dialog boxes on your computer screen. When you 
receive such a message, follow the instructions given. If you 
don't receive an error message, but you suspect a problem with 
the printer, find the problem in this section and try the given 
solution (s). 

If your printer does not print, go directly to If Nothing 
Prints on page 48. Otherwise, find the symptom that most 
closely matches your printer's problem in the troubleshooting 
tables in this section. For each listed symptom, more than one 
solution is usually possible. The first solution given is the most 
probable corrective action for the symptom. However, if that 
solution does not solve the problem, perform the other solutions 
in the order they appear until the problem is solved. 

If you are unable to solve a problem using the 
troubleshooting tables in this section, refer to Contacting 
Customer Support on page 65 for a listing of resources available 
to you for the support and maintenance of your printer. 



47 



SECTION FIVE 



If Nothing Prints 



When the printer is in the ready-to-print state, the power © 
light is lit and the resume [J light is off. When the computer is 
sending a file to the printer, and when the printer is printing a 
file, the power © light blinks and the resume [J light is off. 
When the printer needs attention or when a printer error 
occurs, either the resume [J light blinks or both lights blink 
alternately. 

If paper, envelopes, cards, or transparencies are loaded in the 
printer, and if the printer does not print, observe the state of the 
printer's power © and resume [J lights, and then find the 
symptom in the following table that best matches the observed 
condition of your printer. 

For each listed symptom, more than one solution is usually 
possible. The first solution given is the most probable corrective 
action for the symptom. However, if that solution does not solve 
the problem, perform the other solutions in the order they 
appear until the problem is solved. 



Symptom Solution 



Both lights on the The printer is not turned on or is improperly connected to the power 
front of the source. Make sure the power module plug is firmly inserted in the 

printer are off, printer's power socket and the other end of the cord is plugged into an 

and nothing outlet. Make sure any attached power strip is turned on and plugged 

P nr >ts- into an outlet. If possible, try using a different power outlet. Then turn 

on the printer by pressing the power © button. 

The printer is in an undefined state. If open, close the top cover on the 
printer. Cycle the power to the printer by pressing the power © button. 
You may need to press the power Q button a second time. 

The printer failed or the computer-to-printer connection failed. Turn off 
the printer, disconnect the printer cable from the back of the printer, and 
turn the printer on again. If the lights stay off, the printer failed: see 
Contacting Customer Support on page 65. 



48 



IF YOU HAVE A PRINTING PROBLEM 



Symptom 



The power (J) 
light is on, but 
nothing prints. 



Both lights are 
on, and nothing 
prints. 



Solution 



The printer driver is still preparing the data to send to your printer. Wait 
a few more minutes for the printer to respond. Some computers take 
several minutes of processing time before sending any data to the 
printer. 

The printer is not in the ready-to-print state. Press the resume [J button 
on the front of the printer. If the resume Q light is blinking, check the 
error message displayed on your computer screen for additional 
instructions. Resend the document. If the document still doesn't print, 
cycle the power to the printer off and back on by pressing the power Q 
button twice. Then resend the document. 

The printer is improperly connected to the computer. Make sure the 
printer cable is firmly connected to the printer and the computer. 

Your software is not properly set up for the printer. Follow the 
instructions in your software application's manual for setting up the 
software to work with the printer. 

The printer is not selected in the Chooser. Select the printer in the 
Chooser as described on page 16. 

Tape is covering the ink nozzles or vent hole of the print cartridge. 
Remove the print cartridge and remove any pieces of tape. Reinstall the 
print cartridge. 

The print cartridge is improperly installed in the printer. Make sure the 
print cartridge snaps into place with the arrow aligned with the dot on 
the cradle top. 

The print cartridge is clogged. Print a self-test as described on page 57. 
If this does not clear the ink nozzles, clean the print cartridge as 
described on page 58. 

The print cartridge is out of ink. Install a new print cartridge. 

The printer failed. Turn off the printer and turn it on again. If the lights 
stay on, see Contacting Customer Support on page 65. 



49 



SECTION FIVE 



Symptom 



The resume [J 
and power Q 
lights blink 
alternately, and 
nothing prints. 



The printer 
appears to be 
printing, but the 
paper is blank 
when ejected. 



Solution 



The print cartridge is missing. Install a print cartridge. 

The printer is in an unknown state. Turn the printer off by pressing the 
power (I) button. Cancel the print job at the computer and turn the 
printer back on. Resend the document to the printer. 

The paper is jammed in the printer. Clear the paper jam as described 
for the symptom "Paper does not fully eject from the printer and the 
resume and power lights blink alternately" on page 53. 

Something is blocking the movement of the print cartridge cradle. Open 
the top cover and allow the print cartridge to move to the center 
position. Then pull the power module connector from the power socket 
on the back of the printer. Remove any object blocking the print 
cartridge cradle. Move the print cartridge cradle to the left and right with 
your hand. Close the top cover, reconnect the power module connector 
to the printer's power socket, and cycle power to the printer by pressing 
the power Q button twice. 

The printer failed or the computer-to-printer connection failed. Turn off 
the printer, disconnect the printer cable from the back of the printer, and 
turn the printer on again. If the lights continue to blink, the printer failed: 
see Contacting Customer Support on page 65. If the printer is not the 
problem, reconnect the printer cable. If the lights continue to blink, the 
problem may be with the printer cable, the cable connections, or the 
computer port. 

Tape is covering the ink nozzles or vent hole of the print cartridge. 
Remove the print cartridge and remove any pieces of tape. Reinstall the 
print cartridge. 

The print cartridge is improperly installed in the printer. Make sure the 
print cartridge snaps into place with the arrow aligned with the dot on 
the cradle top. 

The print cartridge is clogged. Print a self-test as described on page 57. 
If this does not clear the ink nozzles, clean the print cartridge as 
described on page 58. 

The print cartridge is out of ink. Install a new print cartridge. 



50 



IF YOU HAVE A PRINTING PROBLEM 



Symptom 



The resume [J 
light is blinking 
and nothing 
prints. 



Solution 



The top cover of the printer is open. Close the top cover. 

The print cartridge is improperly installed in the printer. Open the top 
cover. Make sure the print cartridge snaps into place with the arrow 
aligned with the dot on the cradle top. Then close the top cover. 

The printer is out of paper. Load paper as described in Section 3. Press 
the resume \7\ button on the front of the printer. 

The paper is improperly loaded. Remove paper and reload it. Press the 
resume \7\ button on the front of the printer. 



51 



SECTION FIVE 



If Paper, Envelopes, Cards, Labels, or 
Transparencies Don't Pass Through 
the Printer 



During normal printing, the printer picks up the top sheet, 
envelope, card, or transparency from the stack in the IN tray, 
prints on it, passes it to the OUT tray, and picks up the next top 
sheet from the stack in the IN tray. The exception to this 
process is when you use the single envelope slot. If the printer is 
not printing a single sheet at a time, or if the paper does not 
pass into or through the printer as expected, hnd the symptom 
in the following table that best matches the observed condition 
of your printer. 

For each listed symptom, more than one solution is usually 
possible. The first solution given is the most probable corrective 
action for the symptom. However, if that solution does not solve 
the problem, perform the other solutions in the order they 
appear until the problem is solved. 



NOTE 



For more information about using envelopes, see the ReadMe file. 



Symptom Solution 



Paper does not The paper in the IN tray is not pressed against the paper feeder of the 
get picked up printer. Move the paper stack toward the printer until it presses against 

from the IN tray. the paper feeder. 

The paper path in the printer is blocked. Remove the OUT tray, remove 
any paper from the IN tray, and lower the card guide if it is in the up 
position. Make sure the paper width adjuster is not preventing paper 
from loading. Reinstall the OUT tray and load paper. 

Too much paper is in the IN tray at one time. Remove a few sheets of 
paper. 



52 



IF YOU HAVE A PRINTING PROBLEM 



Symptom 



Solution 



Paper does not You are printing on a transparency or special paper and the automatic 
advance into the dry timer is operating correctly. Wait for the page to drop into the OUT 
printer. tray. 

Paper is improperly loaded. Remove the paper stack from the IN tray. 
Make sure the stack is even and does not contain curled or damaged 
paper. Reload the stack evenly in the IN tray so the stack's right side 
aligns with the printer's right side. If the paper is less than 8 2 / 3 inches 
(22 cm) in length, release the handle of the paper length adjuster. (This 
reduces the paper capacity of the IN tray to a maximum stack height of 
5 /ie |nc h (0.8 cm).) Push the paper length adjuster toward the printer 
until it stops. Do not bend the paper. 

The OUT tray is improperly installed in the printer. Make sure the OUT 
tray is fully installed into the printer and rests evenly on the IN tray. If 
necessary, lift the top cover, insert the OUT tray, and lower the top cover. 

Different paper types, sizes, or weights are loaded in the IN tray at the 
same time. Remove the stack and reload paper of only one type, size, 
and weight. The exception to this is when you are printing on Avery 
paper labels: be sure the stack of Avery paper labels is placed print side 
down on top of 25 sheets of paper before the combined stack is 
inserted into the IN tray. 

The paper in the printer is damaged, wrinkled, or curled. Remove 
damaged paper from the IN tray. Always store paper in its packaging. 

Paper does not You are printing on a transparency or special paper and the automatic 
eject from the dry timer is operating correctly. Wait for the page to drop into the OUT 

printer. tray. 

