Public
transport industry is one of the service sectors, which contributed much to
the economy of the country and also plays important role of reducing
unemployment. A principal function of public transport industry should be
organized around to satisfy the clients. When the passengers are satisfied,
then the public services are credited with proving effective service
opportunities. Public transport should become part of a solution for
sustainable transport in the future. However, in order to keep and attract
more passengers, public transport must to have high service quality to
satisfy and fulfill more wide range of different customer's needs. To attain
this objective, the researchers used a descriptive survey research design.
The probability sampling (clustering) was used. The data sources included
both primary and secondary ones. Primary data were directly collected from
the respondents while secondary data were found from published and
unpublished materials such as books, journals and etc. The findings imply
that bus stations are not acquainted with basic physical facilities and
equipment, such as toilet, waiting place, cafeteria, etc. and presence of
problems in personnel service delivery. Most passengers in the data
collection sites were complaining about the lack of basic facilities in the
bus stations. The findings indicate that passengers are satisfied with the
transport services provided with APSRTC. Dr. Chandu Ravi Kumar | Dr. Ch.
Venkata Krishna Reddy"A Survey of Passengers Satisfaction on Service
Quality of APSRTC: The Case of Prakasam District, A.P" Published in
International Journal of Trend in Scientific Research and Development
(ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-2 , February 2018, URL:
http://www.ijtsrd.com/papers/ijtsrd9622.pdf
Article URL:
http://www.ijtsrd.com/management/marketing/9622/a-survey-of-passengers-satisfaction-on-service-quality-of-apsrtc-the-case-of-prakasam-district-ap/dr-chandu-ravi-kumar |