The computer was turned off while the printer was printing. Turn off the 
printer. Turn on the computer and printer in the sequence described in 
your computer manual. 

Paper does not 
fully eject from 
the printer and 
the resume Q 
and power ,-n 
lights blink 
alternately. 



The paper is jammed in the printer. Turn off the printer, open the top 
cover, and remove the OUT tray. Pull the jammed paper out of the 
printer. Remove all torn pieces of paper from the printer. Small scraps 
of paper left within the printer can cause further paper jams. Remove 
wrinkled or torn paper from the IN tray. Reload the paper stack. Replace 
the OUT tray and close the top cover. Turn on the printer. 



53 



SECTION FIVE 



Symptom 



Printer advances 
multiple sheets of 
paper. 



Envelopes do not 
advance into the 
printer from the 
IN tray or the 
single envelope 
slot. 



Solution 



The paper is stuck together. Remove the paper, separate stuck paper, 
and reload it. Make sure the paper is appropriate for use with the printer. 
See Section 6. 

Too much paper is in the IN tray at one time. Remove a few sheets of 
paper. 

Different paper types, sizes, or weights are loaded in the IN tray at the 
same time. Remove the stack and reload paper of only one type, size, 
and weight. The exception to this is when you are printing on Avery 
paper labels: be sure the stack of Avery paper labels is placed print side 
down on top of 25 sheets of paper before the combined stack is 
inserted into the IN tray. 

Paper was incorrectly added to the stack. To add paper, remove any 
paper from the IN tray and combine it with a new stack of the same 
type, size, and weight of paper. Make sure the stack is at least V 8 inch 
(3 mm) thick; not more than V 2 inch (1 cm) thick for paper, envelopes, 
and transparencies; and not more than '/ 4 inch (0.5 cm) thick for cards 
and Avery paper labels. Tap the stack on a table to make it even. Align 
the stack against the right side of the printer and reload the paper. 

The paper in the IN tray is bent. Remove the paper and reload it. Push 
the paper length adjuster toward the paper until it stops. Do not bend 
the paper. 

The envelopes are improperly loaded. Slide the paper width adjuster to 
the appropriate envelope setting. For size A2 and C6 envelopes, release 
and lower the paper length adjuster handle. Push the paper length 
adjuster toward the envelopes until it stops. Do not bend the envelopes. 

The envelopes in the IN tray are bent or damaged. Do not use 
envelopes with bent or curled corners. 

Too many or too few envelopes are loaded in the IN tray. Adjust the 
number of envelopes in the IN tray. 

Too many envelopes are loaded in the single envelope slot. Only load 
one envelope at a time in the single envelope slot. 

The envelope was not fully inserted into the single envelope slot. Be 
sure the envelope is inserted fully in the slot. 

Paper is improperly loaded in the IN tray when trying to use the single 
envelope slot. Be sure the IN tray is properly loaded with paper and that 
the card guide is in the lowered position. 



54 



IF YOU HAVE A PRINTING PROBLEM 



Symptom Solution 



Cards do not The cards are incorrectly loaded in the IN tray. Remove the OUT tray, 

advance into the make sure the card guide is flipped up and the cards are aligned against 

printer. the left side of the guide. Slide the paper width adjuster to the right until 

it presses against the left edge of the card stack. Release and lower the 

paper length adjuster handle. Push the paper length adjuster toward the 

cards until it stops. Do not bend the cards. Reinstall the OUT tray. 

An unsupported type of card is loaded in the IN tray. Use cards that 
meet the recommendations in Section 6. 



If You Get a Message at the Computer 



When printing from software applications, most printing 
problems are explained with messages on your computer 
screen. Follow the on-screen instructions or see the on-line help 
(see Section 2). Also, be sure the print settings in your software 
are set as desired. For additional assistance see the ReadMe file 
and your software application's manual. Also review the 
troubleshooting tables throughout this section. 

The following table describes solutions to common problems 
you may encounter after the printer software installation 
process and the solutions to problems identified for you with 
error messages. 



Symptom 



Solution 



Background printing is not 
working. 



Background printing is not activated. Turn on Background 
printing in the Chooser. 

The printer software did not install correctly. Make sure the 
files HP Background and HP PrintMonitor are installed 
within the Extensions folder in the System Folder. 
Background printing must be selected from the Chooser. 
Make sure you restart your computer after installing the 
printer software. 

A conflict has occurred with an extension or control panel. 
You may need to make sure that HP Background is turned 
on. 



55 



SECTION FIVE 



Symptom 



The printer name does not 
appear in the page setup dialog 
box. 



Solution 



The printer is not selected in the Chooser. Select the 
printer in the Chooser as described on page 1 6. 

The installation of the printer software was unsuccessful. 
Close any screen saver or other software applications that 
are open and running in the background. Restart the 
computer. Reinstall the printer software using the 
installation instructions in Section 1 . 



The printer icon does not 
appear in the Chooser. 



The network printer icon 
appears in the Chooser, but no 
names appear. 



The printer software did not install correctly. Make sure the 
printer driver is installed within the Extensions folder in the 
System Folder. 

AppleTalk is inactive. Turn on AppleTalk by clicking the 
Active button in the Chooser. 

The network is improperly connected. Make sure that you 
are using the proper network cables and that they are 
connected properly to each device. See the discussion 
Connecting the Printer Cable on page 6. 



"Please bring HP PrintMonitor to 
the front." is displayed in a 
dialog box. 



'The printer is not responding. 
Make sure it is properly 
connected and turned on. Click 
OK to continue or Cancel to 
terminate printing." is displayed 
in a dialog box. 



'The serial port is already open 
or in use." is displayed in a 
dialog box. After about five 
seconds, this message 
disappears and an application- 
dependent message such as 
'Teach Text is unable to print this 
document. Make sure you've 
selected a printer." appears. 



The HP PrintMonitor is obscured. Select the HP 
PrintMonitor from the Application menu at the right side of 
the menu bar. When the HP PrintMonitor appears, another 
dialog box appears that describes the current printing 
problem and how to fix it. Follow the instructions given. 

The printer is not communicating with the computer. 
Check that the printer is properly connected to the 
computer as described in Section 1 . Also make sure the 
printer is turned on. Then click OK to continue with the 
prior printing instruction. If the problem persists, check that 
the printer is selected in the Chooser. Then check the cable 
between the printer and the computer. To cancel the prior 
printing instruction, click Cancel. 

The port is currently being used by a device (such as a 
modem) other than the printer. Check that you have 
selected the correct port and that the printer is attached to 
the port selected in the Chooser. Restart the computer. 
Then resend the document. 



56 



IF YOU HAVE A PRINTING PROBLEM 



Symptom 



"Please make sure that a 
DeskWriter is connected to this 
port and powered on. After you 
have done this, you can either 
select the printer in the Chooser, 
or use the "Setup..." button to 
configure your DeskWriter." is 
displayed in a dialog box. 



Solution 



The printer is not responding to the computer. Check that 
the printer is properly connected to the computer as 
described in Section I . Make sure you are using the correct 
printer driver for the type of connection established 
between the printer and the computer. Also make sure the 
printer is turned on. Check that you have selected the 
correct port and that the printer is attached to the port 
selected in the Chooser. Then resend the document. 



III'IX'IM >«<■' bint 


m — 
■ — 


s— ■ 

HK- 




r 


B^ 


s- _ 


■-=._ 



Printing the Self-Test Pattern 



To test the print cartridge operation, print a one-page 
self-test pattern: With the power © light on, press and hold 
down the resume Q button. After the printer begins printing, 
release the button. 

To print a diagnostic test of technical information about 
your printer: With the printer turned on, hold down the power 
O button while you press and release the resume [J button five 
times. Release the power © button to print the test. 

To print the pen cartridge cleaning test to check the 
operation of the print cartridge nozzles: With the printer 
turned on, hold down the power © button while you press and 
release the resume [J button seven times. Release the power © 
button to clean the print cartridge and print the test. 

If any of these tests do not print, try the solution given next. 



Symptom 



The printer self- 
test pattern will 
not print when 
initiated from the 
resume Q and 
power Q 
buttons. 



Solution 



Tape is covering the ink nozzles or vent hole of the print cartridge. 
Remove the print cartridge and remove any pieces of tape as shown on 
page 1 1 . Reinstall the print cartridge. 

The print cartridge is improperly installed. Make sure the print cartridge 
snaps into place with the arrow aligned with the dot on the cradle top. 
Close the top cover, then press the resume [7] button on the front of 
the printer. 



57 



SECTION FIVE 



If Print Quality is Poor 



Symptom 



Lines or dots are 
missing from the 
characters in the 
printout, making 
the ink coverage 
inconsistent. For 
example: 



UUJ.IS1 Oil 


au 




a 


f • 




} kJWV* 


w mi ■ ■ xi 


Mil 


Ul 


lauuiv. 


1 




»4. 


ITx 


v tnuirriL. 


i;l 



Use the printed self-test pattern to help you diagnose the 
quality of text and pictures being printed. Print quality 
problems are often indicated by broken or missing lines and dots 
in the printout. You can often solve print quality problems by using 
only the print side of the paper, envelopes, cards, or 
transparencies, or by loading a different paper type. (See Section 3 
for more details on using paper.) 

If you observe a print quality problem, find the symptom in the 
following table that most closely matches your problem, then 
perform the possible solution(s). For each listed symptom, 
more than one solution is possible. The first solution given is the 
most probable corrective action for the symptom. However, if 
that solution does not solve the problem, perform the other 
solutions in the order they appear until the problem is solved. 



Solution 



The connection between the print cartridge and cradle is intermittent. 
Remove the print cartridge and reinstall it. 

The paper is inappropriate. Try another type of paper. See Section 6. 

The copper contacts of the print cartridge may be dirty. If the problem 
persists after you cleaned the cartridge as described on page 45, 
remove the print cartridge. Use a lint-free water-damp cloth to gently 
clean the copper contacts on the print cartridge and the print cartridge 
cradle. Do not wipe the ink nozzles. Reinstall the print cartridge, close 
the top cover, and perform a self-test. 





Do not clean the print cartridge unnecessarily, because this shortens the 
print cartridge life. If the print quality remains poor after cleaning, install 
a new print cartridge. If the problem persists, see Contacting Customer 
Support on page 65. 



58 



IF YOU HAVE A PRINTING PROBLEM 



Symptom Solution 



Print is fuzzy. The paper is inappropriate. Try another type of paper. See Section 6. 

The print side of the paper was not used. Turn over the paper in the IN 
tray. 

The print settings are inappropriate. Make sure you select the 
appropriate paper type and intensity settings. 

The print cartridge is drying out or clogging. Print a self-test as described 
on page 57. If this does not clear the ink nozzles, clean the print 
cartridge as described on page 58. 



Ink is smearing or 
paper is 
wrinkling. 



The paper was not dry before you handled it. Let the ink dry before you 
handle the printed pages. 

The wrong paper type setting is selected. Make sure the paper type 
setting matches the type of paper, cards, envelopes, or transparency 
film in the printer. 

Too much ink was used on the page. Darker intensity settings print more 
ink; lighter intensity settings print less ink. Reduce the amount of ink 
printed by manually reducing the intensity setting. 

The paper is inappropriate. Try another type of paper. See Section 6. 

The wrong type of labels were used or the Avery paper labels were 
loaded incorrectly in the IN tray. Use only Avery paper labels. The ink 
does not dry on plastic and clear labels. Be sure to load the Avery paper 
labels in the IN tray as described on page 37. 

Print is faded. The print cartridge is drying out or clogging. Print a self-test as described 

on page 57 If this does not clear the ink nozzles, clean the print 
cartridge as described on page 58. 

The print cartridge is running out of ink. Install a new print cartridge. 



59 



SECTION FIVE 



If Margins are Printed Wrong 



If you observe that the placement of text and pictures on your 
printed pages is not what you expected, first be sure that you 
have set your software to print within the printable area for the 
size and orientation of paper, envelopes, or cards loaded in the 
printer. 

If your software is set correctly and you still experience 
problems in the placement of text and pictures, find the 
symptom in the following table that most closely matches your 
problem, then perform the possible solution(s). For each listed 
symptom, more than one solution is usually possible. The first 
solution given is the most probable corrective action for the 
symptom. However, if that solution does not solve the problem, 
perform the other solutions in the order they appear until the 
problem is solved. 



Symptom 



Margins on 
paper are not 
printing as 
expected. 



Margins on index 
cards and 
postcards are not 
printing as 
expected. 



Solution 



The margins are incorrectly set. Check your margin settings in the 
software application. Check that the margins are in accordance with 
those in Section 6. 

The page orientation is incorrectly set. Check the page orientation in the 
software program. Make sure the paper is loaded in the correct 
orientation. 

The paper was improperly loaded. Align the paper stack against the right 
side of the printer. Make sure no paper is over the paper width adjuster. 
Make sure the paper does not bend in the IN tray. 

The margins are incorrectly set. Check that cards are selected as the 
media size in the page setup for your software application. Check the 
margin settings in the software application. Check that the margins are 
in accordance with those listed in Section 6. 

The cards are incorrectly loaded into the printer. Make sure the card 
guide is raised and align the right edge of the card stack against the card 
guide. 



GO 



IF YOU HAVE A PRINTING PROBLEM 



Symptom 



Solution 



Margins on 
envelopes are 
not printing as 
expected. 



The left margin of the envelope is always at least 0.84 inch (21 mm). 

The margins are incorrectly set. Check that envelopes are selected as 
the media size in the page setup for your software application. Check 
the margin settings in the software application. Check that the margins 
are in accordance with those listed in Section 6. 

The envelopes are incorrectly loaded into the printer. Align the envelope 
stack against the right side of the IN tray. Make sure the card guide is 
down. 

When printing on an individual envelope inserted into the single 
envelope slot, make sure the right side of the envelope presses evenly 
against the right side of the single envelope slot. 

Printing is slanted The paper is improperly loaded. Remove and reload the paper as 
on paper. described in Section 3. Make sure to align the stack evenly against the 

right side of the printer. Slide the paper width adjuster to the right until 

it presses against the left edge of the stack. 

Unsupported or different paper types, sizes, or weights are loaded in the 
printer. Remove the stack and reload paper of only one type, size, and 
weight. See Section 6. When using preprinted forms, make sure they 
were printed straight. When you are printing on Avery paper labels: be 
sure the stack of Avery paper labels is placed print side down on top of 
25 sheets of paper before the combined stack is inserted into the IN 
tray. 

Paper was incorrectly added to the stack. To add paper, remove the 
stack from the IN tray and combine it with a new stack of the same type, 
size, and weight of paper. Make sure the stack is at least '/e inch (3 mm) 
thick; not more than '/ 2 inch (1 cm) thick for paper, envelopes, and 
transparencies; and not more than V 4 inch (0.5 cm) thick for cards and 
Avery paper labels. Tap to even the stack, and reload the stack. 

The OUT tray is improperly installed in the printer. Make sure the OUT 
tray is fully installed into the printer and rests evenly on the IN tray. If 
necessary, lift the top cover, let the print cartridge cradle move to the 
center position, insert the OUT tray, and lower the top cover. 



61 



SECTION FIVE 



Symptom Solution 



Printing is slanted The envelopes are improperly loaded. Remove the OUT tray, make sure 
on envelopes. the stack of envelopes is at least V 8 inch (3 mm) thick but not more 

than '/ 2 inch (1 cm) thick. Tap the stack on a table to make it even. Align 
the stack against the right side of the printer. Make sure the paper width 
adjuster is in the correct position for the size of envelopes you are 
printing. Reinstall the OUT tray. 

Unsupported or different envelope types, sizes, or weights are loaded 
into the printer 's IN tray at the same time. Remove the envelopes and 
reload envelopes of only one type, size, and weight. Use envelopes that 
meet the recommendations in Section 6. 

Envelopes were incorrectly added to the stack in the IN tray. To add 
envelopes, remove any envelopes from the IN tray and combine them 
with a new stack of the same type, size, and weight. Make sure the stack 
of envelopes is at least '/ 8 inch (3 mm) thick but not more than >/ 2 inch 
(1 cm) thick. Tap the stack on a table to make it even and reload the 
envelopes. 

When printing on an individual envelope inserted into the single 
envelope slot, make sure the right side of the envelope presses evenly 
against the right side of the single envelope slot. 

The OUT tray is improperly installed in the printer. Make sure the OUT 
tray is fully installed into the printer and rests evenly on the IN tray. If 
necessary, lift the top cover, let the print cartridge cradle move to the 
center position, insert the OUT tray, and lower the top cover. 

Printing is slanted The cards are unevenly or incorrectly loaded in the printer. Remove and 

on cards. reload the cards as described in Section 3. Make sure the card guide is 

in the raised position and that the card stack presses against it. Slide the 

paper width adjuster to the right until it presses against the left edge of 

the cards. 

Unsupported or different card types, sizes, or weights are in the printer 
at the same time. Remove the cards and reload cards of only one type, 
size, and weight. Use cards that meet the recommendations in 
Section 6. 

Cards were incorrectly added to the stack. To add cards, remove any 
cards from the IN tray and combine them with a new stack of the same 
type, size, and weight of cards. Make sure the stack is at least '/ 8 inch 
(3 mm) thick but not more than '/ 4 inch (>/ 2 cm), tap to even the stack, 
and reload the cards. 



62 



IF YOU HAVE A PRINTING PROBLEM 



If Text or Pictures are Printed Wrong 



If you observe that the text or pictures of your documents are 
printed incorrectly on the pages, first be sure that you have set 
your software to print within the printable area of the paper 
loaded in the printer. Then make sure that you have used the 
formatting features of your software to create the design or 
layout as you intended. 

If you still experience problems with the printing of text or 
pictures, find the symptom in the following table that most 
closely matches your problem, then perform the possible 
solution(s). For each listed symptom, more than one solution is 
usually possible. The first solution given is the most probable 
corrective action for the symptom. However, if that solution 
does not solve the problem, perform the other solutions in the 
order they appear until the problem is solved. 



Symptom 



First printout after 
turning on the 
printer contains 
garbled text. 

Font selections 
are not printing. 



The printer 
appears to be 
printing, but the 
paper is blank 
when ejected 



Solution 



The printer and the computer were turned on in the wrong sequence. 
Turn on the computer before turning on the printer. 



The fonts are not installed or are selected improperly. See your software 
application manual for selecting fonts within the application. Also make 
sure that the selected fonts are installed on your computer. 

Tape is covering the ink nozzles or vent hole of the print cartridge. 
Remove the print cartridge and remove any pieces of tape. Reinstall the 
print cartridge. 

The print cartridge is improperly installed in the printer. Make sure the 
print cartridge snaps into place with the arrow aligned with the dot on 
the cradle top. 

The print cartridge is clogged. Print a self-test as described on page 57. 
If this does not clear the ink nozzles, clean the print cartridge as 
described on page 58. 

The print cartridge is out of ink. Install a new print cartridge. 



63 



SECTION FIVE 



Symptom 



Characters, dots, 
or lines are 
incomplete or 
missing. 

The printout is 
illegible. 



Solution 



See If Print Quality is Poor on page 58. 



The wrong printer driver is selected. Select the correct printer driver in 
the Chooser as described on page 16. If necessary, reinstall the printer 
driver using the installation instructions in Section I . 

The print settings in your software application are incorrect. Make sure 
the print settings in your software application are set as desired. 

The printer failed or the computer-to-printer connection failed. Turn off 
the printer, disconnect the printer cable from the back of the printer, and 
turn the printer on again. Print a self-test as described on page 57. If the 
self-test doesn't print, the printer failed: see Contacting Customer 
Support on page 65. If the printer is not the problem, reconnect the 
printer cable and resend the file to the printer. If the printout is still 
garbled, the problem may be with the printer cable, the cable 
connections, or the computer port. Try another printer cable. If the 
interface cable is not the problem, see Contacting Customer Support 
on page 65. 

Black and white See If Colors are Printed Wrong on page 84. 
instead of color, 
or wrong colors 
are printed. 



Printout contains 
garbled or 
strange text 
characters or 
contains distorted 
graphic images. 



64 



IF YOU HAVE A PRINTING PROBLEM 



Contacting Customer Support 



The information presented earlier in this section suggests 
solutions to common problems. If your printer is not operating 
properly and these suggestions do not solve your problem, try 
using the following support services to obtain assistance. 

24 Hour Support Information 

Phone (800) 333-1917 to access either HP Audio-Tips or HP 
FIRST Fax, our 24-hour automated support services. Audio-Tips 
provides pre-recorded help messages on common questions, as 
well as information on other resources within HP to get you the 
help you need. Selected messages can be faxed to you for future 
reference. 

HP FIRST Fax will deliver detailed support information on 
common software applications, and troubleshooting tips for 
your HP product. You may access this service from any touch 
tone phone and request up to three documents per call. These 
documents will be sent to the fax of your choice within minutes. 

Electronic Information Services 

For 24-hour access to information over your modem: 

HP Download Service — Our electronic download service is 
available 7 days a week, 24 hours a day for your convenient 
access to HP printer drivers, product information, and 
troubleshooting hints. Call (208) 344-1691. Set your 
communications software to N,8,l. 

CompuServe — Printer drivers and interactive sharing of 
technical information are available on CompuServe's HP 
Peripherals forum (GO HPPER). To subscribe, call 
CompuServe, Inc., (800) 524-3388 and ask for representative 
#51. (This is not operated by HP.) 

Internet — Printer drivers, product and support information can 
be obtained via HP's anonymous FTP site at 192.6.71.2 or 
ftp-boi. external.hp.com which is available to anyone with FTP 
access to the Internet. Access through the World-Wide Web is 
at: 

URL http://www.hp.com/home.html 



65 



SECTION FIVE 



Printer Drivers by Mail 

HP's Distribution Center provides printer drivers and printer 
driver updates. You can order by calling (970) 339-7009, 
Monday through Saturday, 24 hours a day. 

Telephone Assistance — In Warranty 

Our highly responsive support staff is dedicated to helping you 
get your new product up and running. Our support staff is 
available Saturday 9 am to 3 pm MST and Monday-Friday 7 am 
to 6 pm MST (except Wednesday; 7 am to 4 pm MST). This 
service is free during the warranty of your product; however, 
you are charged a toll for the phone call. Please have your serial 
number ready when calling (208) 323-2551. 

Telephone Assistance — Post Warranty 

Post warranty telephone assistance is available to you to answer 
your product questions as well as to offer insight on how to use 
your product with the most common software applications. We 
want to help you get the right information the first time you call. 
Available Saturday 9 am to 3 pm MST and Monday-Friday 7 am 
to 6 pm MST (except Wednesday; 7 am to 4 pm MST). Call 
(900) 555-1500 ($2.50 per minute, U.S.A. only). Charges begin 
only when you connect with a support technician. Or call 
(800) 999-1148 ($25 per call VISA or Master Card, U.S. and 
Canada). Prices are subject to change without notice. 

Hardware Repair Services 

To speak with someone for technical assistance or repair 
information, call (208) 323-2551. This service is free during the 
warranty of your printer; however, you will be charged a toll for 
the phone call. 

If a service contract would better meet your needs, HP offers a 
variety of service contract options to compliment the standard 
warranty. Call (800) 633-3600 (U.S.A.) or (800) 268-1221 
(Canada). 

HP's SupportPack 

Your three year protection plan in a box is available on your local 
reseller's shelves. Simply fill out the form included in the 
SupportPack box, mail it to HP, and your protection plan is in 
motion. HP helps you avoid down-time and lost productivity by 
providing fast and convenient next-day express exchange 
replacement for your HP DeskWriter 600 printer from our 
skilled service technicians. Purchase SupportPack from your 
local reseller. 



66 



E C T I O N SIX 




REFERENCE, 

SPECIFICATIONS, 

AND ORDERING 

INFORMATION 



Maintaining Your Printer 



• Use a soft cloth moistened with water to wipe dust, smudges, 
and stains off. 

• Keep print cartridges in their sealed containers, at room 
temperature, until you are ready to use them. 

• Keep the print cartridge in the print cartridge cradle at all times 
to keep it from drying out or becoming clogged. 

• Do not unplug the printer before printing is complete and the 
print cartridge cradle has returned to the "home" position on the 
right side of the printer; doing so can dry out the print cartridge. 

• The interior of the printer does not require cleaning. Keep fluids 
away from the interior of the printer. 



67 



k SECTION SIX 
* 



Increasing Printer Performance 



The printing speed of the HP DeskWriter 600 printer can 
be affected by: 

• Amount of system memory available in your computer, which 
depends on many factors: 

- The number of extensions and control panels you are 
currently running. 

- The amount of system memory reserved in the disk cache. 

- The degree of system memory fragmentation. 

• Amount of space available on your hard disk. 

Most techniques for maximizing printer performance require 
freeing computer memory for the printer driver. See your 
computer documentation for information on memory 
management. 



68 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



To enhance the printer's performance: 

Increase the amount of RAM in your computer. If you typically 
work with more than one large application open at a time, more 
than 4 MB of RAM may be required to ensure satisfactory 
printer performance. 

Limit the number of applications or documents you open at one 
time. 

You may receive a message indicating that not enough memory 
is available to print your document. If this occurs, try the 
following: 

If several applications are open, close some and try printing 
again. 

If you still cannot print, adjust the size of the application 
memory. See your Macintosh computer documentation for how 
to adjust application memory size. 

If you are trying to print several documents at once, reduce the 
number of documents and try printing again. 

When you work on your computer for several hours, opening 
and closing several applications, your computer's system 
memory becomes fragmented — broken into small blocks. To 
understand memory fragmentation, see the appropriate sections 
of your Macintosh computer documentation. To create an 
unfragmented block of memory, close all applications you are 
currently using, restart the computer, then restart the 
application you want to print from. This gathers fragmented 
system memory to make one large, contiguous block available 
for your printer driver. 



69 



m 



SECTION SIX 



KJ 



Ink Drying Times 



The HP DeskWriter 600 printer automatically sets the drying 
time for each printed page (based on paper type, print quality, 
and inks printed) to ensure that the ink does not smear on the 
page before the page is ejected into the OUT tray. You can 
override the automatic timer and force the page to be ejected 
into the OUT tray by pressing the resume D button. The 
standard times allotted for ink drying are listed in the following 
table. 



Standard Drying Times 



Paper Type 


Black 


EconoFast 
Color 


Black 


Normal 
Color 


Black 


Best 

Color 


Plain Paper 


sec. 


sec. 


1 5 sec. 


1 5 sec. 


25 sec. 


1 5 sec. 


Special Paper 


sec. 


sec. 


1 5 sec. 


1 5 sec. 


25 sec. 


1 5 sec. 


Transparency 


60 sec. 


120 sec. 


1 80 sec. 


360 sec. 


240 sec. 


360 sec. 



70 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



The Printable Area 



The HP DeskWriter 600 printer can print within the area shown 
below. Most software programs allow you to specify where print 
appears on the page with margin settings or column width 
settings. When you set margins or columns in your software, be 
sure to set them within the printer's printable area. 



Printable Area 
For Sheet Paper: 



Printable Area 
For Cards: 



4 




-^- Printable Area 


"► 


U.S. 4x6 Cards 




3.5 X 4.9 in. 




(88.9 x 124.5 mm) 


U.S. 5x8 Cards 




4.5 x 6.9 in. 




(114.3 x 175.3 


mm) 


A6 Cards 




3.6 x 4.7 in. 




(92.2 x 120.1 j 


mm) 


Hagaki Postcards 




3.4 x 4.7 in. 




(87.2 x 120.1 


mm) 


t 







t 



Printable Area 

U.S. letter size paper 

8.0 x 10.1 in. (203.2 x 257.8 mm) 
U.S. legal size paper 

8.0 x 13.1 in. (203.2 x 334 mm) 
A4 size paper 

7.76 x 10.8 in. (197.2 x 275.5 mm) 
A5 size paper 

5.3 x 7.1 in. (135.2 x 182.1 mm) 
B5 size paper 

6.6 x 9.2 in. (169.2 x 235.5 mm) 
Executive size paper 

6.7 x 9.6 in. (171.5 x 245.1 mm) 



i 



Printable Area 
For Envelopes: 





^ Printable Area — ^ 




U.S. No. 10 3.8 x 8.4 inch (98.4 x 213.4 mm; 




DL 4 x 7.5 inch (103.6 x 191.1 mm) 




C6 4.2 x 5.2 inch (107.6 x 134.1 mm) 




A2 4.37 x 5.75 inch (111 x 146 mm) 



71 



SECTION SIX 
" 

Minimum Margins* for Paper and Cards in Portrait Orientation 



Paper Size 



U.S. letter 8.5 x 1 1 in. (216 x 279 mm) 
U.S. legal 8.5 x 14 in. (216 x 356 mm) 
A4 size 8.27 x 1 1 .7 in. (210 x 297 mm) 



Left and Right 
Margins 



Bottom Margin 



0.25 
0.25 
0.25 



n. (6.4 mm) 
n. (6.4 mm) 
n. (6.4 mm) 



0.59 in 
0.59 in 
0.59 in 



(14.9 mm) 
(14.9 mm) 

(14.9 mm) 



A5size 5.8x8.3 in. (148 x210 mm) 



0.25 



n. (6.4 mm) 



0.84 in. (21.3 mm) 



B5 size 7.2 x 10.1 in. (182 x 257 mm) 



0.25 



n. (6.4 mm) 



0.59 in. (14.9 mm) 



Executive 7.25 x 10.5 in. (184 x 267 mm) 0.25 

U.S. cards 4x6 in. (102 x 152 mm) 0.25 

US. cards 5x8 in. (127x203 mm) 0.25 



n. (6.4 mm) 
n. (6.4 mm) 
n. (6.4 mm) 



0.59 in 
0.84 in 
0.84 in 



(14.9 mm) 
(21.3 mm) 
(21.3 mm) 



A6 cards 4.1 x 5.83 in. (105 x 148 mm) 



0.25 



n. (6.4 mm) 



0.84 in. (21.3 mm) 



Hagaki postcards 3.9 x 5.8 in. (100 x 148 mm) 
*Note: The top margin is 0.26 inch (6.6 mm) for all 

Minimum Margins* for Envelopes 



Envelope Size 



U.S. No. 10 4.12x9.5 in. (105x241 mm) 
DL 4.33 x 8.66 in. (1 10 x 220 mm) 
C6 4.48 x 6.37 (1 14 x 162 mm) 



0.25 in. (6.4 mm) 
paper sizes. 



0.84 in. (21.3 mm) 



Left Margin Right Margin 



0.84 in. (21 mm) 
0.84 in. (21 mm) 
0.84 in. (21 mm) 



0.29 in. (6.6 mm) 
0.29 in. (6.6 mm) 
0.29 in. (6.6 mm) 



\nvitation A2 4.37 x 5.75 in. (1 1 1 x 146 mm) 



0.84 in. (21 mm) 



0.29 in. (6.6 mm) 



*Note: The top and bottom margins are 0.125 inch (3.2 mm) for all envelope sizes. 



72 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



Specifications 



Print Method 

Plain paper drop-on-demand thermal inkjet 
printing 

Black Print Speed* 

Best mode: 1 page per minute 
Normal mode: 2.5 pages per minute 
EconoFast: 4 pages per minute 

Color Print Speed* 

Best mode: 4 min. per page 
Normal mode: 2 min. per page 
EconoFast: 1 min. per page 

Black Resolution 

Best mode: 600 x 600 dpi 
Normal mode: 600 x 300 dpi 
EconoFast: 300 x 300 dpi 

Color Resolution 

300 x 300 dpi on plain and premium paper 

Resolution on glossy paper and 
transparency film: 

600 x 300 dpi black and color 

Vertical Alignment 

± 0.002 in. 

Dimensions 

436 mm (17.2 in.) W x 199 mm (7.9 in.) H x 
405 mm (16 in.) D 

Weight 

5.3 kg (11.6 lb) 

Reliability 

60,000 page Me. 20,000 hours MTBF 

2000 hours power-on and 12,000 printed pages 

per year 

1000 total black pages per month max. 

160 total color pages per month max. 

TrueType Fonts 

ITC Avant Garde Gothic Book, ITC Avant Garde 
Gothic Demi, ITC Bookman Light, ITC Bookman 
Light Italic, ITC Bookman Demi, ITC Bookman 
Demi Italic, Helvetica™ Narrow, Helvetica™ 
Narrow Bold, New Century Schoolbook, New 
Century Schoolbook Italic, New Century 
Schoolbook Bold, New Century Schoolbook Bold 
Italic, ITC Zapf Chancery Medium Italic, ITC Zapf 
Dingbats, Bernhard Modern, Cooper Black, Dom 
Casual, PL Torino Outline, CG Poster Bodoni, 
Graphite Light, Graphite Light Narrow, Lucida® 
Casual, Lucida® Casual Italic, PL Benguiat 
Frisky, Phyllis, Signet Roundhand, Milestones™. 



Recommended Media Weight 

Paper: 60 to 135 g/m 2 (16 to 36 lb) 
Envelopes: 75 to 90 g/m 2 (20 to 24 lb) 
Cards: 110 to 200 g/m2 (110 lb index max.; 
8.5 pt max. thickness) 

Media Size 

US letter 216 x 279 mm (8.5 x 11 in.) 

US legal 216 x 356 mm (8.5 x 14 in.) 

Executive 184 x 267 mm (7.25 x 10.5 in.) 

European A4 210 x 297 mm 

European A5 148.5 x 210 mm 

B5-JIS 182 x 257 mm 

US No. 10 envelope 104.7 x 241.3 mm 

(4.12x9.5 in.) 

European DL envelope 220 x 110 mm 

European C6 envelope 114 x 162 mm 

Invitation AS envelope (5.5) 4 3 / s x 5 % in. 

Index card 101.6 x 152.4 mm (4x6 in.) 

Index card 127 x 203.2 mm (5x8 in.) 

European A6 card 105 x 148.5 mm 

Japanese Hagaki Postcard 100 x 148 mm 

US HP Premium Transparency Film 216 x279 mm 

(8.5x11 in.) 

European A4 HP Premium Transparency Film 

210 x297 mm 

US HP Premium Glossy Paper 216 x 279 mm 

(8.5x11 in.) 

European A4 HP Premium Glossy Paper 

210 x297 mm 

US HP Premium InkJet Paper 216 x 279 mm 

(8.5x11 in.) 

European A4 HP Premium InkJet Paper 

210 x297 mm 

Media Handling (Built-in Feeders) 

Sheets: up to 100 sheets 

Multiple envelopes: up to 20 envelopes 

Single envelope: only 1 envelope 

Cards: up to 30 cards 

Labels: up to 25 sheets of Avery paper labels. Use 

only U.S. letter or A4 size sheets. Use only Avery 

paper labels specifically designed for use with HP 

InkJet printers. 

OUT tray capacity: up to 50 sheets 

Buttons/Lights 

Resume and power 

I/O Interface 

AppleTalk 

High-speed Serial (RS-422-A) 



*Approximate figures. Exact speed will vary depending on the 
system configuration, software program, and document 
complexity. 



73 



SECTION SIX 



Product Certifications Operating Environment 

Safety Certifications - Power Module: UL, CSA, Maximum operating temperature: 

TUV SEMKO, NEMKO, SEV, SECV, FIMKO, 5°C (41°F) to 40°C (104°F) 

DEMKO, NOM Humidity: 10-80% RH non-condensing 

Safety Certifications - Printer with Power Recommended operating conditions for best 

Module: UL, CSA, TUV, ETL. Others not required print quality: 15°C (59°F) to 35°C (95°F), 20 to 

EMI Certifications - Printer with Power Module: 80% RH non-condensing 

FCC Class B when used with a Class B computing Storage temperature: -40°C (-40°F) to 60°C 

device (USA) , EMC Directive 89/336/EEC (140°F) 

(European Community), VCCI (Japan), SABS Noise Levels per ISO 9296: 

(South Africa) Econo- 

n.:_i_. ■«____. Best Normal Fast 

Printer Memory Mo de Mode Mode 

512 Kbyte built-in RAM sound Power, L^: 6.0 B(A) 6.3 B (A) 6.5 B(A) 

32 Kbyte receive buffer 'Sound Pressure, L pAm : 46 dB(A) 50 dB (A) 51 dB(A) 

Power Requirements Bystander positions 

Power modules: 

Input Voltage (depends on power module 

ordered): 100, 120, 127, 220, 230, or 240 VAC 

(+10%, -10%) 

Frequency: 

100 VAC 50/60 Hz (+3 Hz, -3 Hz) 

120 VAC 60 Hz (+3 Hz, -3 Hz) 

127 VAC 60 Hz (+3 Hz, -3 Hz) 

220 VAC 50 Hz (+3 Hz, -3 Hz) 

230 VAC 50 Hz (+3Hz, -3 Hz) 

240 VAC 50 Hz (+3 Hz, -3 Hz) 

Power consumption: 

2 watts maximum when off 

4.5 watts maximum non-printing 

12 watts maximum printing 



74 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



Regulatory Notices 



FCC Statement (USA) 

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the 
following notice be brought to the attention of users of this product. 

This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions may 
cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interferences by one or more of the following 
measures: 

• reorient or relocate the receiving antenna 

• increase the separation between the equipment and the receiver 

• connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected 

• consult the dealer or an experienced radio/TV technician for help 

The user may find the following booklet, prepared by the Federal Communications Commission, 
helpful: How to Identify and Resolve Radio/TV Interference Problems. This booklet is available 
from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00345-4. 

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. 

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not 
expressly approved by Hewlett-Packard Company may cause harmful interference and void the FCC 
authorization to operate this equipment. 



Power Module Statement 

The power module cannot be repaired. If it is 
defective it should be discarded or returned to the 
supplier. 

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enheten kasseras. Sladden gar ej att byta ut. 



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75 



m 



SECTION SIX 



DECLARATION OF CONFORMITY 

according to ISO/IEC Guide 22 and EN 45014 



Manufacturer's Name: 

Manufacturer's Address: 

Hewlett-Packard Co. 
Vancouver Division 
181 10S.E. 34th Street 
Camas, WA 98607 

Hewlett-Packard Espanola, S.A. 
Barcelona Division 
Avenida Craells, 501 
08190 Sant Cugat del Valles 
Barcelona, Spain 

declares, that the product(s): 
Product Name: 
Model Number(s): 

Product Options: 



Hewlett-Packard Company 



Hewlett-Packard Singapore (PTE) Ltd. 
Asia Peripherals Division 
20 Gul Way 
Singapore 2262 



DeskJet and DeskWriter Printers 

C2 1 68A, C2 1 69A, C2 1 70A, C2 1 7 1 A, 
C2 1 62A, C2 1 63A, C2 1 64A, C2 1 65A, 
C2184A, and C2185A 

All 



conforms to the following Product Specifications: 

Safety: IEC 950 (1991) Second Edition without amendments/EN 60950 (1 

EMC: EN55022 (1 988) Class B/CISPR 22 (1 985) Class B 

IEC 801-2 (1991) Second Edition/prEN 55204-2 (1992):4 kV CD, 8 kV AD 

IEC 801-3 (1984)/prEN 55024-3 (1992): 3 V/m 

IEC 801-4 (1 988)/prEN 55024-4 (1 992): 1 kV Power lines, 0.5kV Signal lines 

Supplementary Information: 

The products herewith comply with the requirements of the Low Voltage Directive 73/23/EEC 
and the EMC Directive 89/336/EEC The products were tested in a typical configuration. 

Camas, WA, March 3, 1 995 J^o?/-*^ 

Kathy Smith 
Customer Assurance Manager 

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard 

GmbH, Department ZQ/ Standards Europe, Herrenberger StraBe 1 30, 

D-71034 Boblingen FAX:+49-7031-143143 



76 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



Available Supplies and Accessories 



Supply/Accessories 

HP Serial Printer Cable 

HP AppleTalk Connector 

HP Color Kit 
U.S.A. 

Europe, China 
Asia 
Japan, Latin America 

Print Cartridge 
Black Print Cartridge 
Color Print Cartridge 

Media 
HP Premium Transparency Film (U.S. letter, 50 sheets) 
HP Premium Transparency Film (U.S. letter, 20 sheets) 
HP Premium Transparency Film (European A4, 50 sheets) 
HP Premium Transparency Film (European A4, 20 sheets) 
HP Premium Glossy Paper (U.S. Letter, 50 sheets) 
HP Premium Glossy Paper (U.S. Letter, 10 sheets) 
HP Premium Glossy Paper (European A4, 50 sheets) 
HP Premium Glossy Paper (European A4, 10 sheets) 
HP Premium InkJet Paper (U.S. Letter, 200 sheets) 
HP Premium InkJet Paper (European A4, 200 sheets) 



HP Reorder Number 

92215S 
92215N 

C4533A 
C4534A 
C4535A 
C4536A 

51629A 
51649A 

C3834A 
C3828A 
C3835A 
C3832A 
C3836A 
C3833A 
C3837A 
C3831A 
51634Y 
51634Z 



77 



m 



SECTION SIX 



Replaceable Parts 

Power Module 

U.S.A., Canada, Mexico 120V/60Hz 

Europe (except U.K.), 230V/50Hz 

Japan, 100V/50/60 Hz 

U.K., 240V/50Hz 

South Africa, 220V/50Hz 

Australia, 240V/50Hz 

China, Argentina, 220V/50Hz 

Korea, 220V/60Hz 
HP DeskWriter 600 Printer User's Guide Kits 

US English User's Guide Kit 

Asian English User's Guide Kit 

Spanish User's Guide Kit 

Korean User's Guide Kit 

Japanese User's Guide Kit 
Access Door (Top Cover) Assembly 
Base Foot Assembly (4 ea.) 
Paper Tray Assembly 



HP Reorder Number 



9100-5124 
9100-5132 
9100-5130 
9100-5131 
9100-5128 
9100-5127 
9100-5129 
9100-5126 



(C2175A) 
(C2176A) 
(C2178A) 
(C2177A) 
(C2180A) 
(C2181A) 
(C2179A) 
(C2182A) 



C2185-60200 
C2185-60201 
C2185-60218 
C2185-60214 
C2185-60213 
C2164-67816 
C2162-60098 
C2 164-67807 



78 



REFERENCE, SPECIFICATIONS, AND ORDERING INFORMATION 



Ordering Information 



To order printer supplies or accessories, call your nearest HP 
dealer. If your dealer does not have the supplies, call HP 
DIRECT for fast shipping service: 

• Within the U.S.: 1 (800) 538-8787 

To order replaceable parts within the U.S.: 1 (800) 227-8164 

For information on HP Service Agreements within the U.S.: 
1 (800) 835-4747 (Monday-Friday: 7:30 am to 12 noon PST and 
1:00 pm to 4:00 pmPST). 

• Toronto: (416) 671-8383 

• Other Canadian Provinces: 1 (800) 387-3154 

• Australia/ New Zealand: (03) 895-2895, China Resources 
Bldg., 26 Harbour Road, Wanchai, Hong Kong 

• Latin America: (525)326-40-00, Latin American Region 
Headquarters, Monte Pelvoux 111 Colonia Lomas de 
Chapultepec, Codigo Postal 11000, Mexico, D.F. 

• Japan: (03) 331-6111, Yokogawa-Hewlett-Packard Ltd. 29-21, 
Takaido-Higashi 3-chome, Suginami-ku, Tokyo 168 

• Elsewhere in the World: Hewlett-Packard Company, 
Intercontinental Headquarters, 3495 Deer Creek Road, Palo 
Alto, CA 94304, U.S.A. 



79 



7 



SECTION SEVEN 



USING THE HP COLOR KIT 



How to Print in Color 



Other than installing a color print cartridge, no physical 
modifications to the printer are necessary to print in color. Be 
sure you have created colored text or pictures within your 
document. 

1 . Remove the black print cartridge from the printer as described 
in Removing the Print Cartridge on page 44 of the User's 
Guide. 

2. Install the color print cartridge in the printer as described in 
Installing the Print Cartridge on page 1 1 of the User's Guide. 
When you install the color print cartridge, the movable cartridge 
guide is pushed to the left of the color print cartridge; this is its 
proper position when using the color print cartridge. 

3. From your application, select Print from the File menu to open 
the Print dialog box. 

4. If checked, click to uncheck the Print in Grayscale option. 

5. Print the document. 

If the document contains intermixed pages of all black and 
others of all color, the color pages are printed first, followed by 
the black pages. You are prompted when it is appropriate to 
reinstall the black print cartridge. 



NOTE 



Always store the print cartridge that you are not currently using in the print car- 
tridge storage container. The print cartridge storage container is uniquely designed 
to protect the ink nozzles from damage and to prevent the ink from evaporating 
and drying out while the print cartridge is not being used. This prolongs the life of 
the print cartridge, protecting your investment. 



How to Resume Printing in Black 



To resume printing in black, simply exchange the black and 
color print cartridges again, placing the color print cartridge 
back into the print cartridge storage container and re-installing 
the black print cartridge in the print cartridge cradle of the 
printer. 



81 






SECTION SEVEN 



About Composite Black 



When printing black with the color print cartridge, the black 
that is printed, called "composite black," is a mixture of the 
cyan, yellow, and magenta inks. The darkness of the composite 
black depends on the intensity and print quality settings 
selected through your printer software, and on the quality of the 
paper used. 



NOTE 



(2 



Unless your document contains color, do not extensively use the color print 
cartridge to print. Because each "dot" of composite black is made from a dot each 
of cyan, yellow, and magenta ink, using composite black in your output means 
using a large amount of color ink. 



About ColorSmart 



The quality of your color printing depends partly on how the 
three color inks — cyan, yellow, and magenta — are placed on 
the printed page. Your HP DeskWriter 600 printer uses HP's 
ColorSmart technology to intelligently analyze your documents 
at the time of printing to provide the best color output. 
ColorSmart identifies each element on a page — text, simple 
graphics, or complex graphics such as photographic images — 
and automatically applies the appropriate color settings to each 
element as the page is printed. 



Using Grayscale for Draft Copies 



To economize on the use of the color print cartridge, print draft 
copies of your color documents in grayscale using the black 
print cartridge. Grayscale printing is significantly faster than 
color printing, and it gives you a good approximation of your 
final output. To print in grayscale, install the black print 
cartridge and select the Print in Grayscale setting in the Print 
dialog box. 



82 



USING THE HP COLOR KIT 



Storing the Unused Print Cartridge 



To avoid mixing black and color inks on the nozzles of the print 
cartridges during storage in the print cartridge storage 
container, always store the print cartridges as shown here: 



Color Print Cartridge 



Black Print Cartridge 





Point the arrow on the top of the color 

print cartridge toward the cartridge 

clip at the back of the print cartridge 

storage container. 



Point the arrow on the top of the black 

print cartridge toward the cartridge 

clip on the left of the print cartridge 

storage container. 



To remove a print cartridge from the print cartridge storage 
container, lift the print cartridge up and out of the print 
cartridge storage container. 



83 



1&S 1 



d, 



W\ 



SECTION SEVEN 



If Colors are Printed Wrong 



NOTE 



See Available Supplies and Accessories on page 77 for the part number of the 
HP Color Kit. 

If you observe that the colors in your documents are printed 
incorrectly on the pages, first be sure that you have set your 
software for color printing. 

If you still experience problems with the printing of colors, find 
the symptom in the following table that most closely matches 
your problem, then perform the possible solution(s). For each 
listed symptom, more than one solution is usually possible. The 
first solution given is the most probable corrective action for the 
symptom. However, if that solution does not solve the problem, 
perform the other solutions in the order they appear until the 
problem is solved. 



Symptom Solution 



Missing colors. Color printing is not selected in your software. Check your software 

application's manual for how to select color. 

The black print cartridge is installed in the printer. Remove the black 
print cartridge and install the color print cartridge. Store the black print 
cartridge in the print cartridge storage container. 

Grayscale printing is selected in the Print dialog box. Turn off the Print 
in Grayscale setting. 

The print cartridge is drying out or clogging. Print a self-test as described 
on page 57. If this does not clear the ink nozzles, clean the print 
cartridge as described on page 58. 

The color print cartridge has run out of one or more inks. Install a new 
color print cartridge. 

Your computer does not support color printing. Print from a color- 
capable computer. 



84 



USING THE HP COLOR KIT 



Symptom 



Printed colors 
don't match 
screen colors. 



Colors appear 
washed out. 



When using the 
color print 
cartridge, vertical 
lines of color are 
jagged. 

Composite black 
is mixing with the 
colors along the 
print boundaries. 



Solution 



The print settings are inappropriate. Check your software application's 
manual for information on selecting colors. Make sure the appropriate 
settings are made in the Options dialog box (of the Page Setup or Print 
dialog boxes). 

The color print cartridge has run out of one or more inks. Install a new 
color print cartridge. 

The paper is inappropriate. Try another type of paper. See Section 6. For 
high-quality color printing results, use HP Premium Glossy Paper. 

The print cartridge is drying out or clogging. Print a self-test as described 
on page 57. If this does not clear the ink nozzles, clean the print 
cartridge as described on page 58. 

The paper is inappropriate. Try another type of paper. See Section 6. For 
high-quality color printing results, use HP Premium Glossy Paper. 

The intensity setting is set too low. Increase the Intensity setting in the 
Options dialog box (of the Page Setup or Print dialog boxes). 

The color print cartridge needs to be aligned. Click the Service button to 
open the Service dialog box from the Page Setup dialog box. Choose 
Start next to Align Print Cartridge. Click Align and follow the on- 
screen instructions. 



The transparency was moved or placed in a protective sleeve while still 
wet. Allow 1 to 15 minutes for the ink to dry before moving it or placing 
it in a protective sleeve. 

The print settings are inappropriate. See your software application's 
manual for the correct print settings. Try printing in Best mode. 

The paper is inappropriate. Try another type of paper. See Section 6. 

The color print cartridge is misaligned. Click the Service button to open 
the Service dialog box from the Page Setup dialog box. Choose Start 
next to Align Print Cartridge. Click Align and follow the on-screen 
instructions. 



85 



1&S 1 



J 



W\ 



SECTION SEVEN 



Symptom 



Black and white 
output instead of 
color. 



Solution 



Grayscale printing is selected in the Print dialog box. Turn off the Print 
in Grayscale setting. 

Color printing is not selected in your software. Check your software 
application's manual for how to select color. 

The black print cartridge is installed in the printer. Remove the black 
print cartridge and install the color print cartridge. Store the black print 
cartridge in the print cartridge storage container. 

The color settings are inappropriate. Adjust the color settings in the 
software. 

Your computer does not support color printing. Print from a color- 
capable computer. 



86 



8 



INDEX 



A4/A5/A6 paper sizes 73 
access door 

See top cover 
accessories 2, 77, 79 
adding media 42 
adhesive labels 

See labels 
advance/eject errors 52-55 
AppleTalk 

choosing printer 17 

connecting to 7 

connector kit 7 

ordering 79 
ATM fonts 19 



B 

B5-JIS paper sizes 73 
back-to-front printing 21 
background printing 16, 21, 22 

problems 55 
Balloon Help 23 
Best print mode 73 
black (composite) 82 
black printing 

print speed 73 

resolution 73 
blank paper ejected 50, 63 
blinking lights 5,50,51,53 
bold fonts 73 
bond paper 27 
buffer size 74 
buttons 

See also lights 

power 4, 5, 48, 49 

resume 4, 5, 48, 49 



C6 size envelopes 36, 75 
cables 

connecting 6, 7 

ordering 77, 79 
cancel printing 22 
card guide 4, 31 
cards 

See index cards or postcards 
cartridges 

See print cartridges 
changing print cartridges 44,81 
characters 

See also fonts 

incomplete/missing 58 

print problems 63 
Chooser 16-18,56 
choosing printer 16-17 



cleaning 

print cartridges 45, 57 

printer 67 
clearing paper jams 53 
color kit 

See also color printing 

installing 81 

Options dialog box 81 

ordering 77, 79 

printing problems 84-86 

storing cartridges 81 

using 81 
color matching 82, 85 
color printing 

cartridge 81 

installing 81 

missing colors 84 

paper selection 85 

procedure 81 

problems 84-86 

speed 73 

resolution 73 

using 81 
ColorSmart 82 
composite black 82 
CompuServe 65 
connecting 

cable 6, 7 

power module 8 
connector box 7 
connectors 6 
context sensitive help 23 
Control Panel 16 
cotton bond paper 27 
customer support 65 



diagnostic test 13, 57 
dimensions of printer 73 
direction of printing 

See page orientation 
disk cache 16 
DL size envelopes 34, 73 
documents 

previewing 21 

printing 20 
downloading customer support 

65 
draft printing 82 
dried ink 59,70 
driver installer 15 
drivers 

See printer drivers 



EconoFast print mode 73 
ejection problems 53 
electronic information service 65 
envelopes 

adding 42 

advance/eject errors 54 

loading 33-36 

margin problems 61 

margins 72 

printable area 71 

removing 42 

selecting 27 

single envelope slot 4, 34 

sizes 36 

storing 28 
environmental specifications 74 
error messages 55-57 
European media sizes 73 
Executive size paper 73 



faded print 59 

faxed customer support 65 

Finder 20 

fonts 

See also characters 

ATM 19 

installing 15 

printing problems 63 

TrueType 73 
fuzzy print 59 



garbled text 63-64 
glossy paper 25, 77 
graphics distorted 64 
grayscale printing 82 



H 

halftoning patterns 20 
hardware repair 66 
help 

See also customer support 

online 23 
HP AppleTalk connector 77 
HP Audio Tips 65 
HP Color Kit 

See also color printing 

installing 81 

Options dialog box 81 

ordering 77, 79 

printing problems 84-86 



87 



INDEX 



using 81 
HP ColorSmart 82 
HP Customer Support 65 
HP Download Service 65 
HP FIRSTFax 65 
HP PrintMonitor 22 

error message 56 
HP SupportPack 66 



I 

I/O interface 73 
illegible printout 64 
IN tray 

advance/eject errors 52-55 

identifying 4 

loading media 29-41 
increasing speed 68, 69 
index cards 

adding 42 

advance/eject errors 55 

loading 31-33 

margin problems 60 

margins 72 

printable area 71 

removing 42 

storing 28 
ink 

dried 60 

drying times 70 

inconsistent 59 

nozzles 59 
inkjet print method 73 
installing 

cables 6, 7 

color kit 81 

power module 8 

print cartridge 11 

printer software 14-15 

TrueType fonts 15 
intensity 20 
interface cables 

connecting 6, 7 

ordering 77, 79 
interface connector 6 
interface port 6, 7 
Internet 65 
italic fonts 73 



JKL 

jammed paper 53 

Japanese Hagaki postcard 73 

labels 

adding 42 

advance/eject errors 53 

loading 37 

removing 42 

selecting 28 

storing 28 



landscape orientation 

See page orientation 
legal size paper 73 
length adjuster 4, 9, 30 
letter size paper 73 
lights 

blinking 5, 50, 51 

off 5, 48 

power 4, 5 

resume 4, 5 
lines missing from printout 58 
loading media 

envelopes 33 

guidelines 26 

index cards 31 

non-standard size 39-41 

paper 9, 29 

postcards 31 

transparencies 29 
LocalTalk connectors 6 



M 

maintenance 

print cartridge 67 

printer 67 
manuals (ordering) 78-79 
margins 72 

problems 60 
media 

See envelopes, index cards, 
postcards, paper, transparen- 
cies 
memory 16, 68, 74 
messages 55-57 
missing 

characters/dots/lines 58 

colors 84 
modes of printing 73 
modem port 6 
monitoring status 22 
multiple documents 20 



N 

naming printer 18 
network 

choosing printer 17 

connecting to 7 

connector kit 6 

Interface cable 7 

naming printer 18 
non-standard paper 39-41 
nothing prints 48, 63 
Normal print mode 73 





online help 23 



on-screen messages 55 
operating environment 74 
Options dialog box 20 
ordering 

accessories 77, 79 

printer drivers 65 

supplies 77, 79 
orientation 

See page orientation 
OUT tray 

identifying 4 

paper problems 52-55 

removing 31 

replacing 33, 62 



page orientation 20 

See also portrait orientation 
Page Setup dialog box 20, 41 

printer name missing 56 
paper 

adding 42 

advance/eject errors 52-54 

bond 25 

glossy 25, 77 

ink drying 70 

jammed 53 

legal/letter size 72, 73 

loading 9, 29 

margin problems 60 

margins 72 

non-standard 39 

print side 25 

printable area 71 

removing 42 

selecting 27 

standard size 29, 73 

storing 28 

trays 4, 9 

weight 73 

wrinkling 59 
paper length adjuster 4, 9, 30 
paper width adjuster 4, 9, 29 
parts (ordering) 77-79 
pen cartridge cleaning 57 
PhoneNET connectors 6 
port (interface) 6, 16 
portrait orientation 

See also page orientation 

loading cards 26 

margins 72 
postcards 

adding 42 

advance/eject errors 55 

Japanese 73 

loading 31-33 

margin problems 60 

margins 72 

printable area 71 

removing 42 

size specifications 72, 73 



INDEX 



storing 28 
power 

button 4, 5 

consumption 74 

module 2, 8, 78 

requirements 74 

socket 8 
preference settings 22 
premium paper 25, 77 
previewing documents 21 
print 

background 21 

cradle 12 

margins 72 

method 73 

problems 47 

queue 22 

resolution 73 

settings 20 

side of paper 25 

speed 68, 73 
print cartridges 43 

cleaning 45, 59 

color 81 

cradle 4, 44 

Installing 11 

ordering 77, 79 

printing problems 58-59 

removing 44 

storing 43, 67, 83 

testing 57 
Print dialog box 21 
printable area 71 
printer 

accessories 2, 77 

buttons 4, 5 

cable 6, 7 

choosing 16, 17 

color printing 81 

diagnostic test 13, 57 

dimensions 73 

does not print 55 

dried Ink 59 

Increasing speed 68 

I/O interface 73 

lights 4, 5 

maintenance 67 

memory 74 

naming 18 

network connection 7 

operating environment 74 

parts of 4 

printable area 71 

port 6, 7 

power 

consumption 74 
requirements 74 
socket 8 

problems 47, 65 

reliability 73 

resolution 73 

requirements 14 

self-test 13,57 



setting up 2-8 

settings 20 

size 73 

software 14-15, 19, 23 

specifications 73 

speed 68, 73 

supplies 77 

unpacking 2 

weight 73 
printer driver 

See also software 

choosing 16 

installing 15 

ordering 65 
PrintMonitor 22 
PrintMonitor Documents folder 

22 
printer icon 

missing in Chooser 56 
printer interface port 7 
printing 20 

back to front 21 

background 21, 55 

blank paper ejected 63 

canceling 22 

color 81 

error messages 55 

faded 59 

garbled 64 

grayscale 82 

illegible 64 

ink problems 59 

labels 25 

margin problems 60 

margins 72 

non-standard paper 39 

nothing prints 48, 63 

orientation 20 

poor quality 58 

preference settings 22 

printable area 71 

problems 47 

procedure 20 

settings 20 

slanted 61, 62 

speed 68, 69 

status 

See HP PrintMonitor 

tests 13,57 
problems in printing 47 



Q-R 

quality print problems 58, 63 
queue 22 

QuickDraw compatible 14 
RAM 69, 74 
ReadMe files 23 
regulatory notices 75 
reliability 73 
removing 
media 42 



print cartridge 44 
repair service 66 
replaceable parts 78 
requirements 14 
resolution 73 
resume button 4, 5 
resume light 4, 5, 48 



selecting media 27-28 
self-test 13 

does not print 57 

printing 57 
serial 

cable 6, 77 

port 57 
Service dialog box 

cleaning print cartridge 45 

print self-test 57 

selecting 25 
setting up printer 2-8 
sideways printing 

See page orientation 
single envelope slot 4, 34 
sizes of media 73 
slanted printing 61,62 
smearing ink 59 
software 19 

See also printer drivers 

error messages 55 

installing 14-15 

online help 23 

printing problems 47 

returning 14 

updating 23 
special paper (ordering) 77, 79 
specifications 73, 74 
speed 

Increasing 68 

specifications 73 
spooling 21 

storing print cartridges 43, 83 
stuck (jammed) paper 53 
supplies 77, 79 
system requirements 14 



technical support 65 
telephone support 65 
testing 

print cartridge 57 

printer 13 
thermal inkjet print method 73 
top cover 4 
transparencies 

adding 42 

advance/eject errors 52-54 

ink drying 70 



89 



INDEX 



loading 29 

margins 72 

print side 25 

printable area 71 

removing 42 

selecting 28 

storing 28 
trays 

advance/eject errors 52-55 

identifying 4 

jammed paper 53 

loading paper 9, 29 

removing paper 42 
troubleshooting 47 

advance/eject errors 52-55 

blank paper ejected 50, 63 

blinking lights 50, 51 

character problems 58 

Chooser problems 56 

color printing 84 

error messages 55-57 

fonts 63 

garbled text 63-64 

graphics distorted 64 

illegible printout 64 

ink problems 59 

jammed paper 53 

margin problems 60 

nothing prints 48 

poor quality 58 

self-test 57 

slanted printing 61-62 

slow printing 68 

software problems 47, 55-57 
TrueType fonts 73 

installing 15 
typeface 

See fonts 



u 

unpacking printer 2 
updating software 23 
US No. 10 envelopes 73 
US paper sizes 73 
User's Guides 78 



v-w 

vertical alignment 73 
weight 

media 73 

printer 73 
width adjuster 4, 9, 29 
wrinkling paper 59 



90 



Reduce, Reuse, Recycle 



Protecting the Environment 

Hewlett-Packard continuously improves 
the design and production processes of 
HP DeskJet and DeskWriter printers to 
minimize the negative impact on the office 
environment; on the communities where 
they are manufactured, shipped, and used; 
and of the disposal at the end of printing 
life. 

Elimination 

Ozone: All ozone-depleting chemicals 
(CFCs, for example) have been eliminated 
from Hewlett-Packard manufacturing 
processes. 

Printer Packaging: Boxes for shipping 
individual printers from the factory to the 
distribution centers have been eliminated, 
saving roughly 50% in fuel and, therefore, 
fuel emissions. Boxes used to ship printers 
from the distribution centers are whitened 
without using chlorine. 

Recycling 

Printer Packaging: The boxes used to ship 
printers from the distribution centers, the 
expanded polystyrene packaging inserts, 
and the clear polyethylene bags containing 
the printer drivers are 100% recyclable. 
Plastic Parts: Major manufactured plastic 
parts are marked as to the plastic content 
to facilitate product recycling. 
Print Cartridges: Hewlett-Packard is 
conducting several pilot programs to take 
back print cartridges for material 
reclamation and environmentally-sound 
disposal. Call your Hewlett-Packard 



representative for current status. 
Printers: Hewlett-Packard accepts used 
and obsolete printers for component 
recycling. Call your Hewlett-Packard sales 
office for instructions. 
Manuals: The manuals in this kit are 
printed on recycled paper. 

Reduction and Reuse 

Ink Packaging: The print cartridge 
capability for color was significantly 
increased and the packaging for the ink 
cartridges was reduced. 

Energy Consumption 

HP DeskJet and DeskWriter printers use 
only 4.5 watts in stand-by mode, which 
easily qualifies them as energy-saving 
computer printers under the U.S. 
Environmental Protection Agency's Energy 
Star Computers program. The EPA 
estimates that if all desktop PCs and 
peripherals in the U.S. were to qualify, the 
overall savings in electricity could amount 
to over $1 billion each year. It could also 
prevent the emission of 20 million tons of 
carbon dioxide per year (the equivalent 
output of 5 million cars) . 
The Energy Star emblem does not 
represent EPA endorsement of any product 
or service. 



EPA POLLUTION PREVENTER